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Brewer-Caldwell Property Management

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Brewer-Caldwell Property Management Reviews (5)

Below is a breakdown and timeline from our maintenance director of how the events occurred.  Per our lease that is attached, it outlines that the tenants are fully responsible for all utilities including water.  This was from a running toilet that the tenant should have noticed/reported....

 It was ultimately the decision from the owner of the home to not reimburse these funds and not from the management company.  We have dozens of documented emails showing our response time to this tenant in regards to her statement that she has not heard from us.  We would be happy to supply those as well.·        10/24 Tenant reported water bill was over $300 (this bill is forSeptember’s usage)·        11/3 Tech replaced toilet fill valve and flush flapper, tenantemailed later that day reporting toilet was constantly running still·        11/13 Vendor reported he left multiple voicemails but hasn’treceived a return call so I gave him tenant’s email to attempt scheduling(sometime in November the tenant shut off the toilet valve, I don’t have anexact day)·        11/30 Tech tightened toilet tank bolts, toilet fixed·        12/1 Tenant reported water bill was over $300 (this bill is forOctober’s usage).·        12/8 Plumber sent out to perform leak search as tenant insisteda leak was still active, plumber found no leak.·        12/9 We called Johnson Utilities for details, they couldn’t giveus hardly any information but did tell us so far this billing cycle (November’susage) is a lot lower than it was but not all the way back to normal. Afterlooking at the dates, this is probably because the toilet was constantlyrunning in the beginning of November until the tenant shut the valve off.·        The bill received in January 2015 will be for December 2014usage and should be back to normal as the toilet was fixed before this billingcycle.

Review: I have been renting my condo from Caldwell Property Solutions for 17 months upon submitting this complaint and I must say this has been the absolute worst experience as a tenant I have ever experienced in my life. The condo I rent in Phoenix is about an hour from the management office in Chandler. The company has a strict policy that rent is due on the 1st and late fees are applied to your account in the amount of $150 on the 4th. Previous to the issues I am writing this complaint about, I had had a death in the family and some unexpected medical bills and did pay my rent late on occasions, however I always paid the late fees as I agreed to such in my contract. Upon signing my lease contract with the leasing agent who rented the condo to me, I asked for a copy of my lease but was informed it would be sent to me once it was executed. I trusted the woman and trusted the company so I did not demand a copy of my lease at that time. I never received a copy of my lease and emailed and called the administrative assistant, Dee, a few times requesting my login information to pay my rent online be sent to me to make the payment, however I never received the information. On February 2nd, seeing as I was not going to get the login information in time to pay my rent online, I got a money order and mailed it on that day, February 2nd. My money order was cashed, however later that month I received a statement from the company saying I owed a late fee of $150 because my rent was received late. I emailed Ryan Hauter about the issue once I received the statement questioning the late fee. He stated they received my rent on the 5th and I had to pay the fees. I explained to him that I had been trying to pay my rent sooner, however I had never received my login information to the online portal, therefore was unable to and I could not drive 2 hours to hand deliver the payment. He then finally sent me a copy of my executed lease which contained the online login information on the last page. I requested again that the fee be removed from my account and I did not receive a reply about it from Ryan. On the 3rd of March after receiving the online login information, I logged into my account to pay March rent, however I noticed the $150 late fee was still on my account. I immediately emailed Ryan again asking him about the situation so I could take care of my rent that day (as it was the last day to pay before it was late again). I called his office line as well and did not receive an answer. The following day (March 4th), Ryan responded to me that I had to pay the late fee. At that point I was not going to begin another conversation with Ryan and I called and asked to speak with Tom Caldwell, who ownes the business. I was told by the receptionist that he is rarely in the office. I asked her to please contact him so I could speak with him about my account to get it taken care of. She told me Tom could not talk to me then, but was able to the following day. On March 5th, I spoke with Tom and he told me there was nothing he could do since my rent was already late for the month of March now and I would have to pay $300 now in late fees or they would evict me.Desired Settlement: I would the the $300 in late fees refunded to my account as I feel as if I tried for the months of February and March to bend over backwards to satisfy my obligations as a tenant to pay my rent. The non responsiveness and delayed response in all communications including email and telephone have made it very hard to get my account settled which lead me to pay my rent late.

Review: We are renting a home from this property management company and have had several complaints about getting our water problem in the home repaired, they came out twice but never resolver the issue until after the water bill sky rocketed to over $700 Because of this the water company had turned our water off and is now causing us health issues because we don't have $700 to pay the bill and this company will not contact us or the owner to help resolve this issue.Desired Settlement: We are willing to pay our normal water bill that is currently around $80 per month and want them to pay the rest and have our water back in service immediately as we are getting sick because of poor hygiene and unfit living conditions.

Business

Response:

Below is a breakdown and timeline from our maintenance director of how the events occurred. Per our lease that is attached, it outlines that the tenants are fully responsible for all utilities including water. This was from a running toilet that the tenant should have noticed/reported. It was ultimately the decision from the owner of the home to not reimburse these funds and not from the management company. We have dozens of documented emails showing our response time to this tenant in regards to her statement that she has not heard from us. We would be happy to supply those as well.· 10/24 Tenant reported water bill was over $300 (this bill is forSeptember’s usage)· 11/3 Tech replaced toilet fill valve and flush flapper, tenantemailed later that day reporting toilet was constantly running still· 11/13 Vendor reported he left multiple voicemails but hasn’treceived a return call so I gave him tenant’s email to attempt scheduling(sometime in November the tenant shut off the toilet valve, I don’t have anexact day)· 11/30 Tech tightened toilet tank bolts, toilet fixed· 12/1 Tenant reported water bill was over $300 (this bill is forOctober’s usage).· 12/8 Plumber sent out to perform leak search as tenant insisteda leak was still active, plumber found no leak.· 12/9 We called Johnson Utilities for details, they couldn’t giveus hardly any information but did tell us so far this billing cycle (November’susage) is a lot lower than it was but not all the way back to normal. Afterlooking at the dates, this is probably because the toilet was constantlyrunning in the beginning of November until the tenant shut the valve off.· The bill received in January 2015 will be for December 2014usage and should be back to normal as the toilet was fixed before this billingcycle.

Calls were not returned in a timely manner, if they were returned. We were not always notified of things going on with the house or tenants and estemates of repairs were rediculous, it was always a poor lack of communication. They did'nt always do what they had promised to do as Property Managers.

first Start Our House is falling apart , We've fixed as much as we can , we are renters an nothing gets Fixed Here even had a Issue once with a Guy name Ricardo , he Told Us we'd had not payed for over a Year , ( He's always trying to scam us ) we've had All Papers confirming We'd had payed all year ,

an Also about a Year Ago the tree in our back Yard fell on our house took them 2 weeks for them to come an Take the tree off the house , Roof has Not been Fixed to this Day .

There's Way more issues Also Such As Termites , ceiling Leaking , Ect

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Description: Property Management

Address: 2500 South Power Road Ste. #218, Mesa, Arizona, United States, 85209

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