On 12/16/15 Stanley Steemer was contracted by Ms.[redacted] to clean a bedroom, stairs, and hallway. The damaged area is on the tile floor an area we never cleaned. However Ms. [redacted] is one of our loyal customers and has used our services for years, I wanted to help out if...
I could. At this point I had 2 independent contractors go by to fix both declining the job. The problem we are dealing with here is called tenting, this is when the tiles disconnect from the subfloor looking like a tent. Stanley Steemer cleans tile on a daily bases without this happening. Tenting is caused by a couple of things, shrinkage and movement. When the movement of a structure starts to happen the inward pressure on the tile will cause them to pup up. Stanley Steemer did not cause this. So at this point still trying to help although we feel we didn't cause this an insurance claim has been made on behalf of Ms. [redacted].
Stanley Steemer has made attempts to contact Ms. K[redacted] our calls have not been returned. I would like a chance to meet with Ms. K[redacted] to look at the furniture and if I could be of any help. When we clean furniture there is a cleaning solution used along with hot water. We also offer a...
deodorizer that will give them that fresh smell that she is looking for. If given another chance I am sure we provide with the service you were looking for.
On 12/16/15 Stanley Steemer was contracted by Ms.[redacted] to clean a bedroom, stairs, and hallway. The damaged area is on the tile floor an area we never cleaned. However Ms. [redacted] is one of our loyal customers and has used our services for years, I wanted to help out if...
I could. At this point I had 2 independent contractors go by to fix both declining the job. The problem we are dealing with here is called tenting, this is when the tiles disconnect from the subfloor looking like a tent. Stanley Steemer cleans tile on a daily bases without this happening. Tenting is caused by a couple of things, shrinkage and movement. When the movement of a structure starts to happen the inward pressure on the tile will cause them to pup up. Stanley Steemer did not cause this. So at this point still trying to help although we feel we didn't cause this an insurance claim has been made on behalf of Ms. [redacted].
Stanley Steemer has made attempts to contact Ms. K[redacted] our calls have not been returned. I would like a chance to meet with Ms. K[redacted] to look at the furniture and if I could be of any help. When we clean furniture there is a cleaning solution used along with hot water. We also offer a...
deodorizer that will give them that fresh smell that she is looking for. If given another chance I am sure we provide with the service you were looking for.