Brian Buggie, MD

Review: I had a doctor's appointment at [redacted]'s office on December **, 2013. When I went to this appointment, we tentatively discussed a follow-up appointment, but I did not make any commitments. After the first appointment, the medicine prescribed to me by [redacted] gave me horrible side effects because it interacted badly with my chronic illness (which I had mentioned to [redacted]). As a result, I decided to not have an appointment with [redacted]. In the meantime, he had sent me a Google Calendar Request for the follow-up appointment. I DID NOT RESPOND TO THIS INVITATION. On the day of the proposed follow-up appointment, I noticed that I was charged a full fee for an appointment that I never scheduled or attended. I demand a refund for this charge of $250. [redacted] runs an unprofessional business, with no assistants, and he collects payments through an apparatus attached to his iPhone. I feel uncomfortable that he has my private information and my credit card number. I want my $250 back. I also do not recommend him as a doctor due to the side effects I suffered from his prescriptions.Desired Settlement: Refund $250 on the credit card charged for the service I did not receive. Alternatively, send me a check for the amount of $250 to the following address:[redacted]

Business

Response:

My medical practice operates on a 48-hour cancellation policy as outlined by my financial agreement signed by all new patients or the full session fee is charged for a missed appointment. The current complaint alleges that the patient was not aware of the scheduled follow-up appointment.

At the end of our first session, we scheduled the follow-up appointment for one month later. I sent an electronic calendar invitation to the patient that was accepted by the patient. I also provided my business card with a reminder of the next appointment on the back of the card.

During the period after our initial session, I communicated with the patient with six follow-up emails approximately every 5 days to address various issues such as clarifying the treatment plan along with a medication handout for the new medication as well as ways to alleviate the emerging side effects. At no time during our email exchange was I informed of any cancellation to our followup email.

Patients occasionally need to reschedule appointments so I am very flexible and accommodating moving their appointments to fit their schedule but I must be informed of any cancellation or time change either by phone or email in a timely fashion. In this case, I never received any communication cancelling the follow-up appointment.

I'm sorry that the patient experienced intolerable side effects from the new medication. I would have liked to continue working with the patient to find a medication that would address their needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was charged $250 for a second doctor's appointment by a doctor that I have only seen once. I did not agree to see him for a second appointment. He sent me a Google calendar invite online for the second appointment, however I did not accept this invitation. I never confirmed the appointment. I never went in for the appointment. I did not even realize that he kept my credit card information after the first appointment.

Please re-open the case as we discussed on the phone. I am expecting reimbursement for the second $250 fee charged by the doctor's office.

Many thanks in advance,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My medical practice operates on a 48-hour cancellation policy as outlined by my financial agreement signed by all new patients or the full session fee is charged for a missed appointment. The current complaint alleges that the patient was not aware of the scheduled follow-up appointment.

At the end of our first session, we scheduled the follow-up appointment for one month later. I sent an electronic calendar invitation to the patient that was accepted by the patient. I also provided my business card with a reminder of the next appointment on the back of the card.

During the period after our initial session, I communicated with the patient with six follow-up emails approximately every 5 days to address various issues such as clarifying the treatment plan along with a medication handout for the new medication as well as ways to alleviate the emerging side effects. At no time during our email exchange was I informed of any cancellation to our followup email.

Patients occasionally need to reschedule appointments so I am very flexible and accommodating moving their appointments to fit their schedule but I must be informed of any cancellation or time change either by phone or email in a timely fashion. In this case, I never received any communication cancelling the follow-up appointment.

I'm sorry that the patient experienced intolerable side effects from the new medication. I would have liked to continue working with the patient to find a medication that would address their needs.

____________________

Consumer

Response:

At this time, I have not been contacted by Brian Buggie, MD regarding complaint ID [redacted].

Sincerely,