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Brian Luedtke Design Group

615 S Grand Ave, Rothschild, Wisconsin, United States, 54474-1812

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Brian Luedtke Design Group Reviews (%countItem)

On March 19 2020 I took my car in to have the all brakes replaced. I paid $673.87. Shortly after I started hearing a squeaking noise while driving, turning, and braking. I was told that it was probably due to the new brakes and that they needed to be "worn in." I took my car back May 14 and was told that there was a caliber problem that needed to be fixed. I then paid an additional $181.09. As soon as I left the parking lot the vehicle still made the same noise. I instantly took it back and test drove it with a mechanic who couldn't even hear the sound. A second mechanic drove with me and heard it immediately. They proceeded to keep my car 3 extra days trying to find out what was wrong with it. After that time they gave it back stating that they did not know what it was but to drive it for a week and call them to see if it would go away. On May 26 I took it to Fred Mueller Automotive who stated that the rotors were on incorrect and the wheel bearing was loose (same rotors that were replaced with brake job). I was charged another $784.35. They gave me the rotors back the I did take back to West Side who proceeded to say that the rotors were fine, even though they were warped.

Brian Luedtke Design Group Response • Jul 16, 2020

We issued a check for $854.96 on 7/10/20.

Customer Response • Jul 16, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 615 S Grand Ave, Rothschild, Wisconsin, United States, 54474-1812

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