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Briar Patch Smokeshop

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Reviews Briar Patch Smokeshop

Briar Patch Smokeshop Reviews (1)

Review: did not get payment conformation on any payments made. or receipt's or any terms and conditions as requested

I paid 330 dollars on a lay away, and for health and financial issues and could not continue. None of the sales rep [redacted], gave me the runaround and was misleading.I I told him several times I had a record of my payments, and I asked for receipt's several times, but never received any. I paid via MasterCard. I am disabled and thy put me through undo stress. furthermore he said he would call me when they discussed the matter, on my refund. but never called and I did not receive any info on layaway cancelation terms. They just did what was best for them and never contacted me or sent me anything I requested. I did finally get a refund but I fell I was misled, as they took a much larger percentage than I was led to believe, they never explained anything to me or provided me with anything again, as I requested. I was led to believe they were taking 20% of what I paid witch by the way no one could confirm but me and they were not willing to listen. They actually took 20% of price of product. They were not up front on anything, I explain my situation with my health, and why I had to cancel the lay away. and asked for a little cooperation but to no avail. I feel like I did not matter and was misled because they never explained how much they were going to take, I thought they were going to take . my first payment was made 4 5 2013 for 200.99 my second was made 5 02 2013, third 06 07 2013, 4th 07 02 2013 with MasterCard. I could not even get them to send me an email, I've never done business this way I thought we live in a world with payment conformation but instead had to fight for the smallest answer. In closing I want to thank whomever it may concern for giving me the opportunity to file this complaint. Sincerely [redacted] Desired Settlement: I feel I should get a full refund for the way I was treated. Or at the very least 20% percent of what I paid as I was led to believe I paid 330 on an item that was 660 and they deceitfully took 20% of the item. I was in constant worry and could never get a straight answer.

Business

Response:

Business' Initial Response

The Customer placed a Joura pipe on layaway on April 5, 2013. The total purchase including shipping was $669.95. We have a 30% down payment requirement to place merchandise on layaway. Customer put $200.95 as a down payment on his purchase. The remaining balance due was $468.96. At that time Customer was advised of the terms of our layaway policy verbally. Our associate offered to send a receipt to Customer which contains the terms on the layaway. He declined having us send him any receipts.

LAYAWAY POLICY (as printed on receipt)

"The minimum down payment on layaway merchandise is 30 percent of the total price including sales tax. You agree to make payments at least on a monthly basis and pay off the merchandise within one year. If you cancel the layaway, we will restock the merchandise and charge a restocking fee equal to 20 percent of the total price including tax. The balance will be refunded to you. If you do not make a payment for 90 days we will assume your layaway has been abandoned. The layaway will be voided without refund."

Customer made a $50 payment on May 2, a $50 payment on June 7, and a $30 payment on July 2, for a total of $130. On July 15, Customer called to cancel his layaway and apologized for having to cancel. He spoke with a sales associate, who again advised him of the restocking fee. The sales associate also informed Customer he was unfamiliar with issuing refunds and explained the person in charge of issuing refunds was out of town and would return on July 18th at which time the layaway would be cancelled and his refund issued.

Customer called repeatedly on a daily basis to inquire about his refund. Various sales associates explained the layaway policy and refund policy on multiple occasions to him, as well as explaining to him the person issuing refunds would return on the 18th. He became verbally abusive and caustic. He began calling every 10 minutes for several hours.

Customer received his refund of $198.99 on July 19, 2013. This represents his $330.95 payments, less the 20% restocking fee of $133.99. His actual refund should have been $196.96; we made an error in his favor.

We have acted in good faith, in accordance with our policies. Customer was informed of these policies on numerous occasions.

We consider this matter closed.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

No one ever explained the lay away policy to me, As a matter of fact. Nor did they ever offer to send me Any receipt's Of witch I repeatedly requested I did elect to do the lay away offline. So I didn't see or was told about any Info regarding their lay away terms. And again never received any as requested. I was very concerned at the lack of cooperation so I did call several times, but still did not get any receipt's or any information I requested. In today's world not being able to get a receipt or an email confirmation was very troubling to me I would under NO circumstances do business with briar patch. And especially advise anyone not to go through the lay away process with them. as no one seems to know anything but the owner, And no one seems to be able to authorize information or issue a receipt . I expected this outcome from them as I never received any receipt. But I want to thank the better business burro to at least be able to file this complaint.Sincerly [redacted]

Business' Final Response

Troubling as it is, sometimes customers lie. The full details of our layaway policies were fully explained to Customer numerous times, including prior to the original purchase. Customer was offered receipts for his original purchase and the payments taken on the layaway. He declined. We will still happily provide copies of the receipts, if requested.

There are three people that could have handled the refund to Customer. As it happened all three were attending a convention the day Customer requested the refund. Upon our return from the convention Customer's refund request received immediate attention and was processed the next day. Under normal circumstances Customer would have received his refund within one business day. He received his refund in four days.

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Description: Cigar & Cigarette & Tobacco Dealers - Retail, Cigars and Cigar Accessories, Pipes & Smokers Articles

Address: 2529 Fair Oaks Blvd, Sacramento, California, United States, 95825-7690

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