Brewer Wholesale Inc

Regarding the customer complaint from *** ***,As can be seen on the BOL and moving services order, the onsite piano move took place on July 28th The piano move when taking place is one that is of very regular nature and handled several times daily by each crew (and does not involve the use
of mechanical equipment)The specific move was handled by Bryan O*** and his crew, this is the same Brian mentioned in the complaintBryan is the co-owner along with me, both 4th generation owners of the family businessdays after the piano move (which was supervised by someone onsite from the church/school) we received a call regarding the complaint, which was addressed with a return call from Bryan to *** explaining that days later and in a facility that was being serviced by other contractors is not something we could have been involved inSee the attached signed documents that are clear and clean of any notations of problems or concerns! The piano moving process which involves moving blankets a dollie with rubber wheels and man power, doesn't gouge or scrapbesides the fact that the piano would have to cause the damage if tumbling down the steps...which was not the case! no damage occurred, or was notedWe are sorry for the accusations that *** feels involved us, but she is simply wrongBryan's Cell # is *** should anyone wish to contact him directly