While we understand that damage to personal items is never a positive experience, Allstate does everything in it power to minimize any possible damage during transit. However, damage is part of the nature of our business and is why we clearly outline our shipment protection options with our customers. If we would have charged for full value coverage, Mr. [redacted] would have spent more than the amount of damage claimed. I am sorry that Mr. [redacted] is not satisfied with the outcome. However, Allstate must rely on the contract that was agreed upon by both parties prior to performing any service. This contract outlines the legal responsibilities of BOTH parties and establishes the responsibilities of said parties. I would encourage Mr. [redacted] to purchase Full Value Protection if he wishes any moving company to cover the full cost of damage in the future.
Mrs. [redacted], I am sorry to hear that your move did not go as planned. Your experience is not typical and I apologize for any inconvenience this may have caused. I understand there was an issue with packing material being left off the truck. Once we realized our mistake, made...
every effort to take immediate action to address this mishap. Our General Manager personally came out to assist in the packing in order to make up for any lost time . I understand moving can be stressful and apologize that the crew was late and unprepared. Unfortunately we do not offer personal compensation for stress. If you wish for us to refund your company for any part of our service, we would need an authorized officer of your company to send a request to our claims department outlining which portion of the move was not completed according to our agreement and our claims department will determine if a refund is in order. If found that a refund is due, Allstate will refund the financially responsible party. Our claims department can be reached at [redacted]. Best Regards, [redacted]Allstate Moving Systems
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel that this is a substandard response from All State Movers. We used their services due to a work relocation and have another planned move in a year's time. I agree that we could ask our company to submit a claim and you can refund our company but it was not my company that was personally effected by this experience. It was my family.
Regards,
[redacted]
Mrs. [redacted],Please help me understand your position. I understand your complaint is in regard to the service you did not receive. I am willing to review any portion of our service that we have charged you for and did not deliver on as stated in my initial response to your complaint. We have processes in place to handle such matters. Admittedly, my staff made a mistake, which I feel was professionally resolved. From your complaint, you personally have asked for your request for a refund due to stress be removed. However, you are declining our resolution that would address any issue with our service and referencing your family being affect as the issue. We appreciate your business and value your opinion, but unfortunately as a matter of policy, we are unable to compensate our customers for stress or stress related incidences. I appreciate you taking the time to respond to my initial response and I wish you and your family the best of luck in your new home. I have mailed you a small gift for any inconvenience you and your family may have experienced. Best regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Correct in what the business stated. However, I am not satisfied with end result.
Regards,
[redacted]
While we understand that damage to personal items is never a positive experience, Allstate does everything in it power to minimize any possible damage during transit. However, damage is part of the nature of our business and is why we clearly outline our shipment protection options with our customers. If we would have charged for full value coverage, Mr. [redacted] would have spent more than the amount of damage claimed. I am sorry that Mr. [redacted] is not satisfied with the outcome. However, Allstate must rely on the contract that was agreed upon by both parties prior to performing any service. This contract outlines the legal responsibilities of BOTH parties and establishes the responsibilities of said parties. I would encourage Mr. [redacted] to purchase Full Value Protection if he wishes any moving company to cover the full cost of damage in the future.
Mrs. [redacted], I am sorry to hear that your move did not go as planned. Your experience is not typical and I apologize for any inconvenience this may have caused. I understand there was an issue with packing material being left off the truck. Once we realized our mistake, made...
every effort to take immediate action to address this mishap. Our General Manager personally came out to assist in the packing in order to make up for any lost time . I understand moving can be stressful and apologize that the crew was late and unprepared. Unfortunately we do not offer personal compensation for stress. If you wish for us to refund your company for any part of our service, we would need an authorized officer of your company to send a request to our claims department outlining which portion of the move was not completed according to our agreement and our claims department will determine if a refund is in order. If found that a refund is due, Allstate will refund the financially responsible party. Our claims department can be reached at [redacted]. Best Regards, [redacted]Allstate Moving Systems
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel that this is a substandard response from All State Movers. We used their services due to a work relocation and have another planned move in a year's time. I agree that we could ask our company to submit a claim and you can refund our company but it was not my company that was personally effected by this experience. It was my family.
Regards,
[redacted]
Mrs. [redacted],Please help me understand your position. I understand your complaint is in regard to the service you did not receive. I am willing to review any portion of our service that we have charged you for and did not deliver on as stated in my initial response to your complaint. We have processes in place to handle such matters. Admittedly, my staff made a mistake, which I feel was professionally resolved. From your complaint, you personally have asked for your request for a refund due to stress be removed. However, you are declining our resolution that would address any issue with our service and referencing your family being affect as the issue. We appreciate your business and value your opinion, but unfortunately as a matter of policy, we are unable to compensate our customers for stress or stress related incidences. I appreciate you taking the time to respond to my initial response and I wish you and your family the best of luck in your new home. I have mailed you a small gift for any inconvenience you and your family may have experienced. Best regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Correct in what the business stated. However, I am not satisfied with end result.
Regards,
[redacted]