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City Select Auto Sales incorrectly reported [redacted] ’s length of term to the credit bureaus On June 30th, 2016, [redacted] did an E-Oscar correction to fix the three credit bureaus When City Select Auto Sales reported again on the first of July and the first of August, the data reported incorrectly again City Select Auto Sales figured out the problem was on our side in the coding of the data we furnish We have since fixed the reporting problem and resubmitted an E-Oscar correction to fix [redacted] ’s credit again [redacted] spoke with [redacted] on August 10th, and explained the issue [redacted] accepted this response and [redacted] asked him to check again in September to double check the problem has been fixed

This customer purchased a Chrysler Town & Country on November 18th, The vehicle came with a year 50/warranty on the Motor, Transmission, and Rear onlySigned copies of the purchase agreement and buyer’s guide are available for reviewAt the time of sale there were no repairs promised to be fixed on the vehicleA signed document stating this is available for reviewOn February 9th, the customer called City Select Auto Sales stating that the vehicle would not start and needed a repair to the alternatorAt this time the customer’s account was weeks delinquentCity Select Auto Sales offered to tow the vehicle and repair the alternator for free, but the customer must pay the account up to date.The customer did not set up for City Select Auto Sales to tow the vehicle at this timeAfter repeated attempts to contact this customer we reached them on March 9th, The customer requested to have the vehicle towed as a voluntary repossessionNo payments had been made since December 30th and on that date the account was months delinquent.We have started the repossession process on this vehicle, however our offer to the customer remainsWe will repair the alternator for the customer for free, but they must pay the account up to date to recover the vehicle

This customer purchased a vehicle from City Select Auto Sales on June 25, A copy of the purchase agreement can be made available for reviewThe vehicle came with a year 50/warranty on the motor rear and transmissionA signed copy of the buyer's guide is available for review. City
Select Auto Sales has agreed to pay its half of the repair billAnd we have resolved this issue with the customer by agreeing to loan the customer a portion of their half of the repair

Our customer purchased their vehicle on November 23rd, City Select Auto Sales promised to fix the illuminated check engine lightThe only code showing at that time was ***We offered to fix the vehicle immediately after delivery, but the customer said she lived one hour away and could not
afford the time without the vehicle We contacted the customer again to fix the vehicle on February 18th, 2014, and again she would not leave the vehicle off for repairs. It is of importance to note, that the vehicle passed ** state Inspection on June 20th, If the check engine light was on, the vehicle would not pass inspection, meaning that the check engine light had to be off on June 20th, 2014. On October 24th 2014, the vehicle was repossessed for delinquent paymentsThe customer requested that we make the repairs while the vehicle was impounded due to the repossessionOur company policy is to not touch in anyway a repossessed customer's vehicle due to the legal implications from having it in our possession during the repossession processIt is our experience that customer's will seize any opportunity to cloud our company's rights during the repossession process. After we received the Revdex.com complaint, we contacted the customer again on June 3rd, We again offered to make the repairs that were promised at deliveryAgain, we were told that the customer cannot afford to drop off the vehicle and be without it for one day while we make the repairsOur offer to make the repairs to fix check engine light for code *** is still available

This customer purchased a vehicle from City Select AutoSales on December 30th A contract was signed stating that thecustomer would make payments of $every two weeks starting on January 11thThat contract is available for review On July 28th the vehicle was repossessed
forfailure to make paymentsAt the time the installment payments were fourpayments behind, a total of $City Select Auto Sales had called thecustomer times in attempts to reach an agreement on bringing the account upto dateOn July 28th City Select Auto Sales paid a repossessor$to pick up the vehicleThis bill is available for review. City Select Auto Sales had repossessed this vehicle oncebefore on February 4th for failure to make timely paymentsItis company policy that if a vehicle is repossessed more than once the customermust pay off the accountIn this case the customer had paid a large portion ofthe balance yet could not pay off the accountWe then offered the customer theoption to pay the vehicle up to date, pay the fee paid to the repossessor, andthen pay the next month’s payments in advanceThis ensured that the customerdid not become delinquent again in the next daysThis total amounted to$ There were no other charges applied to this account otherthan the fee paid to the repossessorThere was no security depositOn July 28th2015, the customer picked up the vehicle and currently has it in herpossession

Complaint: ***
I am rejecting this response because:Yes, all of the above was done for me with appreciationThe auto is terrible and unsafe to driveMy reason for purchasing it was because I often drive far awayI'm afraid for my safety as well as the passengers that I will be drivingI really would like to part from this as I see it being dangerI would like to stick to what I already stated the return of the truck to dealer with a return of dollars and no issues with my creditIts a unsafe vehicle
Regards,
Alvin Murray

This customer purchased a 2007 Chrysler Town & Country on November 18th, 2016. The vehicle came with a 1 year 50/50 warranty on the Motor, Transmission, and Rear only. Signed copies of the purchase agreement and buyer’s guide are available for review. At the time of sale there were no repairs...

promised to be fixed on the vehicle. A signed document stating this is available for review. On February 9th, 2017 the customer called City Select Auto Sales stating that the vehicle would not start and needed a repair to the alternator. At this time the customer’s account was 6 weeks delinquent. City Select Auto Sales offered to tow the vehicle and repair the alternator for free, but the customer must pay the account up to date.The customer did not set up for City Select Auto Sales to tow the vehicle at this time. After repeated attempts to contact this customer we reached them on March 9th, 2017. The customer requested to have the vehicle towed as a voluntary repossession. No payments had been made since December 30th 2016 and on that date the account was 3 months delinquent.We have started the repossession process on this vehicle, however our offer to the customer remains. We will repair the alternator for the customer for free, but they must pay the account up to date to recover the vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, I will be following up to make sure that this change has been made in Sept.
Regards,
[redacted]

The customer purchased a vehicle from City Select Auto Sales on12/17/2015. The vehicle came with a 1 year warranty on the motor, rear,and transmission only. A copy of the warranty signed by the customer isavailable for review.On 03/16/2016 the vehicle needed a repair to the fuel pump...

totaling$481.60. A fuel pump is not covered by the warranty because it is not the motor, rear, or transmission. We did make the repair for the customer and because the customer could not afford the full bill, we lent the customer the more than half of the balance. Sixty days later the customer came back and paid the balance.On 06/02/2016 the customers vehicle needed a $200 repair to the fuse box. A fuse box is not covered by the warranty because it is not the motor, rear, or transmission.  In addition, the customer's account was delinquent one month plus a portion of another month.We attempted many solutions to solve the repair and the delinquency. The customer had to bring his account current. We offered to pay half of the $200 repair bill. We offered to loan him his portion of the $200 repair bill. We offered to do both at the same time. The bottom line is the customer wanted to recover his vehicle without paying his delinquency.All of our offers still stand. The customer must pay the delinquentpayments in order to recover the vehicle.Thank you,[redacted]City Select Auto Sales

City Select Auto Sales incorrectly reported [redacted]’s length of term to the credit bureaus.  On June 30th, 2016, [redacted] did an E-Oscar correction to fix the three credit bureaus.  When City Select Auto Sales reported again on the first of July and the first of August, the...

data reported incorrectly again.  City Select Auto Sales figured out the problem was on our side in the coding of the data we furnish.  We have since fixed the reporting problem and resubmitted an E-Oscar correction to fix [redacted]’s credit again.  [redacted] spoke with [redacted] on August 10th, 2016 and explained the issue.  [redacted] accepted this response and [redacted] asked him to check again in September to double check the problem has been fixed.

Complaint: [redacted]
I am rejecting this response because:
I never refused to make a payment, and had no intentions of retrieving the vehicle without a full payment being made.My payment was canceled by the sales manager Anthony, An attempt to make a payment of $400 was made the night of Monday June 6th. The remaining balance of $160 was offered in cash at the time that the release of the vehicle was refused.Tough I appreciate the efforts of the owners son [redacted] please understand all of the fact from all sides and not just those of your staff 
I have purchased cars from this company as well other companies before, I am also an automotive sales person, and I have never heard of a company who refuses payment, or proof that cash is the only acceptable form of payment.My feeling towards the car and the company still stand I would have no issue with returning the vehicle in exchange for $1500 which is by far less than what I have invested, or what its worth for that matter, and derogatory [redacted] on my credit. 
Regards,
[redacted]

To whom it may concern:The customer picked up his vehicle on June 8th 2016 after paying his account current. Additionally, City Select Auto Sales paid half of his repair bill even though it was not a warrantied item, and still loaned the customer his entire cost for 30 days. We consider this matter closed as the customer currently is driving his vehicle and accepted the terms and signed the paperwork. The paperwork is available for review.