Hello,Ironically, this user filed a complaint against us but it should be in the reverseThis user opened a [redacted] account which he then linked to his duplicate fan account on Music XrayHe then gamed our system to send him more far songs for a paid listen than a user would receive On top of that, upon each listen he clicked a button to become a direct fan of all the songs/artists he heard, violating our user agreement which requests users to give each song a listen to to provide a sincere reaction and taking money from independent musicians seeking authentic fan reaction and user feedbackLastly, when we noticed the anomaly and we began investigating internally while withholding his payment, he filed this complaint with the Revdex.com.We are happy to direct this user to our legal team if he would like to pursue it further.Regards,Music Xray
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: said I get a paid out on 3-**-still have not got is as of 4-**-just want my pay out amount this 2nd complaint filed.1st one they said payout be on 3-**-still not got it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It's understandable that someone would be disappointed after investing that much money in the hopes of getting a specific result and to not get that resultWe understand and are sympathetic to thatIn this case, the result the user wanted was to receive a monetarily compensated offer for his music and talentThere are many ways to try to achieve that and many musicians do achieve it through Music XrayNevertheless, the only result that Music Xray promises is to deliver a user's music to the industry professionals to whom the user submits and to guarantee the professional will listen and respond to the submitterIn each case, Music Xray delivered that result to this userMany musicians receive paid and unpaid offers through Music XrayThe only differences between those users and ones who don't is the music submitted, the timing, and the submission strategy (deciding which professionals and opportunities are most appropriate for the user's music and talents)There are some features on our site that are enhancements to our service but are not part of what the users pay forSome of them provide users with data insights regarding their music and the music of other artists who use the siteThe methodology regarding how this data is generated, parsed, and calculated is displayed in several places on the site and can easily be searched using [redacted] and other popular search enginesEven though our data has shown to be 92% accurate both on paper and in practice, we clearly label these features as beta features and we make accurate and transparent claims about themUpon opening an account and upon each transaction users accept our terms of serviceWe understand this user's disappointment, but the fact is that prior to Music Xray, the cost to anyone to get their music heard and considered by these same professionals would have been much higher and taken much longerWe wish this user the best but we cannot offer a refund given we have provided the services we we offer
Hi ***,I saw the complaint you sent to Revdex.com regarding payment, but our records show a $balance Fan account associated with the email [redacted] and payouts made to the [redacted] Artist account and a $balanceThe payments were sent via [redacted] to the address you listed: [redacted] and everything was resolved on 12/*/We typically processes payments bi-monthly giving priority as they come inWith our transition to a new accounting system this took slightly longer than normalHere's the exact timestamp of the paymentPlease let us know here, at [redacted] or via [redacted] if you did not receive it and we'll cancel that payment and reissue it [redacted] Best,Joseph S*VP, Operations and Community Development
Hi,The next payout for everyone is Payouts, including those for refunds, are processed on a quarterly basis via [redacted] .- Music Xray Support Team
Hello,Ironically, this user filed a complaint against us but it should be in the reverseThis user opened a [redacted] account which he then linked to his duplicate fan account on Music XrayHe then gamed our system to send him more far songs for a paid listen than a user would receive On top of that, upon each listen he clicked a button to become a direct fan of all the songs/artists he heard, violating our user agreement which requests users to give each song a listen to to provide a sincere reaction and taking money from independent musicians seeking authentic fan reaction and user feedbackLastly, when we noticed the anomaly and we began investigating internally while withholding his payment, he filed this complaint with the Revdex.com.We are happy to direct this user to our legal team if he would like to pursue it further.Regards,Music Xray
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: said I get a paid out on 3-**-still have not got is as of 4-**-just want my pay out amount this 2nd complaint filed.1st one they said payout be on 3-**-still not got it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It's understandable that someone would be disappointed after investing that much money in the hopes of getting a specific result and to not get that resultWe understand and are sympathetic to thatIn this case, the result the user wanted was to receive a monetarily compensated offer for his music and talentThere are many ways to try to achieve that and many musicians do achieve it through Music XrayNevertheless, the only result that Music Xray promises is to deliver a user's music to the industry professionals to whom the user submits and to guarantee the professional will listen and respond to the submitterIn each case, Music Xray delivered that result to this userMany musicians receive paid and unpaid offers through Music XrayThe only differences between those users and ones who don't is the music submitted, the timing, and the submission strategy (deciding which professionals and opportunities are most appropriate for the user's music and talents)There are some features on our site that are enhancements to our service but are not part of what the users pay forSome of them provide users with data insights regarding their music and the music of other artists who use the siteThe methodology regarding how this data is generated, parsed, and calculated is displayed in several places on the site and can easily be searched using [redacted] and other popular search enginesEven though our data has shown to be 92% accurate both on paper and in practice, we clearly label these features as beta features and we make accurate and transparent claims about themUpon opening an account and upon each transaction users accept our terms of serviceWe understand this user's disappointment, but the fact is that prior to Music Xray, the cost to anyone to get their music heard and considered by these same professionals would have been much higher and taken much longerWe wish this user the best but we cannot offer a refund given we have provided the services we we offer
Hi ***,I saw the complaint you sent to Revdex.com regarding payment, but our records show a $balance Fan account associated with the email [redacted] and payouts made to the [redacted] Artist account and a $balanceThe payments were sent via [redacted] to the address you listed: [redacted] and everything was resolved on 12/*/We typically processes payments bi-monthly giving priority as they come inWith our transition to a new accounting system this took slightly longer than normalHere's the exact timestamp of the paymentPlease let us know here, at [redacted] or via [redacted] if you did not receive it and we'll cancel that payment and reissue it [redacted] Best,Joseph S
*VP, Operations and Community Development