Brewster Ice Arena

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, a credit to be used for other services/products was never offered to meAll of my correspondence was completely ignored after I was lead to believe a refund could be issuedI do find your offer reasonable and will accept a $credit to be used in your pro shop as stated in your initial replyI hope this process will be smooth for all parties when I come in to use my credit Sincerely, [redacted]

Our policy is that we do not offer refunds, which is clearly stated in the signed contract/agreement which was executed by *** *** on 3/**/We do however, in extenuating circumstances, offer a credit which was offeredThis can be used in the facility at any time for Public Sessions,
Birthday Parties, Hockey & Figure Skating Programs, Pro Shop and most programs we offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, a credit to be used for other services/products was never offered to me. All of my correspondence was completely ignored after I was lead to believe a refund could be issued. I do find your offer reasonable and will accept a $500 credit to be used in your pro shop as stated in your initial reply. I hope this process will be smooth for all parties when I come in to use my credit. 
Sincerely,
[redacted]