Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is not satisfactory. You did not address why the invoice read $0 for the voltage regulator and why I was suddenly charged for the service agreement. I told [redacted] I was not interested in the service agreement. Think about it Mr. Manager, why would I be complaining now. I let the service completed go back in July because even though I knew I was being gouged I didn't want to hassle with it. 5 months later you guys come out to look over the unit and some other electrical components in the house because of the awesome service agreement I was given for using your company. Unfortunately because Revdex.com only allows you 500 words I was unable to write that we had turned our unit on before the date we had your company come out and the heat worked fine. At the time we had your company come out the temperature was higher so we didn't notice until the night it fell to 40 degrees. Again this was just days after [redacted] was here. I do not except you rebuttal and further more if I don't receive the money that I asked for I am going to take this to the Attorney Generals office and then to the Arizona Registrar of Contractors. I will continue my quest because although it may not be you that plays these invoice games and tamper with peoples units you have people that work for you that do. As a fellow manager, I know my request is reasonable and just. I am aware of the tactics that you will attempt to do and I know the length of time I can consume of yours. I am irritated by your company and I want restitution.
Regards,[redacted]
I'm thrilled to know we were able to lend a hand when you called us out, and I'm sorry to hear the price surprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the input,...
and I hope you keep us in mind the next time you need a helping hand. -Dave H[redacted], General Manager"
I'm thrilled to know we were able to lend a hand when you called us out, I'm sorry to hear the price surprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the...
input, and I hope you keep us in mind the next time you need a helping hand. Our customers' are presented with the price up front prior to doing any work, we get the customers' approval and signature and proceeded with the install. Again thank you for the feedback.
Mr. [redacted], it's our job to evaluate the situation and lay all of your options, and it sounds like that's exactly what we did. We gave you a quote, and, from there, it's your decision whether or not you want to continue working with us. I'm sorry if you felt we were overpriced, but the price given we gave was our professional assessment, and we did not try and force you into accepting the work. You chose Option #3 non oem compressor fan motor, voltage regulator, Platium Plumbing Plan for a total of 2907.00, we then waived the dispatch charge of 69.95 and gave off 50.00 off coupon bringing the total down to 2857.00. Because we are a flat rate company and provide upfront pricing we charge by the job not by the hour. The only breakdown I can give you is 50% is Parts and Labor, 40% Overhead, and 10% is what our profit is.
Christian Brothers has been serving the valley since 1976. Our policy is to charge bythe job, not by the hour; which saves the customer money by eliminating inefficient use of the technician and customer’s time. Our trucks are stocked like moving warehouses, most companies need to leave to...
get parts; we get the job done quickly so you won't be inconvenienced. We get the customers approval before any work is started, so that our customer has the right to approve or deny the price quoted for that particular job. We also get the customer’s signature accepting the work was done to their satisfaction. We uphold a full disclosure relationship with our customers at all times and do not vary from this policy.We subscribe to a national pricing service, and based on the phoenix metropolitan area, our prices are about average. There will always be a plumber or a/c technician out there that will quote you a cheaper price; however, you might not be dealing with a bonded, licensed and insured company that will stand behind their work for many years to come. We have been in business for thirty years and our customers can be assured that we will still be around when they have a warranty problem. These other cheaper companies also do not provide their customers with the quality and service that you will receive from Christian Brothers. Some of the “behind the scenes” qualities of a reputable company would be both pre-placement and random drug screening, background checks, weekly training, and hiring the “cream of the crop” service technicians because they will need to be trusted in the customer’s home and they are also expected to fix your problem the first time, so that our customers are not inconvenienced by the problem not being fixed on the first visit. Our technicians respect your home at all times! Before our technicians enter a home, they will put on carpet protectors, roll out their red carpets to protect the floor covering, and leave their work area clean.
Christian Brothers has been serving the valley since 1976. Our policy is to charge by the job, not by the hour; which saves the customer money by eliminating inefficient use of the technician and customer’s time. Our trucks are stocked like moving warehouses, most companies need to leave to get parts; we get the job done quickly so you won't be inconvenienced. We get the customers approval before any work is started, so that our customer has the right to approve or deny the price quoted for that particular job. We also get the customer’s signature accepting the work was done to their satisfaction. We uphold a full disclosure relationship with our customers at all times and do not vary from this policy.#[redacted] On 7/19/14 Client scheduled appointment for air conditioning not cooling. Technician arrived at [redacted] in the morning and found the unit had a failed voltage regulator, pulling high amperage and low on R-22 refrigerant. The client was offered (4) separate options for repair or replacement and declinedOption #1-LEAK SEARCH, POSSIBLOE LEAK REPAIR, ADD REFRIGERANT, CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN.Option#2-ADD R-22 REFRIGERANT, CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN. Option #3- CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN.Option #4- CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, NO SERVICE PLAN.#[redacted] Later on 7/19/14 afternoon, client called back for tech to return and chose to proceed with Option # 3 –replace condenser fan motor, condenser fan motor voltage regulator, and a service plan for $1298.00 plus tax. Once onsite, the technician then discounted the repairs, refunded the first visit diagnostic fee, credited $35.00 coupon to a total of $1193.05 plus tax and after the client signed the contract accepting the repairs, the technician proceeded with the accepted repairs.We subscribe to a national pricing service, and based on the phoenix metropolitan area, our prices are about average. There will always be a plumber or a/c technician out there that will quote you a cheaper price; however, you might not be dealing with a bonded, licensed and insured company that will stand behind their work for many years to come. We have been in business for thirty years and our customers can be assured that we will still be around when they have a warranty problem. These other cheaper companies also do not provide their customers with the quality and service that you will receive from Christian Brothers. Some of the “behind the scenes” qualities of a reputable company would be both pre-placement and random drug screening, background checks, weekly training, and hiring the “cream of the crop” service technicians because they will need to be trusted in the customer’s home and they are also expected to fix your problem the first time, so that our customers are not inconvenienced by the problem not being fixed on the first visit. Our technicians respect your home at all times! Before our technicians enter a home, they will put on carpet protectors, roll out their red carpets to protect the floor covering, and leave their work area clean.Sincerely,[redacted]C. E. O.Christian Brothers Plumbing & A/C
I'm thrilled to know we were able to lend a hand when you called us out, B[redacted], and I'm sorry to hear the price surprised you. Pleas know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I...
appreciate the input, and I hope you keep us in mind the next time you need a helping hand. - Dave H[redacted], General Manager "
Mrs. [redacted], it's our job to evaluate the situation and lay out all of the options for our customer your mother [redacted]. It appears we did present your mom our customer with the price options #1 take down two ceiling lights and one fan, went to the supply house and pick up fan and lights and complete the installation. On 8/28/2017 Mrs. [redacted] called in to schedule an appointment, she was asked to provide all the information needed to schedule an appointment, name, address, telephone, email, are you the homeowner and occupy the home. She had no issues or concerns in fulfilling our requests. The call was scheduled, the technician came gave her the price option to do the install as requested by her, she signed the authorization to proceed which states: I have been given up front pricing and I hereby authorize the herein below described work at the below listed price. I agree to pay 1 3/4% per month for past due contracts (if any) . In the event that collection efforts are initiated against me, I shall pay for all associated. by the addition of my signature below, I agree that I have received a copy of this contract for the improvement of real property, notice I have read, understand and agree to the terms listed here. At the time the appointment was scheduled and completed the customer [redacted] stated she was the homeowner and at no time did she make us aware that she had a power of attorney. When we were made aware of it we stopped communication with her and honored your wishes as her power of attornery to deal direct with you. There will not be a refund, going forward if [redacted] requests to do business with Christian Brothers we will deal direct with you. As always, thank you for your feedback.
I do not know who "[redacted]" is! They do not even review the comments. They just send automatic responses as they have so many complaints!The first words from Christian Brothers was "this can cause a fire"! Then he said the fixtures were rather "pricey"! Both of these statements were false and incredibly misleading. They used a scare tactic to get my 85 year old mother to open her checkbook - literally. The fixtures were less than $175 RETAIL! Christian Brothers are unethical and if you look at their reviews this is not the first time for these tactics! How many people do they need to lay away before they are held accountable for their actions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is not satisfactory. You did not address why the invoice read $0 for the voltage regulator and why I was suddenly charged for the service agreement. I told [redacted] I was not interested in the service agreement. Think about it Mr. Manager, why would I be complaining now. I let the service completed go back in July because even though I knew I was being gouged I didn't want to hassle with it. 5 months later you guys come out to look over the unit and some other electrical components in the house because of the awesome service agreement I was given for using your company. Unfortunately because Revdex.com only allows you 500 words I was unable to write that we had turned our unit on before the date we had your company come out and the heat worked fine. At the time we had your company come out the temperature was higher so we didn't notice until the night it fell to 40 degrees. Again this was just days after [redacted] was here. I do not except you rebuttal and further more if I don't receive the money that I asked for I am going to take this to the Attorney Generals office and then to the Arizona Registrar of Contractors. I will continue my quest because although it may not be you that plays these invoice games and tamper with peoples units you have people that work for you that do. As a fellow manager, I know my request is reasonable and just. I am aware of the tactics that you will attempt to do and I know the length of time I can consume of yours. I am irritated by your company and I want restitution.
Regards,[redacted]
I'm thrilled to know we were able to lend a hand when you called us out, and I'm sorry to hear the price surprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the input,...
and I hope you keep us in mind the next time you need a helping hand. -Dave H[redacted], General Manager"
I'm thrilled to know we were able to lend a hand when you called us out, I'm sorry to hear the price surprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the...
input, and I hope you keep us in mind the next time you need a helping hand. Our customers' are presented with the price up front prior to doing any work, we get the customers' approval and signature and proceeded with the install. Again thank you for the feedback.
Mr. [redacted], it's our job to evaluate the situation and lay all of your options, and it sounds like that's exactly what we did. We gave you a quote, and, from there, it's your decision whether or not you want to continue working with us. I'm sorry if you felt we were overpriced, but the price given we gave was our professional assessment, and we did not try and force you into accepting the work. You chose Option #3 non oem compressor fan motor, voltage regulator, Platium Plumbing Plan for a total of 2907.00, we then waived the dispatch charge of 69.95 and gave off 50.00 off coupon bringing the total down to 2857.00. Because we are a flat rate company and provide upfront pricing we charge by the job not by the hour. The only breakdown I can give you is 50% is Parts and Labor, 40% Overhead, and 10% is what our profit is.
Christian Brothers has been serving the valley since 1976. Our policy is to charge bythe job, not by the hour; which saves the customer money by eliminating inefficient use of the technician and customer’s time. Our trucks are stocked like moving warehouses, most companies need to leave to...
get parts; we get the job done quickly so you won't be inconvenienced. We get the customers approval before any work is started, so that our customer has the right to approve or deny the price quoted for that particular job. We also get the customer’s signature accepting the work was done to their satisfaction. We uphold a full disclosure relationship with our customers at all times and do not vary from this policy.We subscribe to a national pricing service, and based on the phoenix metropolitan area, our prices are about average. There will always be a plumber or a/c technician out there that will quote you a cheaper price; however, you might not be dealing with a bonded, licensed and insured company that will stand behind their work for many years to come. We have been in business for thirty years and our customers can be assured that we will still be around when they have a warranty problem. These other cheaper companies also do not provide their customers with the quality and service that you will receive from Christian Brothers. Some of the “behind the scenes” qualities of a reputable company would be both pre-placement and random drug screening, background checks, weekly training, and hiring the “cream of the crop” service technicians because they will need to be trusted in the customer’s home and they are also expected to fix your problem the first time, so that our customers are not inconvenienced by the problem not being fixed on the first visit. Our technicians respect your home at all times! Before our technicians enter a home, they will put on carpet protectors, roll out their red carpets to protect the floor covering, and leave their work area clean.
Christian Brothers has been serving the valley since 1976. Our policy is to charge by the job, not by the hour; which saves the customer money by eliminating inefficient use of the technician and customer’s time. Our trucks are stocked like moving warehouses, most companies need to leave to get parts; we get the job done quickly so you won't be inconvenienced. We get the customers approval before any work is started, so that our customer has the right to approve or deny the price quoted for that particular job. We also get the customer’s signature accepting the work was done to their satisfaction. We uphold a full disclosure relationship with our customers at all times and do not vary from this policy.#[redacted] On 7/19/14 Client scheduled appointment for air conditioning not cooling. Technician arrived at [redacted] in the morning and found the unit had a failed voltage regulator, pulling high amperage and low on R-22 refrigerant. The client was offered (4) separate options for repair or replacement and declinedOption #1-LEAK SEARCH, POSSIBLOE LEAK REPAIR, ADD REFRIGERANT, CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN.Option#2-ADD R-22 REFRIGERANT, CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN. Option #3- CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, SERVICE PLAN.Option #4- CONDENSOR FAN MOTOR, COND FAN MOTOR VOLTAGE REGULATOR, NO SERVICE PLAN.#[redacted] Later on 7/19/14 afternoon, client called back for tech to return and chose to proceed with Option # 3 –replace condenser fan motor, condenser fan motor voltage regulator, and a service plan for $1298.00 plus tax. Once onsite, the technician then discounted the repairs, refunded the first visit diagnostic fee, credited $35.00 coupon to a total of $1193.05 plus tax and after the client signed the contract accepting the repairs, the technician proceeded with the accepted repairs.We subscribe to a national pricing service, and based on the phoenix metropolitan area, our prices are about average. There will always be a plumber or a/c technician out there that will quote you a cheaper price; however, you might not be dealing with a bonded, licensed and insured company that will stand behind their work for many years to come. We have been in business for thirty years and our customers can be assured that we will still be around when they have a warranty problem. These other cheaper companies also do not provide their customers with the quality and service that you will receive from Christian Brothers. Some of the “behind the scenes” qualities of a reputable company would be both pre-placement and random drug screening, background checks, weekly training, and hiring the “cream of the crop” service technicians because they will need to be trusted in the customer’s home and they are also expected to fix your problem the first time, so that our customers are not inconvenienced by the problem not being fixed on the first visit. Our technicians respect your home at all times! Before our technicians enter a home, they will put on carpet protectors, roll out their red carpets to protect the floor covering, and leave their work area clean.Sincerely,[redacted]C. E. O.Christian Brothers Plumbing & A/C
I'm thrilled to know we were able to lend a hand when you called us out, B[redacted], and I'm sorry to hear the price surprised you. Pleas know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I...
appreciate the input, and I hope you keep us in mind the next time you need a helping hand. - Dave H[redacted], General Manager "
Mrs. [redacted], it's our job to evaluate the situation and lay out all of the options for our customer your mother [redacted]. It appears we did present your mom our customer with the price options #1 take down two ceiling lights and one fan, went to the supply house and pick up fan and lights and complete the installation. On 8/28/2017 Mrs. [redacted] called in to schedule an appointment, she was asked to provide all the information needed to schedule an appointment, name, address, telephone, email, are you the homeowner and occupy the home. She had no issues or concerns in fulfilling our requests. The call was scheduled, the technician came gave her the price option to do the install as requested by her, she signed the authorization to proceed which states: I have been given up front pricing and I hereby authorize the herein below described work at the below listed price. I agree to pay 1 3/4% per month for past due contracts (if any) . In the event that collection efforts are initiated against me, I shall pay for all associated. by the addition of my signature below, I agree that I have received a copy of this contract for the improvement of real property, notice I have read, understand and agree to the terms listed here. At the time the appointment was scheduled and completed the customer [redacted] stated she was the homeowner and at no time did she make us aware that she had a power of attorney. When we were made aware of it we stopped communication with her and honored your wishes as her power of attornery to deal direct with you. There will not be a refund, going forward if [redacted] requests to do business with Christian Brothers we will deal direct with you. As always, thank you for your feedback.
I do not know who "[redacted]" is! They do not even review the comments. They just send automatic responses as they have so many complaints!The first words from Christian Brothers was "this can cause a fire"! Then he said the fixtures were rather "pricey"! Both of these statements were false and incredibly misleading. They used a scare tactic to get my 85 year old mother to open her checkbook - literally. The fixtures were less than $175 RETAIL! Christian Brothers are unethical and if you look at their reviews this is not the first time for these tactics! How many people do they need to lay away before they are held accountable for their actions.