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Brian Smith Handyman & More

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[redacted], her daughter and Mother arrived 10/29/16 and checked in. That evening they expressed they felt moldwas in the bathroom. Our desk clerk offered to move them into a cabin they would feel more comfortable in. They saidthey wanted to stay due to the sleeping baby.
The next morning upon...

checkout they brought it up again with the desk clerk (Assistant Operational Manager). Theoriginal charge for the night was $108.90 which was charged 10/22/16 one week prior to their stay per Hotel Collect.Upon check out my desk clerk gave them a discount/ refund to their CC ending in [redacted] of $18.90 with is approximatelyan 18% discount which went through 10/30/16. The guest receipt didn't reflect the discount but the guest will see thetransaction on her CC account.
Our staff went into the cabin, he has been a contractor for over 30 years, and determined that there was not mold in thecabin.
I received a phone call from [redacted] regarding her concerns and discussed with her what we had done; that weoffered to move them the night before and had discounted the room and apologized for the inconvenienced. We reallydidn't want this to tarnish their stay in Jackson. [redacted] mentioned taking her infant to the doctor. While talking withher she mentioned how cranky the baby had been and that it had been teething. I sympathized as I have had two kidsgo through teething and it can be miserable. Babies tend to have symptoms of being sick when they are teething.
Very soon after talking with [redacted] her Mother called and was very irate and threatening. The one thing she said thatconcerned me was; "This all goes away if you refund the room". I felt at that point they just wanted a free room andwere looking for a way to accomplish that.
On November 3rd, the Teton Health department arrived and inspected cabin 184 and determined that there was nomold. I have attached the report in this letter.
We offered to move the guest and provided a discount in an attempt to resolve the issue with the guest. I explained tothem, that in my travels, if I felt that a room was not safe for my family I moved.
We offered them a different cabin and they chose to stay. We gave them a discount October 30th to their credit cardwhich they are claiming to the Revdex.com we didn't do. The room was inspected by Teton Health Department and mold wasnot found.
Please let me know if you have further questions on the matter.
Sincerely,Dave

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Address: 2510 Flamingo Dr, Florissant, Wyoming, United States, 63031

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