Date: Thu, Oct 19, at 3:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,This is the first time I've heard about any complaint from anyonePer the industry standard, we offer a 1-year (labor) warranty on a new roofThe shingle manufacturer offers a 30-year warranty on (defective) materials.However, on Oct4, 2017, we removed and replaced all the affected shingles for this homeownerThe leak occurred more than 4-years after our warranty period ended, but we were happy to repair the individual's roof at no chargeAgain, we never knew about any complaintPlease let us know if you have any other questionsWe stand behind our workThanks.Regards,
Date: Thu, Oct 19, at 3:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,This is the first time I've heard about any complaint from anyonePer the industry standard, we offer a 1-year (labor) warranty on a new roofThe shingle manufacturer offers a 30-year warranty on (defective) materials.However, on Oct4, 2017, we removed and replaced all the affected shingles for this homeownerThe leak occurred more than 4-years after our warranty period ended, but we were happy to repair the individual's roof at no chargeAgain, we never knew about any complaintPlease let us know if you have any other questionsWe stand behind our workThanks.Regards,