Briargate on Main

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ The last work order placed in our system for this complaint was Noovember 12thThe resident hasn't placed any other work orders in our system since then except for a garage door issue on May 19thWe will contact the resident and have their issues addressed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company and staff are completely dishonestI personally went into the office many times and requested that the washer get fixed immediately after we moved inWe moved in May and from June to October I asked when were they going to fix itI even asked if I could just use my own appliances but they said that it was not allowedIt is true that in November they finally came and looked at the washerHowever, it was about two weeks after an added request was madeThat request also included a request to fix a mold patch that formed on our bedroom ceilingThe washer flooded the laundry room, the hallway, part of the bedroom and when I called I told them I was not cleaning this mess up againI also informed them that my husband and son were not home to help, and I could not keep on doing this with my medical issuesI also let them know it was bad enough that it would probably ruin the wall and cabinetsSo, they sent someone by to look, then called a company to clean it upHowever, they still did not take care of the moldThe washer flooded again in DecemberRequests were made in the office to fix it along with the mold in December, January, and MarchThe only reason they may not have a record for these request is because their staff in the office chose to ignore usThen, when I think back on what happened, in March, [redacted] the maintenance man informed my husband when he was going to come and fix both problemsI was home all day and he never showed upSo, if the office did not have a request, why did we get a call from maintenance? In an attempt to clean the mold stain ourselves, we discovered a hole in the moldy areaIt was still there when we moved outAs far as the garage door, our lease was over on the 27th of MayAlthough we explained the urgency in fixing the garage because my husband had many expensive work tools in it, we were once again ignoredWhen we left on the 27th, the garage door motor was still broken Final Business Response / [redacted] (4000, 9, 2015/06/02) */ I am sorry that MsRomero did not have her issues resolved in her unitWe do ask for all work orders to be in writing so that we have a way of tracking them for this situationAs far as the written record we did repair the itemsI as the superviser of the property never had a discussion with MsRomero although I would have been happy to have gotten these items taken care of if they had been brought to my attentionI truly apologize if they were not taken care of during her time of residency at the property

I have lived in this apartment for 2and a half years On September 21,I received an invoice stating that I owe a chargeThe invoice had no explanation of what the charge was for After I contacted management asking what it was for, they sent an email stating it was for prorated rentI told them that if I was issued a new invoice explaining clearly what the fee was for and that they remove the statement on the invoice “ monthly charge” I would consider paying it although I wasn’t billed last year and felt I did not owe it They refuse to answer my emails or revise the invoice and today, they sent me the same invoice saying I now owe This invoice is not even days old I will not pay an invoice that doesn’t clearly state what it’s forI’m told it’s a one time feeWhy then does the invoice state, monthly fee? This manager, ***, is very difficult to work with and arbitrarily holds residents hostage because she feels we have no recourse but to abide by her

Please for the sake of your sanity never live in this apartment complex The list I have is a mile long and I will start with my most recent complaint as of todaySince moving out last month after having endured living there during my one year lease, I received a collections notice in the mailI was never late on my rent or utilities payments (the shared utilities bill averaging $per month is never communicated prior to signing the lease)I left a message (one of many) that was never returnedI was able to find the corporate office residential phone number, after calling I was told by the corporate representative that she couldn’t do anything and was told “to call and take it up with the apartment office”When I called again I was told by Devin that it has only been hours and he hasn’t gotten to my file, along with giving me attitude when I proceeded to ask questions about what is going onA customer/tenant should be treated respectfully and this isn’t the caseI was the

I have lived in this apartment for 2and a half years
On September 21,I received an invoice stating that I owe a chargeThe invoice had no explanation of what the charge was for
After I contacted management asking what it was for, they sent an email stating it was for prorated rentI told them that if I was issued a new invoice explaining clearly what the fee was for and that they remove the statement on the invoice “ monthly charge” I would consider paying it although I wasn’t billed last year and felt I did not owe it
They refuse to answer my emails or revise the invoice and today, they sent me the same invoice saying I now owe This invoice is not even days old
I will not pay an invoice that doesn’t clearly state what it’s forI’m told it’s a one time feeWhy then does the invoice state, monthly fee?
This manager, ***, is very difficult to work with and arbitrarily holds residents hostage because she feels we have no recourse but to abide by her

Received collections notice from company hired by Briargate on Main ApartmentsWe completed our lease and turned in our keys on July 7th leaving our forwarding addressWe did not receive any kind of bill or written notice that any monies were due to Briargate regarding our move-out, yet we were turned into collectionsThe collections notice was sent to our previous addressWe have contacted the assistant manager at Briargate asking what the charges are for/an itemized bill, but we have not received any communication backWe need to know what the charges are for so that we may pay them, minus any collections feesWe need an explanation as to why we (like others on Revdex.com.org) were referred to collections with no notice despite exemplary rent payment history

We moved in on May 6th We filled out the pre-move in condition of the apartment and turned it in to the office staffAmong the issues with the apartment were two sharp edges on the bottom of the kitchen counter topWhen we turned in the form, we were told maintenance would come by Mon May 8thWhen no member of staff had come by Friday, I went to the leasing office to inquireDevin assured me the manager, who was not present, was aware of the situation and was trying to find a contractor who could fix the counter topI called the office on May 17th, 24th, June 1st, 6th, 14th, 19th, and 25thEach time getting the same response of "the manager has been contacted and is looking for a contractor"On June 27th, I finally talked with the illusive manager, Cyndi, who told me there was nothing they could do to resolve the situationAfter explaining that this was not only a cosmetic problem but also a safety problem, she said she could have the regional maintenance manager, Dan, st

We moved out of Briargate on 5/24/2018, returned all of our keys and other items When we dropped these items off, we asked for a walk through at move out The employee at the front said that was not available since a manager was not available, but that our move out statement would be forwarded to our new address After week we still had not received the move out statement so we went in, they said it was not available and the manager was not available either At exactly days after move, I received a call from a collections agency, saying that we owed over $dollars and needed to pay them immediately, other it will be sent to credit reporting That evening I went into the office again, they had the move out statement ready, the move out statement was dated 6/22, days after move out, it was not mailed to our new address until 6/25, days after move out I called the corporate number given to me, she stated that the move out statement was supposed to be performed within

I am nearing months since I moved out and I am still trying to get my deposit backI was never given a move out breakdown, or a list of fees they were trying to keep out of the depositI had the apartment professionally cleaned by the company they use, replaced the drip pans, and was told you can't paint because we are changing the paint color any wayI provided receipts and now it is someone else that needs to take care of itI finally went to the office as I hadn't heard anything and there were charges for all of this against my depositIn addition in the year I lived there were these following issuesthe property access gates were broken
access was limited for the remotes they provided
the pool was constantly drained or in repair
there were issues with the remotes to the gym so no after hours access
trash was never picked (charged $a month for this service)
While the staff is nice they haven't provided me a resolutionI feel like if I were not keep hounding them I would essentially be written offI have heard from several people that this is their standard operating procedureThey lost way more than I did, but it is a matter of principleI want my $plus change back and since it is past their OWN time frame stated in the contract I want interest on my money

Initial Business Response /* (1000, 5, 2015/05/27) */
The last work order placed in our system for this complaint was Noovember 12th. The resident hasn't placed any other work orders in our system since then except for a garage door issue on May 19th. We will contact the resident and have their...

issues addressed.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company and staff are completely dishonest. I personally went into the office many times and requested that the washer get fixed immediately after we moved in. We moved in May 2014 and from June to October I asked when were they going to fix it. I even asked if I could just use my own appliances but they said that it was not allowed. It is true that in November they finally came and looked at the washer. However, it was about two weeks after an added request was made. That request also included a request to fix a mold patch that formed on our bedroom ceiling. The washer flooded the laundry room, the hallway, part of the bedroom and when I called I told them I was not cleaning this mess up again. I also informed them that my husband and son were not home to help, and I could not keep on doing this with my medical issues. I also let them know it was bad enough that it would probably ruin the wall and cabinets. So, they sent someone by to look, then called a company to clean it up. However, they still did not take care of the mold. The washer flooded again in December. Requests were made in the office to fix it along with the mold in December, January, and March. The only reason they may not have a record for these request is because their staff in the office chose to ignore us. Then, when I think back on what happened, in March, [redacted] the maintenance man informed my husband when he was going to come and fix both problems. I was home all day and he never showed up. So, if the office did not have a request, why did we get a call from maintenance? In an attempt to clean the mold stain ourselves, we discovered a hole in the moldy area. It was still there when we moved out. As far as the garage door, our lease was over on the 27th of May. Although we explained the urgency in fixing the garage because my husband had many expensive work tools in it, we were once again ignored. When we left on the 27th, the garage door motor was still broken.
Final Business Response /* (4000, 9, 2015/06/02) */
I am sorry that Ms. Romero did not have her issues resolved in her unit. We do ask for all work orders to be in writing so that we have a way of tracking them for this situation. As far as the written record we did repair the items. I as the superviser of the property never had a discussion with Ms. Romero although I would have been happy to have gotten these items taken care of if they had been brought to my attention. I truly apologize if they were not taken care of during her time of residency at the property.

Initial Business Response /* (1000, 5, 2015/04/22) */
Hello [redacted]. I have re-processed your security deposit disposition removing the charges for touch up paint, satellite dish removal, and carpet cleaning. The new statement has been mailed to the forwarding address you provided. [redacted]...

[redacted] also has been sent a revised statement. Please contact me if you have any concerns about the changes. I do not see a $300 late fee charged on your account can you please provide me with more details on when that charge occurred?