Brian Dube, Inc.

In January, 2014, after years in business and years in SoHo, I lost my lease to *** ***We moved everything into storageI had a full staff and manufacturing facilityIn April, I resumed
business, online onlyHowever, I have no assembly facility at this time and was hoping to find product in storage for *** to fill her order for a custom Hula HoopWe never found anything suitable, so today I refunded her credit card with ***, our processorI have also emailed her, apologizing for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I order a hula hoop on May **,2014 from their website [redacted] which I have not received. They charged me $63.50 in total with shipping and tax that I paid for. They took out the money out of my bank account but yet on their website it says Pending next to my order number. I have contacted them and talked to a guy that said the order should have not went through and that he will call me back after he sees if they have any more hoops that way if I wanted the one he had or If I wanted him to give me back the money. The guy never called me back, I called and called back the following number below including emailed them. I have not received a called back or an email, they also have not returned my money back and we are now in July. I have my confirmation order receipt that they sent me when I ordered the hoop, incase you need it for proof also a print screen of my order saying pending still even though they took out the money since May. I listed their contact information below.

This is the contact info I got from their website.

Brian Dubé, Inc.

New York, NY

Order Toll Free: ###-###-####

Phone: ###-###-####

e-mail: [redacted]

I found this address when I researched them [redacted] Phone [redacted]Desired Settlement: I just want my money back, thats all I'm asking for $63.50

Business

Response:

In January, 2014, after 40 years in business and 23 years in SoHo, I lost my lease to [redacted]. We moved everything into storage. I had a full staff and manufacturing facility. In April, I resumed business, online only. However, I have no assembly facility at this time and was hoping to find product in storage for [redacted] to fill her order for a custom Hula Hoop. We never found anything suitable, so today I refunded her credit card with [redacted], our processor. I have also emailed her, apologizing for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,