Breyer Construction & Landscape, LLC

[redacted] ,In response to the most recent claim for complaint # [redacted] , we are at a lossWe have attempted to resolve this matter and have made every reasonable effort to appease these clients, well above and beyond any moral or warranty issuesIt is inexcusable for them to misrepresent or misquote usWe stand by the decision from several weeks ago to not apply the sealant, as undoubtedly, this would have only caused another aesthetic issueThe list is now getting longer with "shredded" outdoor blinds and a girlfriend watching on from the lawnEvery offer attempted has become one more thing for them to complain aboutNeed we remind, in the midst of being so upset with us about the patio, they moved forward with having us install a retaining wall and do some light landscape projects as wellNevertheless, the patio continues to be structurally secure since it sits on its own surface and is not "anchored to the house'It cannot move a house wall built on a foundation, regardless of if there is a basement under the house or a second floor over itInsinuating that a floating patio can somehow cause "stress' to that area of the house so that a door no longer latches is ridiculousIf this is the case, we would like their proof of this "miracle" from a structural engineer, not just another conjecture that they are using to slander us withWe have provided our best effort and can do nothing moreThey claim to want this resolved, but forego every attempt madeWe hereby formally withdraw any offer of any assistance, and wish both [redacted] and [redacted] all the best

Hi [redacted] , In reference to the complaint # [redacted] , we at Breyer Construction and Landscape stand by our Work and Our Courteous response to our clientWe did in fact install a stamped concrete patio in June of They had initially approached our Subcontractor to install a patio for them directly before they decided to work through usWe initially recommended doing something more along the lines of a deck, but they wanted a patioIt was suggested for them to install a paver patio in order to avoid any potential Cracks since concrete is subject to having cracks over any given period of time, but they wanted the Stamped concreteThroughout the entire process, fully documented, it was explained that the longer we wait for the concrete to cure the less likely it would be to chip, but the client did not want to wait with any of the initial pattern adjustments.So, with this new concern, we receive the email on March 23rd from the client stating there is a 5' crack in the patioWe respond the next day, March 24, to the client's email saying that the owner would personally like to take a look at the patio to see how this can be resolved, and that he will Stop by in the next two weeks when he is in the area and will be in contact as soon as we have a clear cut answer to this issueThe client responded to this email by thanking us for the prompt response and just to let them know when Matt would be stopping by so they would know and be able to mark the Cracked areaCopies of emails gladly provided upon requestOn April 2nd, the office manager called the client to let them know that Matt was in the area early that morning and would stop by to come up with a solution for the problemThey briefly explained that the crack was to the far left side of the patio several feet out from the house and Matt found it under their patio set(Pictures are available upon request.) We followed up the same day, on April 2nd, with an email, saying that while it can be unsettling to find cracks, they are inherent to the nature of concrete, but can be easily addressedThe crack is approximately 1/32” to 1/8" wide and Our Suggestion based on a physical inspection of the property and past experience with the Concrete patio is to use a silicone based, masonry approved, flexible sealantPer the same email on April 2nd, we said we would be happy to apply the proper sealant to this area, and while on site will re-inspect the remainder of the patio to ensure that the rest of the patio is in good condition as wellWe even thanked the client for bringing this to our attention and to have a wonderful dayOn April 2nd, the client responded to the email by asking that we just let them know when the repairs will be done and On April 3rd we left it that as soon as we have a date we would let them knowUp until now we have been in constant communication with these clientsWe were under the impression that since the clients are aware that we have a resolution to this issue and have been on top of this from the very beginning that we were in good standingWe have had a rainy April and are just getting to a point where the temperatures are conducive to making this adjustmentHowever, we will not Schedule this work until we have a confirmation that we may proceed, as we do not wish to compromise the Revdex.com process.Please let us know how we can assist in resolving this concern

Hi ***,In reference to the complaint #***, we at Breyer Construction and Landscape stand by our Work and Our Courteous response to our clientWe did in fact install a stamped concrete patio in June of They had initially approached our Subcontractor to install a patio for them
directly before they decided to work through usWe initially recommended doing something more along the lines of a deck, but they wanted a patioIt was suggested for them to install a paver patio in order to avoid any potential Cracks since concrete is subject to having cracks over any given period of time, but they wanted the Stamped concreteThroughout the entire process, fully documented, it was explained that the longer we wait for the concrete to cure the less likely it would be to chip, but the client did not want to wait with any of the initial pattern adjustments.So, with this new concern, we receive the email on March 23rd from the client stating there is a 5' crack in the patioWe respond the next day, March 24, to the client's email saying that the owner would personally like to take a look at the patio to see how this can be resolved, and that he will Stop by in the next two weeks when he is in the area and will be in contact as soon as we have a clear cut answer to this issueThe client responded to this email by thanking us for the prompt response and just to let them know when Matt would be stopping by so they would know and be able to mark the Cracked areaCopies of emails gladly provided upon request.On April 2nd, the office manager called the client to let them know that Matt was in the area early that morning and would stop by to come up with a solution for the problemThey briefly explained that the crack was to the far left side of the patio several feet out from the house and Matt found it under their patio set(Pictures are available upon request.) We followed up the same day, on April 2nd, with an email, saying that while it can be unsettling to find cracks, they are inherent to the nature of concrete, but can be easily addressedThe crack is approximately 1/32” to 1/8" wide and Our Suggestion based on a physical inspection of the property and past experience with the Concrete patio is to use a silicone based, masonry approved, flexible sealantPer the same email on April 2nd, we said we would be happy to apply the proper sealant to this area, and while on site will re-inspect the remainder of the patio to ensure that the rest of the patio is in good condition as wellWe even thanked the client for bringing this to our attention and to have a wonderful dayOn April 2nd, the client responded to the email by asking that we just let them know when the repairs will be done and On April 3rd we left it that as soon as we have a date we would let them know.Up until now we have been in constant communication with these clientsWe were under the impression that since the clients are aware that we have a resolution to this issue and have been on top of this from the very beginning that we were in good standingWe have had a rainy April and are just getting to a point where the temperatures are conducive to making this adjustmentHowever, we will not Schedule this work until we have a confirmation that we may proceed, as we do not wish to compromise the Revdex.com process.Please let us know how we can assist in resolving this concern

***,In response to the most recent claim for complaint #***, we are at a lossWe have attempted to resolve this matter and have made every reasonable effort to appease these clients, well above and beyond any moral or warranty issues.It is inexcusable for them to misrepresent or misquote usWe stand by the decision from several weeks ago to not apply the sealant, as undoubtedly, this would have only caused another aesthetic issueThe list is now getting longer with "shredded" outdoor blinds and a girlfriend watching on from the lawnEvery offer attempted has become one more thing for them to complain aboutNeed we remind, in the midst of being so upset with us about the patio, they moved forward with having us install a retaining wall and do some light landscape projects as well.Nevertheless, the patio continues to be structurally secure since it sits on its own surface and is not "anchored to the house'It cannot move a house wall built on a foundation, regardless of if there is a basement under the house or a second floor over itInsinuating that a floating patio can somehow cause "stress' to that area of the house so that a door no longer latches is ridiculousIf this is the case, we would like their proof of this "miracle" from a structural engineer, not just another conjecture that they are using to slander us with.We have provided our best effort and can do nothing moreThey claim to want this resolved, but forego every attempt madeWe hereby formally withdraw any offer of any assistance, and wish both *** *** and *** *** all the best

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** ***,
It is clear we are at an impasse. I am not satisfied with the flaws in our patio, and Breyer Construction is not satisfied with my position regarding the matter. What is the next step toward resolution?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:We had two different impartial contractors give us estimates on the repairs for the back patio due to the way your business left it for us. They are fully accredited companies just like yours. They were not looking to "score" a job, they were told up front that this was an estimate only.  Consumers hire contractors to do work for them because we do not have knowledge to do the work that contractors do. Contractors are supposed to be the "experts" in their field. Contractors should NOT take advantage of a consumer, because that consumer trusts in what the contractor tells them. You know that you did substandard work, you know that you threatened to sue us for theft of services, even though we paid in full per our contract, and you know full well that we filled out that satisfaction survey, BELIEVING you when you said the concrete would "weather" over time. How naïve of us. You only offer a refund if we "prove that you did substandard work based on industry standard". You know it isn't right, in one of the emails you admitted that the concrete pad was rough! And now, you want us to spend even more money to have someone come out and do some test to prove what we already know...that it is a botched job! That is lousy. It's lousy of your company and it's lousy of you Matt! We trusted in you to make our yard some place we could enjoy. And now, it's become a headache. Maybe you don't feel like you need to make anything right based on where we live or for whatever reason, but what I will tell you is that if this is how you treat any customer, I can't believe you are still in business. We had our front sidewalk replaced by a different contractor, and funny enough,...there are NO stones coming through. So I'd be happy to send photos for comparison. We are not trying to do anything here except to make this right and move on. We are not trying to give your company a bad name- social media is powerful - and we have not done that. We just want you, Matt, to make this right. We are still requesting a full refund for the concrete pad, and if you would like to bring this to a close, you can pay for someone of our choosing, to come and give you an impartial report.
Regards,
[redacted] & [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:[redacted],
It is clear we are at an impasse.  I am not satisfied with the flaws in our patio, and Breyer Construction is not satisfied with my position regarding the matter.  What is the next step toward resolution?
Regards,
[redacted]

06/24/16 We at Breyer Construction & Landscape stand by our work and treat all our clients with professionalism.While performing repairs involving exterior renovations due to hail damage, the clients also had us replace a concrete patio and back porch in October of 2014. These were low-level...

projects, not subject to the permitting/inspection process of larger projects. All our work must comply with local and national codes, along with our professional memberships in several organizations. Our preferred status with the decking manufacture requires us to take the utmost care in our workmanship.The patio was constructed using traditional concrete in a high-strength formula. It was delivered by a local concrete company, and finished using both steel and magnesium hand floats, as well as a magnesium bull float. A light brushed finish was applied.Throughout the project, both of the clients expressed approval with our processes and Communication. Upon completion, they paid the final balance in full and even filled out a third party [redacted] survey several weeks later, giving our company excellent ratings on all aspects of the project. They even contacted us several months later regarding an additional concrete replacement in front of their house.Responding to a client request in spring of 2015, we made a visit under our warranty to inspect the patio and address several small chips that occurred along the edge of the patio where it meets the existing concrete. This can often occur due to freeze/thaw cycles or careless ice removal with a blunt tool. While on site as a courtesy, we also repaired several cracks, gaps, and chips in the old concrete as well.After that, they complained the texture of the patio was too rough. We again stopped by to physically inspect the patio and found there were no true concerns such as premature wear, any substantial aggregate exposed, or deep brush lines. Because concrete "weathers" over time the new areas should blend in with the old. As a kind gesture and to mitigate any concerns they had, we offered an adjustment for us to sand down the patio, then hand-apply a sealer.After communicating back-and-forth via phone and email to line up schedules, our owner Matthew, personally stopped by to power sand the patio on September 10, 2015. Due to rain that morning, we had to postpone the repairs until after they returned from vacation.After returning from vacation two weeks later, the clients contacted us by email requesting a full refund. They claimed to be "done with us" and in no uncertain terms said they have someone re-doing the concrete work. Since they no longer wanted to work together to resolve this matter, whatever repairs/replacement another contractor has done since our last site visit, we cannot be held liable for. We have pictures of a professionally finished job and that is what we standby.To be very clear, at no point were threats made by our company.They contacted us demanding the patio "for free", and stating "I guess our next meeting will be in court".We reminded them of their contract, and that not paying for work done could be considered "theft of services".Most recently, they sent a letter demanding an immediate, full refund through an out-of-town lawyer. In response we requested proof from them, using an industry standard to show a compromise in workmanship or material performance. We even offered if they could simply support their case using an impartial industry Standard, we would be glad to discuss a full or partial refund. Because we install concrete using generally accepted practices, premium blended concrete from a local plant, and install with employees who have decades of experience, we know the work was done correctly, and no industry standards have been compromised.Considering the lack of response and now a complaint to the Revdex.com, we assume they have not be able to find any actual performance or workmanship issues.To protect our reputation, we have shown willingness to go above and beyond to satisfy these clients. We have spent countless hours communicating, meeting on site, and providing unreimbursed services. Please let us know what we can do to assist in bringing this to a satisfactory resolution, and thank you in advance for your assistance!Matthew B., CGR

Hi [redacted],
In reference to the complaint #[redacted], we at Breyer Construction and Landscape stand by our Work and Our Courteous response to our client. We did in fact install a stamped concrete patio in June of 2014. They had initially approached our Subcontractor to install a patio for...

them directly before they decided to work through us. We initially recommended doing something more along the lines of a deck, but they wanted a patio. It was suggested for them to install a paver patio in order to avoid any potential Cracks since concrete is subject to having cracks over any given period of time, but they wanted the Stamped concrete. Throughout the entire process, fully documented, it was explained that the longer we wait for the concrete to cure the less likely it would be to chip, but the client did not want to wait with any of the initial pattern adjustments.So, with this new concern, we receive the email on March 23rd 2015 from the client stating there is a 5' crack in the patio. We respond the next day, March 24, 2015 to the client's email saying that the owner would personally like to take a look at the patio to see how this can be resolved, and that he will Stop by in the next two weeks when he is in the area and will be in contact as soon as we have a clear cut answer to this issue. The client responded to this email by thanking us for the prompt response and just to let them know when Matt would be stopping by so they would know and be able to mark the Cracked area. Copies of emails gladly provided upon request.
On April 2nd, the office manager called the client to let them know that Matt was in the area early that morning and would stop by to come up with a solution for the problem. They briefly explained that the crack was to the far left side of the patio several feet out from the house and Matt found it under their patio set. (Pictures are available upon request.) We followed up the same day, on April 2nd, with an email, saying that while it can be unsettling to find cracks, they are inherent to the nature of concrete, but can be easily addressed. The crack is approximately 1/32” to 1/8" wide and Our Suggestion based on a physical inspection of the property and past experience with the Concrete patio is to use a silicone based, masonry approved, flexible sealant. Per the same email on April 2nd, we said we would be happy to apply the proper sealant to this area, and while on site will re-inspect the remainder of the patio to ensure that the rest of the patio is in good condition as well. We even thanked the client for bringing this to our attention and to have a wonderful day. On April 2nd, the client responded to the email by asking that we just let them know when the repairs will be done and On April 3rd we left it that as soon as we have a date we would let them know.
Up until now we have been in constant communication with these clients. We were under the impression that since the clients are aware that we have a resolution to this issue and have been on top of this from the very beginning that we were in good standing. We have had a rainy April and are just getting to a point where the temperatures are conducive to making this adjustment. However, we will not Schedule this work until we have a confirmation that we may proceed, as we do not wish to compromise the Revdex.com process.Please let us know how we can assist in resolving this concern

08/04/16To date there has been no documentation provided justifying a full refund, although we have been willing to review any unbiased proof, as stated several times. Simply put, we are confident this project has been installed according to industry regulations and standards based on our combined decades of work, and thousands of satisfied clients. Viewed solely as a client satisfaction issue, we made numerous attempts to make them happy, with no positive result.There still have been no credentials shown for any other "contractors". They claim that other contractors showed up to simply provide an estimate only, and that no one was looking to score a project! Contractors provide estimates in hope of securing a paid project, that is how that works. A contractor "trashing the last guy" in hopes of winning a prospective client's trust, is fairly common in our industry.The "theft of services" issue has already been clarified several times, but because it's been reiterated yet again:When you demand a patio for free or else "our next meeting will be in court", this is a threat. And taking services without compensation is theft. We simply reminded them that actions and threats have consequences. We have never threatened a lawsuit, but were notified by their retained attorney of their intention to sue.As things stand, we continue to extend our offer to assist with the patio adjustment costs if they are able to objectively prove we did inferior work using impartial, industry standards, not just an unnamed contractor vying for their next project.Matthew B.CGR

[redacted],In response to the most recent claim for complaint #[redacted], we are at a loss. We have attempted to resolve this matter and have made every reasonable effort to appease these clients, well above and beyond any moral or warranty issues.
It is inexcusable for them to misrepresent or misquote us. We stand by the decision from several weeks ago to not apply the sealant, as undoubtedly, this would have only caused another aesthetic issue. The list is now getting longer with "shredded" outdoor blinds and a girlfriend watching on from the lawn. Every offer attempted has become one more thing for them to complain about. Need we remind, in the midst of being so upset with us about the patio, they moved forward with having us install a retaining wall and do some light landscape projects as well.
Nevertheless, the patio continues to be structurally secure since it sits on its own surface and is not "anchored to the house'. It cannot move a house wall built on a foundation, regardless of if there is a basement under the house or a second floor over it. Insinuating that a floating patio can somehow cause "stress' to that area of the house so that a door no longer latches is ridiculous. If this is the case, we would like their proof of this "miracle" from a structural engineer, not just another conjecture that they are using to slander us with.
We have provided our best effort and can do nothing more. They claim to want this resolved, but forego every attempt made. We hereby formally withdraw any offer of any assistance, and wish both [redacted] and [redacted] all the best.