Briarcrest Gardens

This company asks for a application fee and holding deposit for one of their rental properties (which is standard, not the problem)They state that it takes between hours and days for an application to be approved, or the hold deposit will be refundedThe rental agent was helpful and quick to respond, until the business days passedWe needed to move, so we decided to go to another property, which had the same process (but we were approved, given our address and welcome letter within a day)I emailed the agent, and have yet to know anything about this $being held for an apartment we are obviously not moving intoIn short - we paid fees and a deposit for a rental that was never going to be leased, if it was even availableUltimately, I'm glad we didn't end up here, because if this is how prospective tenants are treated, the living and property conditions can't be too greatPlease don't waste the money to even apply here, there are so many other great places in the area

This company asks for a application fee and holding deposit for one of their rental properties (which is standard, not the problem). They state that it takes between 48 hours and 3 days for an application to be approved, or the hold deposit will be refunded. The rental agent was helpful and quick to respond, until the 3 business days passed. We needed to move, so we decided to go to another property, which had the same process (but we were approved, given our address and welcome letter within a day). I emailed the agent, and have yet to know anything about this $200 being held for an apartment we are obviously not moving into. In short - we paid fees and a deposit for a rental that was never going to be leased, if it was even available.
Ultimately, I'm glad we didn't end up here, because if this is how prospective tenants are treated, the living and property conditions can't be too great. Please don't waste the money to even apply here, there are so many other great places in the area.

To Whom It May Concern:Below is the response for Briarcrest Gardens in relation to the Revdex.com complaint made on 12/6/2016, case ID [redacted].On December 5, 2016 at approximately 3:50pm, the Briarcrest Gardens office received a call from a resident (not the resident involved in this complaint) that the...

elevator in Hallmark House was not working. The maintenance supervisor was in my office when we received the phone call and he immediately went the building to see what was going on. Upon his arrival, it was determined that the elevator in question had to be reset because someone had pushed the Door Open button and it was stopped on an upper floor. He reset the elevator and it immediately began working again, the resident from this complaint was in the lobby and she told him that she was not comfortable riding the elevator alone since it had just been not working, so he escorted the resident to her home and then came back to the office to let me know what had happened, He returned to the office at approximately 4:05pm. While the maintenance supervisor was filling Ine in on what happened, the resident called the office. She was not happy and immediately told me that she was calling the Revdex.com and her senator because our elevators are always breaking and we always have a dumb reason as to why. She stated she had been in the lobby for 15 minutes because she was unable to climb the stairs back to her home. I tried to explain to her that we believe someone had hit the door open button and it froze but that we were having the elevator company come out to look at it and I apologized that she was unable to get back to her home but we responded as soon as we were I made aware of the problem and fixed it, At that time the resident told me it was another problem and to stop blaming her for our incompetence, she said it was mother responsibility to let us know that the elevator wasn't working and that we should already know this. I again tried to explain that if no one lets me know that there is a problem, then unfortunately I may not be able to fix it in a timely manner; her response again was that this is another problem, she told me to stop giving her excuses and trying to blame her, She then told me that she would be paying her January rent minus 1 days rent due to this issue and when I said she could not do this (as the issue was fixed within 15 minutes of it being reported to the office), she laughed at me and asked me when did I become so smart that I could demand anything or do anything besides make up stupid excuses; I ended the call at that time. Multiple times during our phone call I had asked the resident to stop talking down to me and if she did not, that I would end the call and after that comment, I informed her the call was over and she could call me back with any questions that she may have. All of our elevators are inspected by PA's Department of Labor and Industry twice a year-in February and July - and we have passed all inspections in 2016.In regards to the complaint about her tub issue, we are actively trying to fix her issues in a manner that will both fix the problem and will make the resident happy. On November 9, 2016 the resident called the office because she said her tub bottom is peeling. Upon inspection there is a chip in the paint near the drain so an appointment was made with an outside contractor to resurface her bathtub on November 15". The resident was informed of this and was in agreement but on the morning of the 15thh she called the office and told me that she was not going to allow us to resurface her tub because the chemicals would saturate all of her belongings and she was not going to be suffocated by this. It was explained to her by the maintenance supervisor, the contractor, and myself that although she could not be in the home while the work was being done, in fact we had asked her to plan on being out of her home for 4 hours, that resurfacing the tub was not dangerous and it would not harm her but she was adamant that we were not allowed to do this and I agreed to try to find another solution to fixing the chipped peeling paint, I did ask the resident if she had any ideas on how she wanted to fix this but she did not and Stated it was another job to find a solution to our problem. I asked the resident to please give me 2 weeks to research other options in order to find another solution as I was leaving for vacation on the 17th and would not return until November 29th and she agreed that I would be intouch the week I returned. We tried to reach her multiple times in regards to Sanding down the chip and using an epoxy paint to smooth over the area but finally on the afternoon of Tuesday, December 13th, she declined our treatment idea and informed the maintenance technician that she wants the entire tub replaced not repaired.If you have any questions, please contact me via email, [redacted] or phone at ###-###-####, Thank you for your time in this matter,Melissa N[redacted]Property Manager Briarcrest Gardens