[redacted] Mesa, AZ [redacted] July 18, ***’s Tire Pros [redacted] To whom it may concern: I mistrusted ***’s Tire Pros with several oil changes this yearI even had them install tires on my family mini-vanAfter my most recent visit I will never make that mistake againMy car began to emit an intermittent burnt rubber smell from under the hoodI then made an appointment with my Chevy dealer since I am the proud owner of a booger-green SparkJust before my appointment, I noticed oil pooling under my carI felt so lucky that I had a new leak and a warrantied appointment on the same dayClearly, most of my Thurstbusters are half-fullI left my car at the dealer for the day and cycled home on a Bickerton folding bicycleFew bikes will fit in my full-size compact vehicleTom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installedIt was too big for a sealHe said his mechanics could correctly service the vehicle for $bucks or I could drive it to someone who could right their wrongI called [redacted] at ***’s Tire Pro to describe my larger oil filter on my smaller Chevrolet SparkHe also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myselfI told him my oil level was safe and I would drive it to them for a second chance at thisWhen I arrived, [redacted] asked one of his co-workers to check my vehicle outI casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed sealsI appreciated the minutes it took for them to come get my car into the shopIt gave me time to shake out my floor mats and organize my glove boxThat only took a couple minutesThirty minutes later a mechanic showed [redacted] a hand written note [redacted] redundantly asked me the year, make, and model of my carI repeated that info as he typed it into his desktop He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this beforeHe then called a number to research the cryptic computer messageHe told me that size was unavailable and he could not get itI was surprised because I was initially encouraged to pick this item up to do it myselfWith no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and ***’s tire pro could compensate me for the costsHe responded that he was not the ownerOnly [redacted] could do that and [redacted] was not there [redacted] suddenly entered the roomHe only had to hear about two sentences of ***’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in ChandlerAs I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligenceThe crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filterI thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happenedI regretted not spending my morning with my wife and kids and spending it at a car shopAt least I would not need another oil service for a whileA mechanic handed me the keys and I left by saying only good-bye My hand popped the hood and pulled the dipstick to see if my car actually had oilIt didDirty oilThe only possible silver lining to week with a smoky car, days with no car, and hours in a waiting room was to not have to do this againI walked back in with my dipstick and ask [redacted] why he could not at least change the oilThe mechanic interjected that he did not have to change the oil to change the filter [redacted] told me he was not going to cover the oil when the filter was the problem I hadI told him this was a big problemA problem that was more than just and incorrect install of a filterIt was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even findHe clarified that I was accusing him of sabotaging my carI told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two daysThey stand to perform the proper oil change I paid forPerhaps they could attempt an apology from a mechanic, manager, or even an owner He said fine and asked for the keysI headed for the door [redacted] correctly told me that there was nothing he could do to make me happyIt’s too lateI came in for the oil change back in AprilThey could not even get it right on a second tryThe customer service is just as jerry-rigged as the mechanical serviceIt was a slow business day at Tire ProI will encourage it to stay that waySincerely, [redacted] **
I spoke with [redacted] yesterday, he asked me if I could mount tires for him I said yes come downHe and his partner come to my store and were very abusive to my staff that was going to help him [redacted] demanded new tires and that was not what we spoke aboutHe then told another customer not to buy tires here we are thieves.At that point we gave him his keys and asked him to leaveI will not do any more business with ***I gave him back his wheel lock key when he purchased tires and the tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out
To whom it may concern, I had no idea you were upsetI don't know what is wrong with your power steering, that is a completely different issueI will replace your intake manifold for the cost of parts only, no labor will be charged to youI think that is a very fair offer and had we known you were not satisfied I would have made this offer to you face to facePlease call us to schedule a time to complete this repair at your earliest convenience Thank you, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAfter speaking to *** directly he is willing to complete the tire swap and also provide a replacement spline key that went missing from the original tire purchase
Regards,
*** ***
Hello, We did offer to repair the problem that was already temporarily repaired my another facility, per the clientThere was a aftermarket drain plug installed.This is a wear item just like brakesThe car had 115,miles on it thus many oil changes tooI am sorry but it was not our
negligence that cause this to fail, it was useI will mail him a check for $Sorry for any inconvenience
I spoke with *** yesterday, he asked me if I could mount tires for him I said yes come downHe and his partner come to my store and were very abusive to my staff that was going to help him*** demanded new tires and that was not what we spoke aboutHe then told another customer not to buy
tires here we are thieves.At that point we gave him his keys and asked him to leaveI will not do any more business with ***I gave him back his wheel lock key when he purchased tires and the tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out
To whom it may concern,
I had no idea you were upsetI don't know what is wrong with your power steering, that is a completely different issueI will replace your intake manifold for the cost of parts only, no labor will be charged to youI think that is a very fair offer and had we
known you were not satisfied I would have made this offer to you face to facePlease call us to schedule a time to complete this repair at your earliest convenience
Thank you,
***
*** *** ***
*** *** *** **
Mesa, AZ *** *** *** July 18, ***’s Tire Pros *** *** *** *** *** ** *** *** To whom it may concern:
I mistrusted ***’s Tire Pros with several oil changes this yearI even had them install tires on my family mini-vanAfter my most recent visit I will never make that mistake againMy car began to emit an intermittent burnt rubber smell from under the hoodI then made an appointment with my Chevy dealer since I am the proud owner of a booger-green SparkJust before my appointment, I noticed oil pooling under my carI felt so lucky that I had a new leak and a warrantied appointment on the same dayClearly, most of my Thurstbusters are half-fullI left my car at the dealer for the day and cycled home on a Bickerton folding bicycleFew bikes will fit in my full-size compact vehicleTom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installedIt was too big for a sealHe said his mechanics could correctly service the vehicle for $bucks or I could drive it to someone who could right their wrongI called *** at ***’s Tire Pro to describe my larger oil filter on my smaller Chevrolet SparkHe also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myselfI told him my oil level was safe and I would drive it to them for a second chance at thisWhen I arrived, *** asked one of his co-workers to check my vehicle outI casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed sealsI appreciated the minutes it took for them to come get my car into the shopIt gave me time to shake out my floor mats and organize my glove boxThat only took a couple minutesThirty minutes later a mechanic showed *** a hand written note*** redundantly asked me the year, make, and model of my carI repeated that info as he typed it into his desktop He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this beforeHe then called a number to research the cryptic computer messageHe told me that size was unavailable and he could not get itI was surprised because I was initially encouraged to pick this item up to do it myselfWith no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and ***’s tire pro could compensate me for the costsHe responded that he was not the ownerOnly *** could do that and *** was not there*** suddenly entered the roomHe only had to hear about two sentences of ***’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in ChandlerAs I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligenceThe crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filterI thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happenedI regretted not spending my morning with my wife and kids and spending it at a car shopAt least I would not need another oil service for a whileA mechanic handed me the keys and I left by saying only good-bye My hand popped the hood and pulled the dipstick to see if my car actually had oilIt didDirty oilThe only possible silver lining to week with a smoky car, days with no car, and hours in a waiting room was to not have to do this againI walked back in with my dipstick and ask *** why he could not at least change the oilThe mechanic interjected that he did not have to change the oil to change the filter*** told me he was not going to cover the oil when the filter was the problem I hadI told him this was a big problemA problem that was more than just and incorrect install of a filterIt was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even findHe clarified that I was accusing him of sabotaging my carI told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two daysThey stand to perform the proper oil change I paid forPerhaps they could attempt an apology from a mechanic, manager, or even an owner He said fine and asked for the keysI headed for the door*** correctly told me that there was nothing he could do to make me happyIt’s too lateI came in for the oil change back in AprilThey could not even get it right on a second tryThe customer service is just as jerry-rigged as the mechanical serviceIt was a slow business day at Tire ProI will encourage it to stay that waySincerely,
*** *** *** **
[redacted] Mesa, AZ [redacted] July 18, ***’s Tire Pros [redacted] To whom it may concern: I mistrusted ***’s Tire Pros with several oil changes this yearI even had them install tires on my family mini-vanAfter my most recent visit I will never make that mistake againMy car began to emit an intermittent burnt rubber smell from under the hoodI then made an appointment with my Chevy dealer since I am the proud owner of a booger-green SparkJust before my appointment, I noticed oil pooling under my carI felt so lucky that I had a new leak and a warrantied appointment on the same dayClearly, most of my Thurstbusters are half-fullI left my car at the dealer for the day and cycled home on a Bickerton folding bicycleFew bikes will fit in my full-size compact vehicleTom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installedIt was too big for a sealHe said his mechanics could correctly service the vehicle for $bucks or I could drive it to someone who could right their wrongI called [redacted] at ***’s Tire Pro to describe my larger oil filter on my smaller Chevrolet SparkHe also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myselfI told him my oil level was safe and I would drive it to them for a second chance at thisWhen I arrived, [redacted] asked one of his co-workers to check my vehicle outI casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed sealsI appreciated the minutes it took for them to come get my car into the shopIt gave me time to shake out my floor mats and organize my glove boxThat only took a couple minutesThirty minutes later a mechanic showed [redacted] a hand written note [redacted] redundantly asked me the year, make, and model of my carI repeated that info as he typed it into his desktop He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this beforeHe then called a number to research the cryptic computer messageHe told me that size was unavailable and he could not get itI was surprised because I was initially encouraged to pick this item up to do it myselfWith no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and ***’s tire pro could compensate me for the costsHe responded that he was not the ownerOnly [redacted] could do that and [redacted] was not there [redacted] suddenly entered the roomHe only had to hear about two sentences of ***’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in ChandlerAs I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligenceThe crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filterI thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happenedI regretted not spending my morning with my wife and kids and spending it at a car shopAt least I would not need another oil service for a whileA mechanic handed me the keys and I left by saying only good-bye My hand popped the hood and pulled the dipstick to see if my car actually had oilIt didDirty oilThe only possible silver lining to week with a smoky car, days with no car, and hours in a waiting room was to not have to do this againI walked back in with my dipstick and ask [redacted] why he could not at least change the oilThe mechanic interjected that he did not have to change the oil to change the filter [redacted] told me he was not going to cover the oil when the filter was the problem I hadI told him this was a big problemA problem that was more than just and incorrect install of a filterIt was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even findHe clarified that I was accusing him of sabotaging my carI told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two daysThey stand to perform the proper oil change I paid forPerhaps they could attempt an apology from a mechanic, manager, or even an owner He said fine and asked for the keysI headed for the door [redacted] correctly told me that there was nothing he could do to make me happyIt’s too lateI came in for the oil change back in AprilThey could not even get it right on a second tryThe customer service is just as jerry-rigged as the mechanical serviceIt was a slow business day at Tire ProI will encourage it to stay that waySincerely, [redacted] **
I spoke with [redacted] yesterday, he asked me if I could mount tires for him I said yes come downHe and his partner come to my store and were very abusive to my staff that was going to help him [redacted] demanded new tires and that was not what we spoke aboutHe then told another customer not to buy tires here we are thieves.At that point we gave him his keys and asked him to leaveI will not do any more business with ***I gave him back his wheel lock key when he purchased tires and the tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out
To whom it may concern, I had no idea you were upsetI don't know what is wrong with your power steering, that is a completely different issueI will replace your intake manifold for the cost of parts only, no labor will be charged to youI think that is a very fair offer and had we known you were not satisfied I would have made this offer to you face to facePlease call us to schedule a time to complete this repair at your earliest convenience Thank you, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAfter speaking to *** directly he is willing to complete the tire swap and also provide a replacement spline key that went missing from the original tire purchase
Regards,
*** ***
Hello, We did offer to repair the problem that was already temporarily repaired my another facility, per the clientThere was a aftermarket drain plug installed.This is a wear item just like brakesThe car had 115,miles on it thus many oil changes tooI am sorry but it was not our
negligence that cause this to fail, it was useI will mail him a check for $Sorry for any inconvenience
I spoke with *** yesterday, he asked me if I could mount tires for him I said yes come downHe and his partner come to my store and were very abusive to my staff that was going to help him*** demanded new tires and that was not what we spoke aboutHe then told another customer not to buy
tires here we are thieves.At that point we gave him his keys and asked him to leaveI will not do any more business with ***I gave him back his wheel lock key when he purchased tires and the tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out
To whom it may concern,
I had no idea you were upsetI don't know what is wrong with your power steering, that is a completely different issueI will replace your intake manifold for the cost of parts only, no labor will be charged to youI think that is a very fair offer and had we
known you were not satisfied I would have made this offer to you face to facePlease call us to schedule a time to complete this repair at your earliest convenience
Thank you,
***
*** *** ***
*** *** *** **
Mesa, AZ *** *** *** July 18, ***’s Tire Pros *** *** *** *** *** ** *** *** To whom it may concern:
I mistrusted ***’s Tire Pros with several oil changes this yearI even had them install tires on my family mini-vanAfter my most recent visit I will never make that mistake againMy car began to emit an intermittent burnt rubber smell from under the hoodI then made an appointment with my Chevy dealer since I am the proud owner of a booger-green SparkJust before my appointment, I noticed oil pooling under my carI felt so lucky that I had a new leak and a warrantied appointment on the same dayClearly, most of my Thurstbusters are half-fullI left my car at the dealer for the day and cycled home on a Bickerton folding bicycleFew bikes will fit in my full-size compact vehicleTom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installedIt was too big for a sealHe said his mechanics could correctly service the vehicle for $bucks or I could drive it to someone who could right their wrongI called *** at ***’s Tire Pro to describe my larger oil filter on my smaller Chevrolet SparkHe also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myselfI told him my oil level was safe and I would drive it to them for a second chance at thisWhen I arrived, *** asked one of his co-workers to check my vehicle outI casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed sealsI appreciated the minutes it took for them to come get my car into the shopIt gave me time to shake out my floor mats and organize my glove boxThat only took a couple minutesThirty minutes later a mechanic showed *** a hand written note*** redundantly asked me the year, make, and model of my carI repeated that info as he typed it into his desktop He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this beforeHe then called a number to research the cryptic computer messageHe told me that size was unavailable and he could not get itI was surprised because I was initially encouraged to pick this item up to do it myselfWith no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and ***’s tire pro could compensate me for the costsHe responded that he was not the ownerOnly *** could do that and *** was not there*** suddenly entered the roomHe only had to hear about two sentences of ***’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in ChandlerAs I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligenceThe crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filterI thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happenedI regretted not spending my morning with my wife and kids and spending it at a car shopAt least I would not need another oil service for a whileA mechanic handed me the keys and I left by saying only good-bye My hand popped the hood and pulled the dipstick to see if my car actually had oilIt didDirty oilThe only possible silver lining to week with a smoky car, days with no car, and hours in a waiting room was to not have to do this againI walked back in with my dipstick and ask *** why he could not at least change the oilThe mechanic interjected that he did not have to change the oil to change the filter*** told me he was not going to cover the oil when the filter was the problem I hadI told him this was a big problemA problem that was more than just and incorrect install of a filterIt was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even findHe clarified that I was accusing him of sabotaging my carI told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two daysThey stand to perform the proper oil change I paid forPerhaps they could attempt an apology from a mechanic, manager, or even an owner He said fine and asked for the keysI headed for the door*** correctly told me that there was nothing he could do to make me happyIt’s too lateI came in for the oil change back in AprilThey could not even get it right on a second tryThe customer service is just as jerry-rigged as the mechanical serviceIt was a slow business day at Tire ProI will encourage it to stay that waySincerely,
*** *** *** **