I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all the letters from Mrs [redacted] contain information that are blatantly false She is lying to you as she has lied to us She states she provided the same response to the Attorney General's office which we have reviewed and contain the s same falsehoods Also, she stated it is in the hands of their insurance company This is a true statement, however, Mrs [redacted] failed to inform you that she did not submit a claim to their insurance company, likely because of the fraudulent nature of their actions My husband submitted the claim in person My husband and I have taken the time and trouble to identify to you and the Attorney General an unethical and unscrupulous business operating in the State of Virginia It is our understanding that it is your charter to deal with these types of businesses to avoid further damage to the community and o the reputation of VA businesses as a whole This is why we strongly refute their statement and hope that you take action before they can hurt other people Regards, [redacted]
This letter is in response to complaint received by Mr [redacted] ***.In January we received a call from Mrs*** She said that one of the radiators we had installed at their home had failedOur technicians responded to the callThey arrived and found that upon inspection the radiator had failed at the brass fitting connection that goes into the radiator We told the [redacted] ' that all the radiators we installed were no longer under warrantyWe told them they needed to contact the manufacture due how the radiator failed.The manufactures name was given to the [redacted] ' so they could contact them regarding the failure We told them it may be under warranty with manufacture.We replaced the section of radiator that was bad and got the customers heat workingThey were furious with us and expressed that to us at the timeWe did not charge the customer for our trip or the radiator on this dayWe felt that if they were going to contact manufacture to pay for the damages to there home At a later time we could get with our Vendor and they could contact the manufacture on our behalf for our services Our relationship with the customer did not end well.End of April ??? not sure exact day.Mr [redacted] walked in our office of HVAC and introduced himself Mr [redacted] explained to me that he had another catastrophic failure on other radiators in his home in November 2014.He said he had called another company in to replace equipment and he had gotten his home repaired for the water damageMr [redacted] handed me a folder of pictures and bills and said you are responsible and I want a check for the new equipment installation and my home repairs by a certain dateHe stated, I have a really really nasty, expensive attorney and he is coming after you if you do not pay this bill.Mr [redacted] did not come to our office in November to let us know of these problemsOur doors are open Monday through Friday for any one to walk in during business hours8:am to 4:pmJust like he walked into my office the end of April.Mr [redacted] states that the job was faulty installationFrom the pictures it appears that the radiators failed again just like January Mr [redacted] makes a comment regarding PexThe pex in question did not failFrom the pictures he left with me it was radiator failure again(brass fitting)We were never given the opportunity November to make repairs or find out what actuality happened Mr [redacted] I am sorry the radiators failure Equipment failure was a factory failureThis failure had nothing to do with ourinstallation[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all the letters from Mrs [redacted] contain information that are blatantly false She is lying to you as she has lied to us She states she provided the same response to the Attorney General's office which we have reviewed and contain the s same falsehoods Also, she stated it is in the hands of their insurance company This is a true statement, however, Mrs [redacted] failed to inform you that she did not submit a claim to their insurance company, likely because of the fraudulent nature of their actions My husband submitted the claim in person My husband and I have taken the time and trouble to identify to you and the Attorney General an unethical and unscrupulous business operating in the State of Virginia It is our understanding that it is your charter to deal with these types of businesses to avoid further damage to the community and o the reputation of VA businesses as a whole This is why we strongly refute their statement and hope that you take action before they can hurt other people Regards, [redacted]
This letter is in response to complaint received by Mr [redacted] ***.In January we received a call from Mrs*** She said that one of the radiators we had installed at their home had failedOur technicians responded to the callThey arrived and found that upon inspection the radiator had failed at the brass fitting connection that goes into the radiator We told the [redacted] ' that all the radiators we installed were no longer under warrantyWe told them they needed to contact the manufacture due how the radiator failed.The manufactures name was given to the [redacted] ' so they could contact them regarding the failure We told them it may be under warranty with manufacture.We replaced the section of radiator that was bad and got the customers heat workingThey were furious with us and expressed that to us at the timeWe did not charge the customer for our trip or the radiator on this dayWe felt that if they were going to contact manufacture to pay for the damages to there home At a later time we could get with our Vendor and they could contact the manufacture on our behalf for our services Our relationship with the customer did not end well.End of April ??? not sure exact day.Mr [redacted] walked in our office of HVAC and introduced himself Mr [redacted] explained to me that he had another catastrophic failure on other radiators in his home in November 2014.He said he had called another company in to replace equipment and he had gotten his home repaired for the water damageMr [redacted] handed me a folder of pictures and bills and said you are responsible and I want a check for the new equipment installation and my home repairs by a certain dateHe stated, I have a really really nasty, expensive attorney and he is coming after you if you do not pay this bill.Mr [redacted] did not come to our office in November to let us know of these problemsOur doors are open Monday through Friday for any one to walk in during business hours8:am to 4:pmJust like he walked into my office the end of April.Mr [redacted] states that the job was faulty installationFrom the pictures it appears that the radiators failed again just like January Mr [redacted] makes a comment regarding PexThe pex in question did not failFrom the pictures he left with me it was radiator failure again(brass fitting)We were never given the opportunity November to make repairs or find out what actuality happened Mr [redacted] I am sorry the radiators failure Equipment failure was a factory failureThis failure had nothing to do with ourinstallation[redacted]