Brian's Tire Pros

I spoke with [redacted] yesterday, he asked me if I could mount 2 tires for him I said yes come down. He and his partner come to my store and were very abusive to my staff that was going to help him. [redacted] demanded 2 new tires and that was not what we spoke about. He then told another customer not to buy...

tires here we are thieves.At that point we gave him his keys and asked him to leave. I will not do any more business with [redacted]. I gave him back his wheel lock key when he purchased tires and the 2 tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out.

[redacted]
Mesa, AZ [redacted] July 18, 2014
[redacted]’s Tire Pros [redacted] To whom it may concern:
I mistrusted [redacted]’s Tire Pros with several oil changes this year. I even had them install tires on my family mini-van. After my most recent visit I will never make that mistake again.
My car began to emit an intermittent burnt rubber smell from under the hood. I then made an appointment with my Chevy dealer since I am the proud owner of a booger-green Spark. Just before my appointment, I noticed oil pooling under my car. I felt so lucky that I had a new leak and a warrantied appointment on the same day. Clearly, most of my Thurstbusters are half-full. I left my car at the dealer for the day and cycled home on a Bickerton folding bicycle. Few bikes will fit in my full-size compact vehicle.
Tom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installed. It was too big for a seal. He said his mechanics could correctly service the vehicle for $50 bucks or I could drive it to someone who could right their wrong.
I called [redacted] at [redacted]’s Tire Pro to describe my larger oil filter on my smaller Chevrolet Spark. He also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myself. I told him my oil level was safe and I would drive it to them for a second chance at this.
When I arrived, [redacted] asked one of his co-workers to check my vehicle out. I casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed seals. I appreciated the 15 minutes it took for them to come get my car into the shop. It gave me time to shake out my floor mats and organize my glove box. That only took a couple minutes.
Thirty minutes later a mechanic showed [redacted] a hand written note. [redacted] redundantly asked me the year, make, and model of my car. I repeated that info as he typed it into his desktop. He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this before. He then called a number to research the cryptic computer message. He told me that size was unavailable and he could not get it. I was surprised because I was initially encouraged to pick this item up to do it myself. With no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and [redacted]’s tire pro could compensate me for the costs. He responded that he was not the owner. Only [redacted] could do that and [redacted] was not there.
[redacted] suddenly entered the room. He only had to hear about two sentences of [redacted]’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in Chandler.
As I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligence. The crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filter. I thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happened. I regretted not spending my morning with my wife and kids and spending it at a car shop. At least I would not need another oil service for a while.
A mechanic handed me the keys and I left by saying only good-bye. My hand popped the hood and pulled the dipstick to see if my car actually had oil. It did. Dirty oil. The only possible silver lining to week with a smoky car, 2 days with no car, and 2 hours in a waiting room was to not have to do this again.
I walked back in with my dipstick and ask [redacted] why he could not at least change the oil. The mechanic interjected that he did not have to change the oil to change the filter. [redacted] told me he was not going to cover the oil when the filter was the problem I had. I told him this was a big problem. A problem that was more than just and incorrect install of a filter. It was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even find. He clarified that I was accusing him of sabotaging my car. I told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two days. They stand to perform the proper oil change I paid for. Perhaps they could attempt an apology from a mechanic, manager, or even an owner. He said fine and asked for the keys. I headed for the door. [redacted] correctly told me that there was nothing he could do to make me happy.
It’s too late. I came in for the oil change back in April. They could not even get it right on a second try. The customer service is just as jerry-rigged as the mechanical service. It was a slow business day at Tire Pro. I will encourage it to stay that way.
Sincerely,
[redacted]

To whom it may concern,
 I had no idea you were upset. I don't know what is wrong with your power steering, that is a completely different issue. I will replace your intake manifold for the cost of parts only, no labor will be charged to you. I think that is a very fair offer and had we...

known you were not satisfied I would have made this offer to you face to face. Please call us to schedule a time to complete this repair at your earliest convenience.
Thank you,
[redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. After speaking to [redacted] directly he is willing to complete the tire swap and also provide a replacement spline key that went missing from the original tire purchase.

Regards,

Mesa, AZ [redacted] July 18, 2014
[redacted]’s Tire Pros [redacted] To whom it may concern:
I mistrusted [redacted]’s Tire Pros with several oil changes this year. I even had them install tires on my family mini-van. After my most recent visit I will never make that mistake again.
My car began to emit an intermittent burnt rubber smell from under the hood. I then made an appointment with my Chevy dealer since I am the proud owner of a booger-green Spark. Just before my appointment, I noticed oil pooling under my car. I felt so lucky that I had a new leak and a warrantied appointment on the same day. Clearly, most of my Thurstbusters are half-full. I left my car at the dealer for the day and cycled home on a Bickerton folding bicycle. Few bikes will fit in my full-size compact vehicle.
Tom, from Lane 7, called me back to tell me the cause of the smell and the leak was in his words, “Interesting.” The wrong size oil filter had been installed. It was too big for a seal. He said his mechanics could correctly service the vehicle for $50 bucks or I could drive it to someone who could right their wrong.
I called [redacted] at [redacted]’s Tire Pro to describe my larger oil filter on my smaller Chevrolet Spark. He also responded with the same mechanical assessment word, “Interesting.” Then he told me he had a filter I could come pick up and install myself. I told him my oil level was safe and I would drive it to them for a second chance at this.
When I arrived, [redacted] asked one of his co-workers to check my vehicle out. I casually made chit-chat as to how this mistake could occur when a mechanic would removing the correct size and at almost the same moment be putting on a larger one with different lubed seals. I appreciated the 15 minutes it took for them to come get my car into the shop. It gave me time to shake out my floor mats and organize my glove box. That only took a couple minutes.
Thirty minutes later a mechanic showed [redacted] a hand written note. [redacted] redundantly asked me the year, make, and model of my car. I repeated that info as he typed it into his desktop. He stared at the pixels and then waved down two dumbfounded co-workers to ask if they had ever seen this before. He then called a number to research the cryptic computer message. He told me that size was unavailable and he could not get it. I was surprised because I was initially encouraged to pick this item up to do it myself. With no solutions forth coming, I asked if I could just go back to the dealer for a proper maintenance and [redacted]’s tire pro could compensate me for the costs. He responded that he was not the owner. Only [redacted] could do that and [redacted] was not there.
[redacted] suddenly entered the room. He only had to hear about two sentences of [redacted]’s recitation of the problem when he tossed a set of keys to a worker and told him to go pick up the filter at a dealer in Chandler.
As I waited another hour, I reflected on how probable it was that wrong filter installment was more than just negligence. The crew had probably encountered the same, “interesting,” computer message before and crammed on Aveo filter. I thought about a family trip to Flag I had just taken in that car so my kids could try out camping and what could have happened. I regretted not spending my morning with my wife and kids and spending it at a car shop. At least I would not need another oil service for a while.
A mechanic handed me the keys and I left by saying only good-bye. My hand popped the hood and pulled the dipstick to see if my car actually had oil. It did. Dirty oil. The only possible silver lining to week with a smoky car, 2 days with no car, and 2 hours in a waiting room was to not have to do this again.
I walked back in with my dipstick and ask [redacted] why he could not at least change the oil. The mechanic interjected that he did not have to change the oil to change the filter. [redacted] told me he was not going to cover the oil when the filter was the problem I had. I told him this was a big problem. A problem that was more than just and incorrect install of a filter. It was at least negligence if not purposefully jerry-rigged installation for which he wanted me to come just pick up the right part they never had and could not even find. He clarified that I was accusing him of sabotaging my car. I told him they sent me away in a vehicle that was looking to strand us, smoke, and wasted my time for the last two days. They stand to perform the proper oil change I paid for. Perhaps they could attempt an apology from a mechanic, manager, or even an owner. He said fine and asked for the keys. I headed for the door. [redacted] correctly told me that there was nothing he could do to make me happy.
It’s too late. I came in for the oil change back in April. They could not even get it right on a second try. The customer service is just as jerry-rigged as the mechanical service. It was a slow business day at Tire Pro. I will encourage it to stay that way.
Sincerely,

To whom it may concern,

 I had no idea you were upset. I don't know what is wrong with your power steering, that is a completely different issue. I will replace your intake manifold for the cost of parts only, no labor will be charged to you. I think that is a very fair offer and had we...

known you were not satisfied I would have made this offer to you face to face. Please call us to schedule a time to complete this repair at your earliest convenience.

Thank you,

I spoke with [redacted] yesterday, he asked me if I could mount 2 tires for him I said yes come down. He and his partner come to my store and were very abusive to my staff that was going to help him. [redacted] demanded 2 new tires and that was not what we spoke about. He then told another customer not to buy...

tires here we are thieves.At that point we gave him his keys and asked him to leave. I will not do any more business with [redacted]. I gave him back his wheel lock key when he purchased tires and the 2 tires he says are bad are from spinning the excessively, the proof of that is the fact that the rear tires are like new and the fronts are completely worn out.

Hello, We did offer to repair the problem that was already temporarily repaired my another facility, per the client. There was a aftermarket drain plug installed.This is a wear item just like brakes. The car had 115,000 miles on it thus many oil changes too. I am sorry but it was not our...

negligence that cause this to fail, it was normal use. I will mail him a check for $8.59. Sorry for any inconvenience.