Brian Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11405571, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The prep work form was signed because MSC's contractor told
me that once the primer was applied that all of the work would be blended in
together and I wouldn't be able to notice anythingThe "hair-line crack" is
the first of many problems that we have with the work, as documented in the
photos that were sent inAs far as my "claims" about the sales rep, the first
time I spoke with MSC about this problem they informed me that the sales rep
that lied to us to get MSC the contract was fired because he was telling
customers that the house would look brand new and not be able to notice
anything in the stuccoWhen your field supervisor came out he agreed that the
work was terrible and sloppy and according to him "not how yall train them to
do to the work and that he would be brought in to re-train" he also took
several pictures and noted that the property was at 80% needing to be redone
and noted that your contractor did not cover up any of the brand new windows
installed causing primer and paint to get on them along with horrible crooked
paint lines around all of the windowsThe second primer that was applied was a
thicker texture, which is not what we wantedAlso if MSC thinks that the
second application was done "perfectly & looked nice" then they should find
a new professionNo one came out to look at it the second time, they wanted to
blame TCA for the product instead of taking accountability for their contractor
that they hired to do the work, there are several spots that the patches are
still noticeable, as well as several spots that have little to no texture next
to spots that have extremely thick textureThe paint and lines around the
windows still have not been straightened out and there are spots that the new
texture wasn't even appliedAs far as the TCA rep coming out, I was told that
the rep would be at my property on April 15, 2016, I tried to contact the
supervisor on April 12th to get an exact time and no response, and
again on April 14th to which I was informed that he would not be
coming to look at the property because of rain and that I would be informed on
Monday April 18th of when he would be coming to the property, I have
heard NOTHING from MSC about thisI contacted TCA myself who told me that they
did not know all of the issues that were going on and that no one contacted the
correct person to schedule the rep to come look at the property and then was
told that he wouldn't be able to come till May 4th or 5th
As of April 23rd the work has been stopped now for days at the
property leaving everything in a complete mess
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[TOTALY UNPROFESSIONAL.  Mike (Mid-South Coatings Representative) contacted us on 02/22/2017, and scheduled an appointment with us for early Friday morning 02/24/2017.  We drove five hours Thursday night after working all day to be on the property Friday morning, and Mike was a NO SHOW.  No phone call, no visit, nothing.  UNBELIEVABLE.  ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11761957, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Again I want a meeting @ our home with whoever is going to get something done from Mid South Coatings, myself & my wife. We also want both garage door trims (frames) & some trim that was not completed as per contract, Final Payment less the Repair Invoices for the over-spray on ceiling & Front & Rear Door repairs. We will stay with the wrong trim color that we "did not pick" it was supposed to match window's from day one.Also upon signing the Completion Certificate (per you signed contract), giving us the Lifetime Warranty Certificate as told we will make the final Payment. We are not asking for anything that was not agreed upon on our Contract on 4-7-2016, just for our home to be finished, that should of been finished along time ago, with filled out and signed lien waiver for our bank.Also, we have incurred unnecessary legal fees (see attached) due to this not being resolved. We just want what we were promised and our home to be completed.We have spoke with Joe B[redacted], our sales rep., and supposedly meeting him this Saturday. If this matter is resolved, I will close the complaint with the Revdex.com.
Regards,
[redacted]
  Again I want a meeting @ my home with myself & my wife. Also want garage door trim & some trim that was not done completed as per contract, Final Payment less the Repair Invoices for the over-spray on ceiling & Front & Rear Door repairs. We will stay with the wrong trim color that we "did not pick". Also upon signing the Completion Certificate (per you signed contract), giving us the Lifetime Warranty Certificate as told we will make the final Payment. We are not asking for anything that was not agreed upon on our Contract on 4-7-2016, just for our home to be finished, that should of been finished along time ago.

Everything is on hold until your attorney looks at & approves the docs we provided you on 3 3 17.Tell us why here...

Like I have advised the owners many times, as well as my manufacturer, my production manager. Once MSC is paid in full, we will come out & service the home ( if needed ).Attached is ALL the documents needed showing where the owners approved every step. page #1, production inspection certificate dated 9/13/16. The acknowledge completion with the preparation phase as well as page #3, the Completion certificate. We agree that MSC has provide all goods, service & work under its sales contract & has otherwise fully performed all its duties & there are no goods or services yet to be furnished & no further work yet to be done, & services have need provided to our COMPLETE SATISFACTION.approved by signature 9/15/16.Why would an owner sign this if they were not happy ?attached is all correspondence with American Express through my attorney of which I had to pay his hourly rate to retrieve my money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11761957, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 Not withdrawing Complaint until House is finished or Refund is Granted, seeing I will have to get someone to finish our home due to Mid South Coatings not standing up to there Contract & Finishing our House.I will be awaiting word from Mid South's Coating's Legal Team to pass it on to My Legal Team.Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for sending your representative to inspect the quality of the work.  He found the same problems of our complaints as little or no primer, lack of thickness, and coverage.  Josh and customer service at Tex Cote along with myself I would like to know in writing how you plan to correct these issues and when.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[We will not sign any legal binding documents until the work is 100% corrected. Period.   ]
Regards,
[redacted]

Customer must have misunderstood Mike. The appointment to review the service is scheduled for March 3rd @ 10amTell us why here...

Mike will call you next week to set a time to meet with you on Thursday 2/23 ( weather permitting) At which time he will review the docs from my counsel asking for the prep payment ONLY !After which, Mike will inspect ,take photos and get with the manufacture on the solution. All this will be done expediently.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below Will you share the findings with the Revdex.com as to what your inspector found on Friday 03/03/17? 
Regards,
[redacted]

This issue has been given to my legal counsel . [redacted] should be receiving his information via- USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It is not about you serving us, it is about the damage that you have inflicted on our new home with inadequate coverage and water downed products as per Tex-Cote and you inspector Mike has verified.  
Regards,
[redacted]

Work with me owners, not against me !The response from the Revdex.com was submitted either last Friday or Monday. I can not control when owner received from the Revdex.com . My comments on the "if needed" is simple. I have not nor has my manager been to the home to inspect the owner concerns. Once we settle on a payment myself or my manager will come to the home & evaluate the service & prepare a work order.I will have my attorney put together legal documents that will be signed by MSC & the owner to get the service done 100%.Also, after the agreement is approved & signed, MSC will need the owners to have a roof or some sort of deterrent from the rain,mist,humidity etc so the product will not fail in the future.I really don't care about the money. The manufacture ,sales rep & contractor have all been paid. As the owner states, do what is the right thing & honor the legal binding contract by compensation that was signed in September. Then , we will satisfy this owner like all others

First off Rhino Shield IS NOT A reputible company. I was part owner & left them in 2012 because of their inferior products & application. They a now a "competitor" & will say, do anything to knock my company .Again,this is beyond "repair" through the Revdex.com. MY counsel is drafting all legal documents for MSC.

Mike will call you to set up a time for Thursday .Tell us why here...

Like I said all I want is our house finished, you want to meet there call me & tell me when, but I want Kevin to Meet me. Thanks [redacted]

We will have him call you & schedule an inspection. He also will have 2 copies of the documents for you to review & sign.Until then, have a blessed weekend. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There was absolutely no mistake what so ever!!!  This is just like always Kevin, you try to spin everything to be the customer's fault.  Take ownership.  Mike contacted us on 02/22/2017, told us he was going to Florida for an appointment on Thursday and he would be stop by.  We clearly told Mike that we would not be there until Friday just as we told you several messages ago through the Revdex.com  that we would be on the property Fridays.  Mike's response was ok, I will be there early Friday morning. We are fed up with your twists and turns of trying to make everything out to be everyone else's fault.  You have cost us more time and money and this is no joke.  Go back and read the Revdex.com complaints and you will clearly see were we told you that we would be on site on Fridays.  I am to the opinion that you genuinely to not listen to anything a customer has to say because you are so worried about what you want to say back because you seem to be the important one here.  We are done with your bully tactics, we are done with your shenanigans, and we are done with you jerking us around.  Mike knew that appointment was for Friday morning and he did not show.  Besides, who calls and makes an appointment for the next day knowing we live 5 hours away.  Unprofessional!!!!]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11985578, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ We have been willing to work with you.  Our comments are simple too, and the payment settlement is simple as well, correct the issues (adequate coverage, damages,etc.), and then we will release the funds.  If you would like to schedule an appointment for Friday to come and inspect (which should have been done in September), we will be on the property.  As far as the roof, the roofing has been added, but all construction is at a stand still at this point and has been at a stand still for quite a while. ]
Regards,
[redacted]