Brewster Sand and Gravel, Inc.

The rules around the promotion this customer is referring to were clear and weren't followedThe customer also doesn't seem to accept how Music Xray works and believes he is entitled to a refund "just because" he's not happy.I wish we could make this customer happy but in this case that just doesn't seem possible without refunding him for services we provided as advertised

Revdex.com:
I really am not satisfied with this companies resolution to me and I don't have the time to waste on a company that most likely doesn't payout anyone who exceeds their minimum payout policy request. I just don't want to deal with them anymore. Too much of a headache I have a second *** account, which is not a *** account due to it having all of my correct information. There is no policy on having more than one accountyou can't have more than one account if you are using a different email account. I didn't "game" their system, I clearly asked in a helpdesk ticket how to get more reviews, I was told by Music Xray staff to change my artists and my genres to different artists and genres up to be able to get more songs to review, which happenedSo, if that is "gaming" the system, Music Xrays staff told me how to do it. Music Xray has no clue as to what I listen to when I hear a songThey give you an option to become a fan or not a fan. Why must I have to put down that I am not a fan to certain music?? I am a musician myself and have been my whole lifeI have experimented with all of the genres they have listed and appreciate all music as it is an art. I may not purchase the bands mp3, but I could certainly be a fan of their hard work. As far as Music Xray accusing me of "taking money from independent musicians seeking authentic fan reaction
and user feedback", The website needs to have a little more than, "fan" or "not a fan" for a authentic fan reaction. After I made my complaint to the Revdex.com, Music Xray deleted my account and all of my helpdesk tickets with all of my provided concerns, but also compliments given to the company. Oh well, just another scam company.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is an unsatisfactory responseI have it in writing that if I submit to opportunities and do not get accepted by one of them that Music Xray will refund the money for the submissionsYou made this offer because of a song of mine that has a 99% chance of success based on your algorithms and music industry professional diagnosticsTherefore I will presenting this case to the New York attorney general's office for further scrutiny
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,Payments are processed on a quarterly basis via PaypalHere's how they work:- On March *** 2017, Music Xray will pay all cash currently owed to you through Feb *** 2017.- Any cash balance earned after from Feb *** - April *** will be paid and the end of the following quarter (6/**/17).-
From that point forward, Music Xray will pay professionals on the last day of each quarter with the balance being calculated as of the amount owed days before that dateFor clarity, the payment made on September 30th (last day of third quarter) will include all balance earned between May *** and August ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Within the next few days I will be gathering up at least fifty similar complaints from other artists and songwriter who have been duped into shelling out thousands of dollars for the same scamI am also gathering this information to bring to the attention of the New York State Attorney General's OfficeThis matter is far from closedMusic Xray is a pure scam regardless of how you try to justify it's actionsAs painstaking as it may be to track down and contact all the other people being ripped off by this scam it will be well worth it in the end when the truth is exposed and Justice is servedYou picked the wrong person to screw overTo be continued...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Sorry for the delay, and we'll get this sorted out ASAPWhat email is associated with your account, and what is your PayPal email? Best,Music Xray Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Ironically, this user filed a complaint against us but it should be in the reverse. This user opened a false [redacted] account which he then linked to his duplicate fan account on Music Xray. He then gamed our system to send him more far songs for a paid listen than a normal user would receive....

On top of that, upon each listen he clicked a button to become a direct fan of all the songs/artists he heard, violating our user agreement which requests users to give each song a listen to to provide a sincere reaction and taking money from independent musicians seeking authentic fan reaction and user feedback. Lastly, when we noticed the anomaly and we began investigating internally while withholding his payment, he filed this complaint with the Revdex.com.We are happy to direct this user to our legal team if he would like to pursue it further.Regards,Music Xray

It's understandable that someone would be disappointed after investing that much money in the hopes of getting a specific result and to not get that result. We understand and are sympathetic to that. In this case, the result the user wanted was to receive a monetarily compensated offer for his music...

and talent. There are many ways to try to achieve that and many musicians do achieve it through Music Xray. Nevertheless, the only result that Music Xray promises is to deliver a user's music to the industry professionals to whom the user submits and to guarantee the professional will listen and respond to the submitter. In each case, Music Xray delivered that result to this user. Many musicians receive paid and unpaid offers through Music Xray. The only differences between those users and ones who don't is the music submitted, the timing, and the submission strategy (deciding which professionals and opportunities are most appropriate for the user's music and talents). There are some features on our site that are enhancements to our service but are not part of what the users pay for. Some of them provide users with data insights regarding their music and the music of other artists who use the site. The methodology regarding how this data is generated, parsed, and calculated is displayed in several places on the site and can easily be searched using [redacted] and other popular search engines. Even though our data has shown to be 92% accurate both on paper and in practice, we clearly label these features as beta features and we make accurate and transparent claims about them. Upon opening an account and upon each transaction users accept our terms of service. We understand this user's disappointment, but the fact is that prior to Music Xray, the cost to anyone to get their music heard and considered by these same professionals would have been much higher and taken much longer. We wish this user the best but we cannot offer a refund given we have provided the services we we offer.

Hi,Music Xray does not distribute any royalties. Any royalty deals would be with a third party Music Industry Professional using Music Xray to source music for their projects. Music Xray does not get involved in those deals.If you have questions about certain music industry professionals, or Music...

Xray in general please contact [redacted]Best,Music Xray Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

said I get a paid out on 3-**-17 still have not got is as of 4-**-17. just want my pay out amount this 2nd complaint filed.1st one they said payout be on 3-**-17 still not got it
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,The next payout for everyone is 6/**/17. Payouts, including those for refunds, are processed on a quarterly basis via [redacted].- Music Xray Support Team

Hi [redacted],I saw the complaint you sent to Revdex.com regarding payment, but our records show a $0 balance Fan account associated with the email [redacted] and payouts made to the [redacted] Artist account and a $0 balance. The payments were sent via [redacted] to the...

address you listed: [redacted] and everything was resolved on 12/*/16. We typically processes payments bi-monthly giving priority as they come in. With our transition to a new accounting system this took slightly longer than normal. Here's the exact timestamp of the payment. Please let us know here, at [redacted] or via [redacted] if you did not receive it and we'll cancel that payment and reissue it. [redacted] Best,Joseph S[redacted]VP, Operations and Community Development

Revdex.com:
I have received a credit from my credit card provider after disputing the charge and I am happy to close this matter in lieu of such. Reference ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]