Brian Michael's Jewelers

On February 15th, 2016 I brought you my diamond bracelet that my late husband gave me over 15 years ago. The bracelet was broken and was in 2 pieces. Your employee said no problem that will be an easy fix. About a week later I received a call to notify me that the bracelet could be fixed, said he was going to make some repairs, (never said what he was going to do) and did not give me an estimate over the phone, The next week he called again and said it was done and it was going to be $28 and change, At that moment I said ok but my mind and emotions were consumed with getting to the hospital to see my dying mother who did pass away a few days later. In actuality I really did assume that the repair cost was $28.00 and not $2,800 which I would never have agreed to.When I did go to pick up the bracelet and they brought it out and said $2,800.00 I almost fainted. I could not believe this price. I did not have that type of money nor would I have ever approved such a price in the first place.I left the bracelet and came back to pay and met with you and your employee. You asked me what would make me happy and I said I want you take $800 off of this bill and you agreed quite willingly without hesitation. I am assuming because you know how I was ripped off. This has been bothering me ever since. It was quite embarrassing,Recently I have taken the bracelet to a old family friend, [redacted] who was president of a large jewelry manufacturing company and who recently retired. He analyzed the bracelet and determined that the bracelet that your company appraised at $40,000 (a copy of which is enclosed) actually had a wholesale value of $1,300. He approximately figures that the bracelet had 2.25ct to 2.50 ct of top light brown diamonds with 11 quality. The bracelet is made of 14kt yellow gold.[redacted] who also owned a jewelry repair business said a repair of this sort should not have cost anymore than $200.00.Obviously a bracelet that has a wholesale value of $1,300 and has been repaired for $2800 is a terrible injustice to me and this community.You will note the repair ticket you gave me had no price on it as to what it would cost to fix. (A copy of which is enclosed.Shortly after I picked up the bracelet a diamond fell out. I brought it back to you since your store supposedly reinforced everything and that's when I received the enclosed envelope stating the bracelet's value was $40,000, condition WORN, and a note saying all prongs are very worn. Needs re tipping ASAP, till then no warranty. Are you kidding you charged me all that money and your next repairman said it needed re tipping.I am demanding that you remove the remaining charge left on this repair. If not I will have to other option than to report you to the Revdex.com and sue you for the remainder. I have already paid $500.00 and you made me take a charge out to which I have paid $120.00 already. So all together,I have paid $620.00 which is far too much in the first place,I have advised the credit card company that I.am protesting these charges and intend to sue.Very truly yours, [redacted]