[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I have my bank statements that show I only got one payment behindI was paying $a month starting June 9, There were months that I would pay $evenI even made a double payment in March of One payment was $on March 11, and the other was $on March 31, Yes I did miss a payment in April of this yearI talked to Emily and set up the payment arrangments but I guess that didn't matter to them and I also don't think it mattered to them that I bought a car through them in 2012-years and always paid my payments on time and even paid more each monthI just think it is very wrong that they let some people go months without making a payment keep their rigs but I miss one payment but have payment arrangments but they quickly come repo my rig without any notice or anythingAccording to them I was days past my payment dateI also think it's not very right that there are people that are telling Brian Harris to come get their cars but they don'tI just want people to be aware of what type of business this business has turned into since Brian Harris really isn't part of the business anymoreI had no problems with this business until they did my family of wrongI have a copy of my bank statement with all my payments made to Brian Harris that show all my payments and show that there was only payment missing but I did pay the $like Emily and I agreed upon and was going to make another $payment after I got off work that day they repossed my rig but they came at 11am and repossed my rigI also don't think it's very professional that they don't date their letters they send you with the correct date or with all the informationI have a letter from them that is dated August 4, and doesn't state in it that I got several payments behindIt just hurt my family and I that we had done business with Brian Harris Used Cars before and never had a problem and now this happened all because of one missed payment Regards, Janeszka F*
Jeneszka F [redacted] and another party entered into a contract on July 30, for the purchase of a vehicle The contract stated that the purchaser would make monthly payments of $beginning August 29, and a non-interest bearing side payment of $ due April 30, The purchasers agreed that they would be able to meet the financial obligations of these arrangements The purchasers first became one regular payment behind as February and then May 10, when they failed to pay the $due with a day grace periodThe A/R manager contacted the purchasers and attempted to work with them They made one extra payment toward the side payment In November of 2014, a portion of a payment made was put toward the side payment however the payments in December and January were only partial payments sliding the account further into arrears After April 30, came and went and still the side payment was not paid, the A/R manager attempted to work with the customer to get the account caught up The arrangement was made between the purchaser and the A/R manager that the purchaser would pay $by 6/30/ At this time the purchaser understood that her regular payments were behind as well as the side payment The A/R manager called the purchaser on July 10, and left a voicemail that the agreed upon arrangements had not been followed through The purchaser called back and stated they could not meet the obligation but could only pay a portion of it by July 31, which was paid and posted to the accountAt this time the purchaser agreed that they would get caught up with regular payments by August 30, and then pay extra toward the side payment August 31, passed and the purchaser did not follow through with the agreement The vehicle was repossessed September 2, The account was in arrears $including regular payments and side payment The simple math would be what should have been paid by August 31, and what was actually paid in that time span We believe we attempted to make every effort to make arrangements with the customer that they agreed upon but never followed through Our goal is to have our customers have reasonable payments that they can afford and allow for times of financial hardship However, when arrangements are continually made and not followed through, we have to consider our contract in jeopardy The purchaser stated some other concerns in the complaint Brian Harris is proud of its customer service and professionalism of our employees Understanding the purchaser was angry and frustrated, the events on the telephone and later during the transfer of the items are somewhat differently remembered The A/R manager listened and attempted to explain the situation while not arguing with the purchaser The purchaser hung up upon not hearing the answer they wanted to hear And then when the items were picked up, the purchaser was angry and shared her feelings during the transfer The employee helping her tried to make it as quick as possible listening and taking the brunt of her anger The letter received was inadvertently dated August rather than September as intendedHowever the process does not begin until the certified receipt is returned to us in the mail acknowledging the receipt of the letter which was signed by the purchaser as received and acknowledged in the complaintThe letter received simply reiterates the terms of the contract and once repossessed the full balance is due and does not state balance in arrears as this is no longer an option It is always a difficult decision to repossess a car However a customer who continually does not follow through, does not pay as agreed, and puts our security in jeopardy forces us to make that difficult decision
Jeneszka F [redacted] and another party entered into a contract on July 30, for the purchase of a vehicle.? The contract stated that the purchaser would make monthly payments of $beginning August 29, and a non-interest bearing side payment of $ due April 30, 2014.? The purchasers agreed that they would be able to meet the financial obligations of these arrangements The purchasers first became one regular payment behind as February and then May 10, when they failed to pay the $due with a day grace periodThe A/R manager contacted the purchasers and attempted to work with them.? They made one extra payment toward the side payment.? In November of 2014, a portion of a payment made was put toward the side payment however the payments in December and January were only partial payments sliding the account further into arrears After April 30, came and went and still the side payment was not paid, the A/R manager attempted to work with the customer to get the account caught up.? The arrangement was made between the purchaser and the A/R manager that the purchaser would pay $by 6/30/2015.? At this time the purchaser understood that her regular payments were behind as well as the side payment.? The A/R manager called the purchaser on July 10, and left a voicemail that the agreed upon arrangements had not been followed through.? The purchaser called back and stated they could not meet the obligation but could only pay a portion of it by July 31, which was paid and posted to the accountAt this time the purchaser agreed that they would get caught up with regular payments by August 30, and then pay extra toward the side payment.? August 31, passed and the purchaser did not follow through with the agreement.? The vehicle was repossessed September 2, The account was in arrears $including regular payments and side payment.? The simple math would be what should have been paid by August 31, and what was actually paid in that time span.? We believe we attempted to make every effort to make arrangements with the customer that they agreed upon but never followed through.? Our goal is to have our customers have reasonable payments that they can afford and allow for times of financial hardship.? However, when arrangements are continually made and not followed through, we have to consider our contract in jeopardy The purchaser stated some other concerns in the complaint.? Brian Harris is proud of its customer service and professionalism of our employees.? Understanding the purchaser was angry and frustrated, the events on the telephone and later during the transfer of the items are somewhat differently remembered.? The A/R manager listened and attempted to explain the situation while not arguing with the purchaser.? The purchaser hung up upon not hearing the answer they wanted to hear.? And then when the items were picked up, the purchaser was angry and shared her feelings during the transfer.? The employee helping her tried to make it as quick as possible listening and taking the brunt of her anger.? ? The letter received was inadvertently dated August rather than September as intendedHowever the process does not begin until the certified receipt is returned to us in the mail acknowledging the receipt of the letter which was signed by the purchaser as received and acknowledged in the complaintThe letter received simply reiterates the terms of the contract and once repossessed the full balance is due and does not state balance in arrears as this is no longer an option.? It is always a difficult decision to repossess a car.? However a customer who continually does not follow through, does not pay as agreed, and puts our security in jeopardy forces us to make that difficult decision
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I have my bank statements that show I only got one payment behindI was paying $a month starting June 9, There were months that I would pay $evenI even made a double payment in March of One payment was $on March 11, and the other was $on March 31, Yes I did miss a payment in April of this yearI talked to Emily and set up the payment arrangments but I guess that didn't matter to them and I also don't think it mattered to them that I bought a car through them in 2012-years and always paid my payments on time and even paid more each monthI just think it is very wrong that they let some people go months without making a payment keep their rigs but I miss one payment but have payment arrangments but they quickly come repo my rig without any notice or anythingAccording to them I was days past my payment dateI also think it's not very right that there are people that are telling Brian Harris to come get their cars but they don'tI just want people to be aware of what type of business this business has turned into since Brian Harris really isn't part of the business anymoreI had no problems with this business until they did my family of wrongI have a copy of my bank statement with all my payments made to Brian Harris that show all my payments and show that there was only payment missing but I did pay the $like Emily and I agreed upon and was going to make another $payment after I got off work that day they repossed my rig but they came at 11am and repossed my rigI also don't think it's very professional that they don't date their letters they send you with the correct date or with all the informationI have a letter from them that is dated August 4, and doesn't state in it that I got several payments behindIt just hurt my family and I that we had done business with Brian Harris Used Cars before and never had a problem and now this happened all because of one missed payment Regards, Janeszka F
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Jeneszka F [redacted] and another party entered into a contract on July 30, for the purchase of a vehicle The contract stated that the purchaser would make monthly payments of $beginning August 29, and a non-interest bearing side payment of $ due April 30, The purchasers agreed that they would be able to meet the financial obligations of these arrangements The purchasers first became one regular payment behind as February and then May 10, when they failed to pay the $due with a day grace periodThe A/R manager contacted the purchasers and attempted to work with them They made one extra payment toward the side payment In November of 2014, a portion of a payment made was put toward the side payment however the payments in December and January were only partial payments sliding the account further into arrears After April 30, came and went and still the side payment was not paid, the A/R manager attempted to work with the customer to get the account caught up The arrangement was made between the purchaser and the A/R manager that the purchaser would pay $by 6/30/ At this time the purchaser understood that her regular payments were behind as well as the side payment The A/R manager called the purchaser on July 10, and left a voicemail that the agreed upon arrangements had not been followed through The purchaser called back and stated they could not meet the obligation but could only pay a portion of it by July 31, which was paid and posted to the accountAt this time the purchaser agreed that they would get caught up with regular payments by August 30, and then pay extra toward the side payment August 31, passed and the purchaser did not follow through with the agreement The vehicle was repossessed September 2, The account was in arrears $including regular payments and side payment The simple math would be what should have been paid by August 31, and what was actually paid in that time span We believe we attempted to make every effort to make arrangements with the customer that they agreed upon but never followed through Our goal is to have our customers have reasonable payments that they can afford and allow for times of financial hardship However, when arrangements are continually made and not followed through, we have to consider our contract in jeopardy The purchaser stated some other concerns in the complaint Brian Harris is proud of its customer service and professionalism of our employees Understanding the purchaser was angry and frustrated, the events on the telephone and later during the transfer of the items are somewhat differently remembered The A/R manager listened and attempted to explain the situation while not arguing with the purchaser The purchaser hung up upon not hearing the answer they wanted to hear And then when the items were picked up, the purchaser was angry and shared her feelings during the transfer The employee helping her tried to make it as quick as possible listening and taking the brunt of her anger The letter received was inadvertently dated August rather than September as intendedHowever the process does not begin until the certified receipt is returned to us in the mail acknowledging the receipt of the letter which was signed by the purchaser as received and acknowledged in the complaintThe letter received simply reiterates the terms of the contract and once repossessed the full balance is due and does not state balance in arrears as this is no longer an option It is always a difficult decision to repossess a car However a customer who continually does not follow through, does not pay as agreed, and puts our security in jeopardy forces us to make that difficult decision
Jeneszka F [redacted] and another party entered into a contract on July 30, for the purchase of a vehicle.? The contract stated that the purchaser would make monthly payments of $beginning August 29, and a non-interest bearing side payment of $ due April 30, 2014.? The purchasers agreed that they would be able to meet the financial obligations of these arrangements The purchasers first became one regular payment behind as February and then May 10, when they failed to pay the $due with a day grace periodThe A/R manager contacted the purchasers and attempted to work with them.? They made one extra payment toward the side payment.? In November of 2014, a portion of a payment made was put toward the side payment however the payments in December and January were only partial payments sliding the account further into arrears After April 30, came and went and still the side payment was not paid, the A/R manager attempted to work with the customer to get the account caught up.? The arrangement was made between the purchaser and the A/R manager that the purchaser would pay $by 6/30/2015.? At this time the purchaser understood that her regular payments were behind as well as the side payment.? The A/R manager called the purchaser on July 10, and left a voicemail that the agreed upon arrangements had not been followed through.? The purchaser called back and stated they could not meet the obligation but could only pay a portion of it by July 31, which was paid and posted to the accountAt this time the purchaser agreed that they would get caught up with regular payments by August 30, and then pay extra toward the side payment.? August 31, passed and the purchaser did not follow through with the agreement.? The vehicle was repossessed September 2, The account was in arrears $including regular payments and side payment.? The simple math would be what should have been paid by August 31, and what was actually paid in that time span.? We believe we attempted to make every effort to make arrangements with the customer that they agreed upon but never followed through.? Our goal is to have our customers have reasonable payments that they can afford and allow for times of financial hardship.? However, when arrangements are continually made and not followed through, we have to consider our contract in jeopardy The purchaser stated some other concerns in the complaint.? Brian Harris is proud of its customer service and professionalism of our employees.? Understanding the purchaser was angry and frustrated, the events on the telephone and later during the transfer of the items are somewhat differently remembered.? The A/R manager listened and attempted to explain the situation while not arguing with the purchaser.? The purchaser hung up upon not hearing the answer they wanted to hear.? And then when the items were picked up, the purchaser was angry and shared her feelings during the transfer.? The employee helping her tried to make it as quick as possible listening and taking the brunt of her anger.? ? The letter received was inadvertently dated August rather than September as intendedHowever the process does not begin until the certified receipt is returned to us in the mail acknowledging the receipt of the letter which was signed by the purchaser as received and acknowledged in the complaintThe letter received simply reiterates the terms of the contract and once repossessed the full balance is due and does not state balance in arrears as this is no longer an option.? It is always a difficult decision to repossess a car.? However a customer who continually does not follow through, does not pay as agreed, and puts our security in jeopardy forces us to make that difficult decision