Brian Linderman's Floor Covering

Due to our privacy policy, we cannot provide details concerning this matter to the Revdex.com We contacted the consumer directly to resolve

Ms [redacted] signed up for a month membership that started off with an introductory day period at which time she was under our day promise pledge This pledge was reviewed during the hour or so orientation where we educated our prospective clients on how the program works Our promise pledge is a conditional guarantee where abouts our clients may experience everything that we have to offer and that if during their introductory days met their agreement that they are eligible to cancel and receive a refund for the time period Ms [redacted] agreed to the terms in writting and we also provide her with a copy of her signed agreement a long with a separate addendum card reviewing the promise pledge Our records indicate that Mr [redacted] did not fulfill the conditions and did not request to cancel her membership at the finishing weigh in for the program By not submitting the request or satisfying the conditional guarantee, her initial month term that she agreed in writting took effect We would be more than happy to work with Ms [redacted] on an equitable solution but do stand by our program and our agreement Included below are Ms [redacted] 's intials to the facts stated above and we are also more than happy to provide Ms [redacted] an additional copy of her agreement She may obtain one by contacting her home Results location at [redacted] or by contacting our payment processor at [redacted] .Ms [redacted] is currently in a default status per the terms of her fully executed service agreement per our records If she feels our records are in error she may also contact me at [redacted] to provide any documentations that support her viewpoint and we will of course override any human errors that may have occurred if any in fact exist

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you [redacted] We do have you in our systems as [redacted] Our records do show a full executed membership agreement with signatures from you in places confirming the terms and conditions of the agreement for the program that you purchased Our agreement with you is that you may terminate early by paying the applicable early termination fee outlined on your agreement Since you agreement is still in the early months, we would also be willing to convert you to our No-Term membership option as you would have had that option when signing up The fee for that program is $more per month with a 1st and a last month payment due at the time of sign up You can contact me at [redacted] or [redacted] to finalize the details of this early termination or conversion.~ [redacted]

I am rejecting this response because:I see no resolve as they are not offering to refund any chargesYes the contract was signed but I was not given the day cancellation required by the law as my husband signed me upI had asked the lady at the front desk when I initialed the contract but she stated it was too late to cancelTransformation should not be going over a contract with someone who is not the memberThat is unfair business practices when there are so many fine details that they use to lock in the client regarding payment I attempted to resolve this issue 3-times and spoke with multiple staff in the Elk Grove locationMessages were left for the owner prior to my reviews and my complaint being filedThere was no response by the owner to my multiple requests to speak with himHe needs to follow up with his staff instead of trying to blame the customerTransformations may help some people but there are many complaints by many members who have been taken advantage of them them and the way they do businessI will continue to file complaints until they do what is right and refund my payment

I am rejecting this response because I am appalled at such response from this business making statements trying to attack my character and indirectly labeling me as a "freeloader", rather than focusing solely on the complaint I requested a review forThe business responded and said that their rules specifically states that refunds will only be applied as credit towards memberships, however, in my original complaint, I attached a copy of the Weeks Alumni Challenge contract, which does not state that anywhere on thereI have also attached to this most recent complaint, the rules that was on their online registration for the alumni challenge, which also does not state that anywhereI believe that when I asked the manager/co-founder, ***, about clarification of the contract and asked for him to show me where it was stated in the contract that refunds would only be applied as credit towards membership, he became upset and decided to ban me from their gymBecause he banned me from their gym in front of their staff and another member who was sitting nearby, I was humiliatedI was told that I could remain a member up until my last month of membership fees were paid through, but I “could never go back to Results”I attempted to go workout once or twice after being told I was going to be banned after a certain date, but felt like I was in such an uncomfortable environment knowing that I was actually unwelcomed and only allowed there because I had already paid them in advance and the business did not want to refund any payments back to meAlso, the next day after being told that I would be banned from Results, [redacted] asked me to sign a 30-Day notice of cancellation form so that my monthly fees would stop being withdrawn from my bank accountA few days later, [redacted] emailed me to tell me that I DID qualify for a refund of my alumni challenge and that I would get a refund of my $deposit, but did not mention anything about him banning me a few days prior when I asked about the contractI then asked for a pro-rated refund of my last month’s membership fees ($147/month) since he was banning me from their gym, which created an unwelcoming and very uncomfortable workout environment for me to go to, but [redacted] stated that I was not entitled to a pro-rated refund even though I explained to him the effects of his decision to ban me just for asking about the contractI strongly feel that if I was a destructive or rude member, then I would understand why I was bannedHowever, I was never rude to any other members, challengers, or staff membersI was simply banned because I questioned a statement that the manager told me initiallyOther members received refunds of their deposits, but are still welcomed thereI used to feel that going to the gym was a place where people can unwind and get rid of their stress during their workouts, however, after being told I would be banned and unwelcomed, Results became a place where I felt uncomfortable going to, where I felt stressed and worried about whether or not I would be treated differently because I asked about the contract and a refund that I rightfully earned back and got banned for it insteadI also want to know why the business believes that I received $worth of free items and servicesI would like to ask the Revdex.com to review the business’ advertisement as it is clearly advertisement if the business reprimands their customers for earning the “free” items and services from themI assume that the $“FREE” services and items were from the t-shirts and other PROMOTIONAL items that the business gives to ALL customers who signs up for their challenges, not just meI am also almost positive that the $“FREE” services and 16-weeks of “FREE” training included the weeks that I paid the REQUIRED monetary deposit to the gym BEFORE starting a challengeHowever, since I met all REQUIREMENTS that the gym stated in THEIR contract for challengers to be eligible for a refund as an “incentive”, that is now being held against me to make it seem like I am a freeloader and “entitled” to their gymIn my defense, these services and promotional items would not have been considered “FREE” (as referred to by the business), if I had never successfully met all requirements of the contract, which gives me a sense that the business would have preferred for me to fail in the challenges so that I didn’t get the program for “FREE”As you can see, the business did not once mention that it was included in THEIR promotions to give free t-shirts to challengers when they sign up for membership and challengesThe business also did not mention that in order to even be accepted into a challenge, I paid the REQUIRED deposit fees of $(twice) and $(once) to the gym BEFORE starting their programs and received a refund of the monetary deposits only because I met all requirements that the BUSINESS stated in their contractIn addition, the business did not mention that I was a month-to-month member, paying $per month for membership to their businessMonth-to-month members pay a higher monthly fee vsmembers on a contract because it allows month-to-month members the flexibility to end their membership as needed WITHOUT an early cancellation fee (however, a last month’s deposit is also required for month-to-month members, which is the pro-rated dispute in this complaint)I am in disbelief that the business would make such remarks stating that I “insisted that [I] should never have to pay for any of it (services)”, however, all payments were ALWAYS paid in full to the gym BEFOREHAND, and when I did not complete a challenge successfully, I understood the contract, and abided by itAn example of this is when I participated in a different challenge with Results last summer, which required me to deposit ~$to the gym, in which the incentive would be to receive $back for every pound lost within weeksI was not motivated at this time and did not complete that challenge and received $money backI also never asked for any of that money back, but I guess that was overlooked when the business responded saying that I insisted on never having to pay for any of their servicesThe business also stated that I viewed their program as an entitlement, however, I never asked for nor demanded any free services or merchandise from themFor the services and free promotional items that I did receive, it was a part of the business’s promotion at the time – which, I am having a difficult time understanding why the business would hold that against me, or any other cus***ers at all if it was their decision to provide that to their customersAs mentioned earlier, every challenge and membership services I received were paid in FULL to the gym beforehand, so I neer took anything from the gym and refused to pay for itI am truly insulted by the fact that the business response was not only an attack towards my character, but they also stated that my young daughter (six years of age) took advantage of their servicesResults does not provide child care services, and does not provide programs for children (not that I am aware of, because my daughter was never enrolled in any of their programs)My daughter has absolutely nothing to do with this particular complaint and business transaction, so I am not sure why she was brought up to begin withAs a mother, I am quite offended and confused about such statement, especially a one regarding my childI would never recommend Results to anyone ever againIf the business still believes that I am not entitled to a pro-rated refund of my last months’ membership fees, I ask that Revdex.com review the business’ advertising if their definition of “FREE” becomes something that is held against their members and ask that the business clearly include in their terms and agreements that members have to apply their deposits towards memberships or their business relationship would end for good

The only other last name I’ve had is ***, which is no longer my last name

Ms*** was in fact a participant in our program at Results Transformation Centers on Folsom Blvd and Elk Grove (both under separate ownership). Our records indicate that Ms*** took our challenge initially at one of our Folsom Blvd, received a full refund for the loss of 20lbs in
weeks. Our records indicate that Ms*** struggled with her weight outside of our program and looked to return MS*** asked to participate in another challenge again , and while we are open to helping our clients lose weight a second time, our rules specifically state that refunds will only be applied as credits towards memberships. Ms*** agreed to participate under our Alumni Challenge rules and once again we helped her lose weight. We agreed to apply her fee as a refund (to reward her compliance and succeeds). She seemed happy with that, but later returned and demanded a refund.Now we have had Ms*** in our program on and off several times now. We have given her $in free training services and helped her lose 40lbs. She has befriended a number of our staff and members and has received an extreme amount of support from our company. Ms*** has received and taken advantage of anything FREE that our company offers it's communities. She has gotten free apparel, free photo shoots, free social events and has even brought her young daughter in to take advantage of our services at no cost to her or her family.When we gave Ms*** yet another concession by not holding her to her contract, with specifically stated she would not be entitled to any cash refunds in the future, it was with the intention that she would NOT be able to take advantage of such services in the future.That concession was to protect our business. Our business has a unique model, the only program that rewards those who are successful with weight loss a chance to earn the program for free. We also give support in excess of what we charge our customers. The vast vast majority of the work we do is reciprocated through great relationships with our clients. We treat all clients with respect and a massive amount of support.Sadly, our experience with Ms*** was that she looked at our program like an entitlement. She searched for every opportunity to take advantage of what we could offer her, but she insisted that she should never have to pay for any of it.Our final refund to Ms*** was already given. She choose to quit our paid program without the customary days notice period and is NOT entitled to any pro-rated refund. However, if Ms*** has further documentation of a previous cancellation request that would entitle her to a pro-rated refund we can further investigate this request. Our vantage point here is simple. We gave our support and that of our staff authentically. Ms*** has taken advantage of an abundance of our services and gotten life changing results included weeks of training and $in refunds Never before have we been so insulted by a Revdex.com complaint then we are today At some point a business must draw the line and decide when a business relationship is not worth continuing. This is certainly a rare case, but we cannot be further taken advantage of without protecting ourselves

I am rejecting this response because: As I explained there has been no attempt to contact me we are now nearly months latter I have only receive emails about payment and when I initially got I called and asked why when it was canceled and was advised it was in error today was the first time I received a call and it was from a third party nor have I ever received anything by mail

While we have attempted to provide a narrative of the history and facts regarding this consumer, we believe the tone and tenor of this communication needs to be stopped immediately.Further back and forth is simply a facilitation of an argument or a fight.We believe we have provided a great deal of background information as well as done very well by this client The client has provided only slanderous claims towards us, despite providing nothing but an unsigned contract and using the Revdex.com as a ransom tool for additional funds that the complainant is NOT contractually entitled We have plenty of experience working with customers and keeping them satisfied. It is clear there is hostility from the complainant far beyond whatever small amount of $ the consumer thinks they are do. We do not think an additional refund to the consumer would change their behavior towards our staff, our business or anything else Our reputation and client satisfaction are well chronicled We completely reject the rhetoric that this complaint is based on and we do not think an additional $ will change anything in the complaints opinion of us. It is a simple fact of programs contractual terms that the client was not entitled to the previous refund or any further refunds from our program While we have given the complainant a refund in excess of what we were contractually obligated to do, we will give this complaint no further consideration Thank you

Thank you ***. We do have you in our systems as ***. Our records do show a full executed membership agreement with signatures from you in places confirming the terms and conditions of the agreement for the program that you purchased. Our agreement with you is that you may terminate early by paying the applicable early termination fee outlined on your agreement. Since you agreement is still in the early months, we would also be willing to convert you to our No-Term membership option as you would have had that option when signing up. The fee for that program is $more per month with a 1st and a last month payment due at the time of sign up. You can contact me at *** or *** to finalize the details of this early termination or conversion.~*** ***

Due to our privacy policy, we cannot provide details concerning this matter to the Revdex.com. We contacted the consumer directly to resolve

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have made numerous attempts to contact the client. The fully executed membership agreement outlines the terms of cancellation and how to cancel a membership. Our company stands by our agreements and will follow through on the terms that we have agreed to with our clients. As stated before, we have no records of any cancellation attempts on the part of Mrs ***. If she can provide documentations that shows a valid cancellation request per the terms of her agreement than we will be more than happy to use such documentation if any human errors have been made on the part of a Results representative. Our records indiccate that no such attempt was made and that Mrs ***' account is in a default status. We have a payment processor that handles such agreements and defaults and her program will remain in a default status until such time that she is able to bring the account back to good standing and to statifsy the terms of her written agreement. If Mrs *** would like a second copy of her agreement we would be more than happy to supply her with such a copy. Such a request can occur with our billing company ASF Payment solutions or at her original joining location

Mrs *** *** reached out to us following multiple attempts by our company to collect on past due membership duesWe would be more than willing to work with Mrs *** as proven in her own statements when we offered her a complimentary membership for inkind help around the gymOur records
indicate that Mrs *** has a past due status and has not submitted a cancellation form per her agreement terms to start the processIf our records are in error, we would be more than happy to correct the matter and accept any cancellation documentation that Mrs *** has submitted as proof of any previous cancellation submissionsAll of our clients get copies of their agrrements with us whether that agreement is for joining and cancelling programs

I am rejecting this response because the business still refuses to honor a copy of their own contract, even after additional documentation (including emails I received from the business) was provided to support my complaint.The business states that there is hostility from me beyond whatever “small” amount of money I think I am due; however, it is the business that has taken this complaint far beyond the business transaction by using character claims, using my child, and making personal remarks towards my weight struggles and financial situations to defend themselves and their poor business practicesI’ve noticed that every accusation the business has made towards the complaint, my character, and my personal life, in which I addressed with sufficient documentation and explanation, the business continued to respond with a personal attack towards me and my characterThis has been an extremely stressful situation where I dreaded receiving a response from the business only because I knew that the business’ response would yet again be another personal attack towards me, and never once a consideration for a resolution to the complaintThe business expects that providing a refund as requested in this complaint SHOULD change my opinion of their gym; but because it won’t, they continue to refuse a pro-rated refund, or any other resolution to this complaintI’ve attempted to resolve this issue with the business via email prior to submitting a complaint through Revdex.com, and yet, there is still no resolutionThe business continues to state that I received a previous refund which I was NOT ENTITLED to, even though the screenshot of the email I received from the business states that I was entitled to itThis shows that the business refuses to honor any of their own words if it does not benefit them, even if it is in writingAfter several rebuttals and no sense of resolution from the business, I am asking the Revdex.com to close this complaint as the business has yet to offer any resolution even after several different forms of documentation was provided to the businessI appreciate the Revdex.com’s role in this complaint and will seek further assistance regarding this matter as neededPlease close this complaint

Our records indicate that we do not have a client by the name of *** ***. If Ms *** joined under another name, please have her contact me at *** to help resolve her issue. We blanketly refute the charge that our team misrepresented an agreement. A person would
save a considerable amount by joining under our annual term rather than our or No-Term Options. All of our agreements are clearly written and terms clearly expressed in writing so that any verbal confusion is not an issue. Our annual agreement also come with early termination clauses so that one can cancel out early on their program if their situation changes. We would be more than happy to help resolve any contract disputes and help Ms*** resolve her agreement once we can identify her properly

Ms *** signed up for a month membership that started off with an introductory day period at which time she was under our day promise pledge. This pledge was reviewed during the hour or so orientation where we educated our prospective clients on how the program works. Our
promise pledge is a conditional guarantee where abouts our clients may experience everything that we have to offer and that if during their introductory days met their agreement that they are eligible to cancel and receive a refund for the time period. Ms *** agreed to the terms in writting and we also provide her with a copy of her signed agreement a long with a separate addendum card reviewing the promise pledge. Our records indicate that Mr *** did not fulfill the conditions and did not request to cancel her membership at the finishing weigh in for the program. By not submitting the request or satisfying the conditional guarantee, her initial month term that she agreed in writting took effect. We would be more than happy to work with Ms *** on an equitable solution but do stand by our program and our agreement. Included below are Ms ***'s intials to the facts stated above and we are also more than happy to provide Ms *** an additional copy of her agreement. She may obtain one by contacting her home Results location at *** or by contacting our payment processor at ***.Ms *** is currently in a default status per the terms of her fully executed service agreement per our records. If she feels our records are in error she may also contact me at *** to provide any documentations that support her viewpoint and we will of course override any human errors that may have occurred if any in fact exist

We apologize about the experience with our Elk Grove location which seems to be less than perfect since Mrs *** decided to file a complaint with Revdex.com, and post a negative review on ***, rather than deal with the proper channels that our business offers our clients
We would love to work with Mrs*** on a resolution to this matter if given the chance and to serve her health and fitnessWe do dispute, however, that ANY dishonest or predatory practices exist with both our company policies or this transactionMrs *** executed an agreement for a special discounted 20% Off month membershipShe, herself, completed the agreement and signed to the terms of our membershipNo notice was ever given to club management regarding Mrs***’s wish to rescind her program and none of our records show such a request at the club levelIn fact, Mrs *** did utilize the program several times during the start of her membership but subsequently stopped coming to the clubHer membership agreement clearly outlines the terms and conditions and her rollover to a monthly paid program following the month discounted periodMrs *** also executed a cancellation form on 12/4/further confirming her understanding of the membership and the cancellation period/policy Clearly, however, we missed the mark somewhere along the line on conveying the importance of the integrity of our program to Mrs *** and how our management is extremely accessible to deal with membership complaints/issues in a timely and justly mannerA copy of the membership agreement and subsequent cancellation form, which are both signed by the client are available at the club or via US Mail, and were provided to the Mrs *** upon execution of the agreementsShe may request further copies by contacting us at *** We have helped thousands of people in our program. We do it in a fun, supportive and transparent environmentWe also feel very disappointed that a client who received our services would resort to a Revdex.com complaint before even offering us the opportunity to equitably assistPlease understand that we believe we have done right by our former client in this case. We also believe that even in business, relationships are important, and that we have lived up to our just agreements with Mrs ***We will continue to make every effort to coach and improve the communication from our employees to our Fit Family (clients)We regret this scenario where the success of a client did not result in a good, long term relationship, but we are very pleased to know that we helped Mr and Mrs *** during their time with usIf Mrs *** has any records or contacts with the Elk Grove location, that have not been brought to our attention, we will definitely work with her on resolving such issues, promises, or agreements that were made on behalf of our business

I am rejecting this response because:I see no resolve as they are not offering to refund any charges. Yes the contract was signed but I was not given the day cancellation required by the law as my husband signed me upI had asked the lady at the front desk when I initialed the contract but she stated it was too late to cancelTransformation should not be going over a contract with someone who is not the memberThat is unfair business practices when there are so many fine details that they use to lock in the client regarding payment. I attempted to resolve this issue 3-times and spoke with multiple staff in the Elk Grove locationMessages were left for the owner prior to my reviews and my complaint being filedThere was no response by the owner to my multiple requests to speak with himHe needs to follow up with his staff instead of trying to blame the customerTransformations may help some people but there are many complaints by many members who have been taken advantage of them them and the way they do business. I will continue to file complaints until they do what is right and refund my payment