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Brewery Credit Union

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Brewery Credit Union Reviews (2)

This is a response to the complaint filed with the Revdex.com on February 8, 2017.  The complaint number is [redacted].On January 13, 2017, a membership account and a checking account were opened in [redacted] name.  The accounts were opened in error.  Immediately...

after the accounts were opened, the Member Service Representative who opened the accounts realized a mistake was made and then closed the membership account and checking account.  I have researched the activity to determine what happened with this membership.  On Friday, January 13, 2017, a cash deposit of $500 was made into Mr. [redacted] existing savings account with the credit union.  At the time of the deposit, the Member Service Representative was in the process of opening another membership for a new member.  As it was a Friday, and during the lunch hour, we were short staffed so the MSR who was opening the account stopped to help the front line.  She took Mr. [redacted] deposit and then continued to open the account for the new member.  At that time, she typed in Mr. [redacted] information rather than the correct information of the new member and proceeded to open the accounts.  When the membership application and signature cards printed out, she realized that the accounts were opened under Mr. [redacted] name rather that the correct person.  She immediately closed the accounts that were opened in error and proceeded to open the new account for the correct, new member.  No transactions had been done in the few minutes that the accounts in Mr. [redacted] name were open.I have also researched receipts and times that the accounts were opened to find that this account was in fact opened in error.  I reviewed the Member Service Representative’s incentive sheet and can confirm that no incentive was claimed or received for the new membership in Mr. [redacted] name that was opened in error.I can say with confidence that this was an error that was corrected immediately and was in no way an attempt to fraudulently open accounts under Mr. [redacted] name, nor was it the intent of our Member Service Representative to deceive the credit union for the purpose of receiving an incentive. Since the complaint was filed, we have also reviewed our account opening procedures and no longer will open accounts and perform teller transactions at the same time.I am sorry for any inconvenience this error may have caused. Please contact me if there are any other questions regarding this issue.Thanks,[redacted]
Vice PresidentBrewery Credit Union1351 N. Dr. Martin L. King Jr. Dr.Milwaukee, WI [email protected]

Review: I have had many issues with this loan. It was NOT Brewery Credit Union's fault but the dealer's fault waiting for them to correct the errors. So, I finally got the dealer to correct the errors and the dealer was going to send Brewery Credit Union a check. They did this week. The check# 42731 in the amount of $3,254.33 was sent to Brewery Credit union. I emailed them telling them how I wanted the payment applied. I received an email back saying they cannot apply it that way. I have a right to have money going to my loan applied how I want it applied. This has been a nightmare enough. I should not have to deal with this now.Desired Settlement: Apply the money the way I asked for it to be applied.

Business

Response:

Item 2E, YOUR OTHER PROMISES TO US of the Retail Installment Sale Contract signed on February 27, 2014 states that if we get a refund of insurance, maintenance, service, or other contract charges, you agree that we may subtract the refund from what you owe. A copy of the contract was emailed to Melissa on May 12, 2014. Brewery Credit Union received the refund check in the amount of $3,254.33 on May 12, 2014 which was applied to the principal balance of the loan.

Collections

Consumer

Response:

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Description: Credit Unions

Address: 1351 Dr Martin Luther King Dr, Milwaukee, Wisconsin, United States, 53212

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