Brian Scroggins Plumbing

They charge more than double the price of any other plumber for a simple drain clear out. They wanted over $600 for a regular work day, when others asked for around $300 for an emergency, after-hours call. I had to agree to this due to them already charging me for the inspection (which other plumbers in the area do for free) and also due to my usual plumber being out of town. The drain clear out came with a 30 day warranty. In 15 days (a Saturday morning) I was doing laundry and noticed the sewer was backed up again into my basement. Any time I flush a toilet, run a sink, or do laundry all the waste water would flood into my finished basement. When I contacted Brian Scroggins Plumbing, Inc.the person (who answered the phone “Brian’s plumbing”) said she was “the office” when I asked if she was with the company or with a call center said that someone would be out that day to fix it. That afternoon I got a text saying basically sorry but we can’t come out until Monday. I said this was under warranty and couldn’t even use my toilet and they again basically just said “sorry” and something about it only being good for a job they are doing. Also, the receipt for my original clear out stated we probably flushed baby wipes down toilet which I have NEVER done. I have flushable wipes and don’t even flush those down the toilet! Why say you have a warranty if you are not willing to fix what you did wrong and charge so much more than anyone else?!?!

We are converting a garage to a Cottage and hired Brian Scroggins Plumbing as our plumbing contract. We were billed $13,000 with a $10,500 deposit. Here it is almost 4 months later with no completion in sight. They did about 10 hours of work, left the job site a complete mess, and scheduled three times to come back and never showed, never called to reschedule, and have never clean up their mess. I would never recommend them, they are unprofessional, unreliable, and overcharge for their services. They have recommended us the find another plumber but did not offer to return any of our deposit

I contracted this company due to a small leak from a toilet which was blue coming from the tank. The company did not come to the appointment made the first day. I had to call them and remind them I had an appointment. They still did not come that day, and I had to wait until the next day for them to come. This resulted in two days taken off of work for me. The plumber supposedly fixed the problem for $400.00. Two weeks later there was another, very large leak coming from the tank which was clear in color. The leak was equivalent to a water faucet being left on at a low level. It was much worse than the leak I originally had. I had to put a container underneath the leak and empty it every hour or so.
When I called the company on Friday morning they informed me that they would not be able to come until Monday or Tuesday, leaving me with a toilet leaking large amounts of water everywhere for 3 days. I also would have had a disabled mother living with me and no toilet for 3 days. I had to call another plumber who could come that day.
I would like a refund of the money given to this company, as any repairs made on the toilet were faulty and it was left worse than before they came.

I had a recurring sewer backup in my downstairs washroom. Another plumber had originally come out and ‘cleaned’ the line, found nothing, and told me it must just be a fluke. After it happened again I knew there must be a bigger problem and called other area plumbing companies. I reached out on a Thursday afternoon and no one could even come out until the next week! Then I called Brian Scroggins Plumbing. They were there the very next morning! These guys are prompt. The technician Mike was extremely professional, honest, and knowledgeable. He immediately identified the problem and offered an extremely competitive price for the solution. He didn’t try to sell me a bunch of stuff I didn’t need, and he thoroughly explained the issue and how he was going to fix it. He is a very down-to-Earth guy that puts the customer first. Within just a couple of hours, my sewer line was as good as new. These guys are great people doing excellent work. I would highly recommend Brian Scroggins Plumbing (and especially Mike) for all of your plumbing needs!

I had a water leak with water around base upon which furnace/air handler sits and with water around the water heater close to the base; unable to determine whether water was from AC or water heater.
An Internet search for a company able to work with both yielded a local company, which number when called was diverted to ***, whose representative said that they had no providers listed for my zip code and offered to send a list of providers, all of whom advertised as water heater repair companies. I called Mr., informed him of my problem and he said that he could help. He did send an employee to whom I explained my problem and showed him the water around both the base for the furnace/air handler and the water heater, assuming that a person experienced in these areas could determine which was leaking. He determined that it was the water heater, quoted what I thought was a rather high price for the replacement; but to which I agreed, having a already taken a day off from work and needing the work done. I then waited for the water to evaporate, which it did not do; rather continuing to leak. I then called the company who installed the AC/furnace who determined that there was a clog in drain of the AC system. This was managed and solved the problem. I called Mr., explained what had solved the problem when installing a new water heater at high cost had not and asked for an adjustment in that price. He denied that request; hence my complaint.

I contracted *** Scroggins to do a bathroom demolition and remodel. He completed the work he was contracted to do however during the work, *** or one of his employees left a water valve shut off on and it leaked for days resulting in a $700.00 water bill. There are two water shut off valves in our home in the basement one to the main house and one to an old pool / pool house that has since been closed up. We were not aware of the problem until we went outside to check the pool house for other reasons and there was a foot of standing water in the pool house.

We knew that the water line leaked due to the recent inspection (we just purchased the home) but I didnt know the extent of the leak or how many days it ran until we received our water bill.