Brian's Body Shop

DO NOT EVER TAKE YOUR CAR TO BRIAN'S! I had the absolute worst experience here and my car ended up being damaged worse than when I dropped it off, with them denying any responsibility for the damages. I originally took my car to Brian's to get my bumper fixed after a hit and run accident because it was one of the shops covered by the insurance. One of the employees there took pictures of my car when he did the estimate for replacing the bumper, but he wouldn't let me drop the car off to be fixed until a week later. No inspection or pictures were taken the day I dropped my car off. When the car was finally ready to be picked up two weeks later (he promised me three days), there was a huge dent in the side opposite of where the accident happened that was definitely not there when I dropped it off. When I confronted the man who did the estimate about the dent he said "Oh, well I took pictures and the dent was already there before." When he pulled up the pictures, sure enough there was NO DENT in my car before, yet he still claimed the dent was already there when I dropped the car off. He claimed it must have happened in the week between when he did the estimate and when they took the car in. Their insurance basically strung me along for two weeks and ultimately denied the claim after conveniently "forgetting" to call me to tell me about this. The entire time while trying to deal with this situation the staff at Brian's acted in a completely unprofessional and disrespectful manner that was completely unnecessary and uncalled for. If they would have simply fessed up and taken care of the dent I would have left a perfectly happy customer. Instead, they decided to act like complete [redacted] and leave me to pay out of pocket for the estimated $800-$1500 in damages. Save yourself some trouble and money and take your car to ANOTHER body shop!