Brian Linderman's Floor Covering

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because:I see no resolve as they are not offering to refund any charges. Yes the contract was signed but I was not given the 5 day cancellation required by the law as my husband signed me up. I had asked the lady at the front desk when I initialed the contract but she stated it was too late to cancel. Transformation should not be going over a contract with someone who is not the member. That is unfair business practices when there are so many fine details that they use to lock in the client regarding payment.  I attempted to resolve this issue 3-4 times and spoke with multiple staff in the Elk Grove location. Messages were left for the owner prior to my reviews and my complaint being filed. There was no response by the owner to my multiple requests to speak with him. He needs to follow up with his staff instead of trying to blame the customer. Transformations may help some people but there are many complaints by many members who have been taken advantage of them them and the way they do business. I will continue to file complaints until they do what is right and refund my payment.

Thank you [redacted].  We do have you in our systems as [redacted].  Our records do show a full executed membership agreement with signatures from you in 3 places confirming the terms and conditions of the agreement for the program that you purchased.  Our agreement with you is that you may terminate early by paying the applicable early termination fee outlined on your agreement.  Since you agreement is still in the early months, we would also be willing to convert you to our No-Term membership option as you would have had that option when signing up.  The fee for that program is $30 more per month with a 1st and a last month payment due at the time of sign up.  You can contact me at [redacted] or [redacted] to finalize the details of this early termination or conversion.~[redacted]

I am rejecting this response because I am appalled at such response from this business making statements trying to attack my character and indirectly labeling me as a "freeloader", rather than focusing solely on the complaint I requested a review for. The business responded and said that their rules specifically states that refunds will only be applied as credit towards memberships, however, in my original complaint, I attached a copy of the 5 Weeks Alumni Challenge contract, which does not state that anywhere on there. I have also attached to this most recent complaint, the rules that was on their online registration for the alumni challenge, which also does not state that anywhere. I believe that when I asked the manager/co-founder, [redacted], about clarification of the contract and asked for him to show me where it was stated in the contract that refunds would only be applied as credit towards membership, he became upset and decided to ban me from their gym. Because he banned me from their gym in front of their staff and another member who was sitting nearby, I was humiliated. I was told that I could remain a member up until my last month of membership fees were paid through, but I “could never go back to Results”. I attempted to go workout once or twice after being told I was going to be banned after a certain date, but felt like I was in such an uncomfortable environment knowing that I was actually unwelcomed and only allowed there because I had already paid them in advance and the business did not want to refund any payments back to me. Also, the next day after being told that I would be banned from Results, [redacted] asked me to sign a 30-Day notice of cancellation form so that my monthly fees would stop being withdrawn from my bank account. A few days later, [redacted] emailed me to tell me that I DID qualify for a refund of my alumni challenge and that I would get a refund of my $297 deposit, but did not mention anything about him banning me a few days prior when I asked about the contract. I then asked for a pro-rated refund of my last month’s membership fees ($147/month) since he was banning me from their gym, which created an unwelcoming and very uncomfortable workout environment for me to go to, but [redacted] stated that I was not entitled to a pro-rated refund even though I explained to him the effects of his decision to ban me just for asking about the contract. I strongly feel that if I was a destructive or rude member, then I would understand why I was banned. However, I was never rude to any other members, challengers, or staff members. I was simply banned because I questioned a false statement that the manager told me initially. Other members received refunds of their deposits, but are still welcomed there. I used to feel that going to the gym was a place where people can unwind and get rid of their stress during their workouts, however, after being told I would be banned and unwelcomed, Results became a place where I felt uncomfortable going to, where I felt stressed and worried about whether or not I would be treated differently because I asked about the contract and a refund that I rightfully earned back and got banned for it instead. I also want to know why the business believes that I received $991 worth of free items and services. I would like to ask the Revdex.com to review the business’ advertisement as it is clearly false advertisement if the business reprimands their customers for earning the “free” items and services from them. I assume that the $991 “FREE” services and items were from the t-shirts and other PROMOTIONAL items that the business gives to ALL customers who signs up for their challenges, not just me. I am also almost positive that the $991 “FREE” services and 16-weeks of “FREE” training included the weeks that I paid the REQUIRED monetary deposit to the gym BEFORE starting a challenge. However, since I met all REQUIREMENTS that the gym stated in THEIR contract for challengers to be eligible for a refund as an “incentive”, that is now being held against me to make it seem like I am a freeloader and “entitled” to their gym. In my defense, these services and promotional items would not have been considered “FREE” (as referred to by the business), if I had never successfully met all requirements of the contract, which gives me a sense that the business would have preferred for me to fail in the challenges so that I didn’t get the program for “FREE”. As you can see, the business did not once mention that it was included in THEIR promotions to give free t-shirts to challengers when they sign up for membership and challenges. The business also did not mention that in order to even be accepted into a challenge, I paid the REQUIRED deposit fees of $297 (twice) and $397 (once) to the gym BEFORE starting their programs and received a refund of the monetary deposits only because I met all requirements that the BUSINESS stated in their contract. In addition, the business did not mention that I was a month-to-month member, paying $147 per month for membership to their business. Month-to-month members pay a higher monthly fee vs. members on a contract because it allows month-to-month members the flexibility to end their membership as needed WITHOUT an early cancellation fee (however, a last month’s deposit is also required for month-to-month members, which is the pro-rated dispute in this complaint). I am in disbelief that the business would make such remarks stating that I “insisted that [I] should never have to pay for any of it (services)”, however, all payments were ALWAYS paid in full to the gym BEFOREHAND, and when I did not complete a challenge successfully, I understood the contract, and abided by it. An example of this is when I participated in a different challenge with Results last summer, which required me to deposit ~$400 to the gym, in which the incentive would be to receive $10 back for every pound lost within 8 weeks. I was not motivated at this time and did not complete that challenge and received $0 money back. I also never asked for any of that money back, but I guess that was overlooked when the business responded saying that I insisted on never having to pay for any of their services. The business also stated that I viewed their program as an entitlement, however, I never asked for nor demanded any free services or merchandise from them. For the services and free promotional items that I did receive, it was a part of the business’s promotion at the time – which, I am having a difficult time understanding why the business would hold that against me, or any other cus[redacted]ers at all if it was their decision to provide that to their customers. As mentioned earlier, every challenge and membership services I received were paid in FULL to the gym beforehand, so I neer took anything from the gym and refused to pay for it. I am truly insulted by the fact that the business response was not only an attack towards my character, but they also stated that my young daughter (six years of age) took advantage of their services. Results does not provide child care services, and does not provide programs for children (not that I am aware of, because my daughter was never enrolled in any of their programs). My daughter has absolutely nothing to do with this particular complaint and business transaction, so I am not sure why she was brought up to begin with. As a mother, I am quite offended and confused about such statement, especially a false one regarding my child. I would never recommend Results to anyone ever again. If the business still believes that I am not entitled to a pro-rated refund of my last months’ membership fees, I ask that Revdex.com review the business’ advertising if their definition of “FREE” becomes something that is held against their members and ask that the business clearly include in their terms and agreements that members have to apply their deposits towards memberships or their business relationship would end for good.