Brian's Roofing Repairs Ltd

First off, we would like to apologize for the delayed response and would like to thank you for reaching out to us about this situation that one of our customers has had with usAs a well respected business in the Flushing area, we have been praised many times by customers and the shipping companies that we serve, so we would like to address this particular customer’s concernsThe customer is complaining that we are over charging her for sending her itemsThe customer was attempting to ship something that was very large, something that is not like most items we sendAs a result of this, prices are likely to be highThis is for obvious reasonsIf we send a refrigerator to, let’s say, California, it would of course be more expensive than sending a bottle of water to the same locationWe specifically warned the customer about this beforehand and she agreed to itThe customer is also complaining that we were billing her for using abandoned boxes to package her itemsThis is not trueThe boxes that we were using were new, paid with our own moneyWe told the customer that we had to charge her since these boxes were new and again, she agreedAs for the official printed receipt from ***, we do not give any customers a printed receipt from them as we need to write our own receipts so we can keep track of our transactionsHowever, we did indicate the price of each item by putting the associated tracking numbers and their respective price on the receiptIn terms of helping her package her item, we did ask her if she wanted us to help her package her items, but she said that she did not want our help as she did not believe we would do a sufficient jobMoreover, no shipping company would ever assist customers in packaging their items, but we usually do offer the service because we want our customers to have the best experienceHowever, we did cut the box for her because we enjoy going above and beyond, which is one of the many reasons our customers keep coming backNonetheless, the customer did take up the majority of our store space for several hours in packaging her itemsThis hindered our business operations, which we were sort of fine with because we respect all of our customersWe are a well respected company in the eyes of [redacted] and [redacted] (another company that we serve) as well as our many customers, be it Asian, Hispanic, Latino, Caucasian, etcWe have been serving Flushing for well over yearsWe always inform customers about the price beforehandIf they think it is too expensive, they do not send it from our storeMany of our customers know shipping costs and no one has complained before in the pastThere is no reason why we should refund her after she agreed on the price we told her and made us send it outAs soon as her item was delivered, the transaction has been closed because we completed our service for herIt would not be fair for us to refund her since she agreed in the first place, the item has been shipped and delivered, and [redacted] has already charged usWe should not be paying for her to send something with our own money as we are still a businessIf she was unsatisfied with the price, she should have said something befor e the item was sent outWe do apologize for not indicating the amount of tax on the receiptWe normally do and will continue to do so

First off, we would like to apologize for the delayed response and would like to thank you for reaching out to us about this situation that one of our customers has had with usAs a well respected
business in the Flushing area, we have been praised many times by customers and the shipping companies that we serve, so we would like to address this particular customer’s concernsThe customer is complaining that we are over charging her for sending her itemsThe customer was attempting to ship something that was very large, something that is not like most items we sendAs a result of this, prices are likely to be highThis is for obvious reasonsIf we send a refrigerator to, let’s say, California, it would of course be more expensive than sending a bottle of water to the same locationWe specifically warned the customer about this beforehand and she agreed to itThe customer is also complaining that we were billing her for using abandoned boxes to package her itemsThis is not trueThe boxes that we were using were new, paid with our own moneyWe told the customer that we had to charge her since these boxes were new and again, she agreedAs for the official printed receipt from ***, we do not give any customers a printed receipt from them as we need to write our own receipts so we can keep track of our transactionsHowever, we did indicate the price of each item by putting the associated tracking numbers and their respective price on the receiptIn terms of helping her package her item, we did ask her if she wanted us to help her package her items, but she said that she did not want our help as she did not believe we would do a sufficient jobMoreover, no shipping company would ever assist customers in packaging their items, but we usually do offer the service because we want our customers to have the best experienceHowever, we did cut the box for her because we enjoy going above and beyond, which is one of the many reasons our customers keep coming backNonetheless, the customer did take up the majority of our store space for several hours in packaging her itemsThis hindered our business operations, which we were sort of fine with because we respect all of our customersWe are a well respected company in the eyes of *** and *** (another company that we serve) as well as our many customers, be it Asian, Hispanic, Latino, Caucasian, etcWe have been serving Flushing for well over yearsWe always inform customers about the price beforehandIf they think it is too expensive, they do not send it from our storeMany of our customers know shipping costs and no one has complained before in the pastThere is no reason why we should refund her after she agreed on the price we told her and made us send it outAs soon as her item was delivered, the transaction has been closed because we completed our service for herIt would not be fair for us to refund her since she agreed in the first place, the item has been shipped and delivered, and *** has already charged usWe should not be paying for her to send something with our own money as we are still a businessIf she was unsatisfied with the price, she should have said something befor e the item was sent outWe do apologize for not indicating the amount of tax on the receiptWe normally do and will continue to do so

First off, we would like to apologize for the delayed response and would like to thank you for reaching out to us about this situation that one of our customers has had with usAs a well respected business in the Flushing area, we have been praised many times by customers and the shipping companies
that we serve, so we would like to address this particular customer’s concernsThe customer is complaining that we are over charging her for sending her itemsThe customer was attempting to ship something that was very large, something that is not like most items we sendAs a result of this, prices are likely to be highThis is for obvious reasonsIf we send a refrigerator to, let’s say, California, it would of course be more expensive than sending a bottle of water to the same locationWe specifically warned the customer about this beforehand and she agreed to itThe customer is also complaining that we were billing her for using abandoned boxes to package her itemsThis is not trueThe boxes that we were using were new, paid with our own moneyWe told the customer that we had to charge her since these boxes were new and again, she agreedAs for the official printed receipt from ***, we do not give any customers a printed receipt from them as we need to write our own receipts so we can keep track of our transactionsHowever, we did indicate the price of each item by putting the associated tracking numbers and their respective price on the receiptIn terms of helping her package her item, we did ask her if she wanted us to help her package her items, but she said that she did not want our help as she did not believe we would do a sufficient jobMoreover, no shipping company would ever assist customers in packaging their items, but we usually do offer the service because we want our customers to have the best experienceHowever, we did cut the box for her because we enjoy going above and beyond, which is one of the many reasons our customers keep coming backNonetheless, the customer did take up the majority of our store space for several hours in packaging her itemsThis hindered our business operations, which we were sort of fine with because we respect all of our customersWe are a well respected company in the eyes of *** and *** (another company that we serve) as well as our many customers, be it Asian, Hispanic, Latino, Caucasian, etcWe have been serving Flushing for well over yearsWe always inform customers about the price beforehandIf they think it is too expensive, they do not send it from our storeMany of our customers know shipping costs and no one has complained before in the pastThere is no reason why we should refund her after she agreed on the price we told her and made us send it outAs soon as her item was delivered, the transaction has been closed because we completed our service for herIt would not be fair for us to refund her since she agreed in the first place, the item has been shipped and delivered, and *** has already charged usWe should not be paying for her to send something with our own money as we are still a businessIf she was unsatisfied with the price, she should have said something befor e the item was sent outWe do apologize for not indicating the amount of tax on the receiptWe normally do and will continue to do so