Briarwood Apartments

[redacted] , Briarwood Apartments puts a lot efforts to offer to all our residents a great place to live and enjoy, in our opinion this complaint has not grounds and we will prefer to maintain/improve rating.Hoping this issue will be resolve with the best outcome for our customer and usThank you for you help Dear Mr [redacted] ,Thank you for taking time to contact Revdex.com to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied resident.Reviewing the information you sent us and after conducting a full investigation in order to resolve this matter fairly please see our findings and ground to reject the reimbursement for the towing costBriarwood Apartments have a hour max to respond to any maintenance work order and we consider that as soon as you contacted us to perform maintenance in the unit that you are renting from us, we immediately contacted you to setup the best time to perform the repairs neededWe received your first and only maintenance request on September 11, and Management contacted you back within hours addressing every concern, (please see attached email date September 12, 2017)After reaching for your consent to enter the apartment you email us back saying “I had the maintenance guys in my unit ready to schedule a time to make necessary repairsHowever, apparently they weren't authorized to do anything until I responded to your emailCan't you see how inefficiently this is functioning? If you insist everything go through you then please be more proactive in getting things doneYes, please fix my unit tomorrow 9/I will keep the dogs locked in the bedroom.” On September 12,2017.All the requested maintenance was completed on September 14,See attached email dated September 13, At Briarwood Apartment is priority take great care and ensure that our residents are happy and enjoy living in our community Addressing Briarwood Apartment Towing Rules, these rules are really explicit on the sign posted in the property (See Attached Picture) and you as our resident you know that you need a parking permit for visitors Towing rules says Future Resident Parking Only between 8AM-6PM, the towed car in question is not your property and it was under your own judgement to take responsibility for the cost.The car was legally towed around 3pm, within the time that your friend arrived to our property per your email 12pm (see attached email) and 3pm your friend never visited the office Briarwood Apartments keeps and maintain all traffic records of prospects residentsRegarding your perception about Management avoiding you, there have been many recorded phone calls, messages and emails that prove that is a statement, our office is always open during posted working hours, might be occasions when the office is closed for lunch time(See attached chain email)We feel very sorry that is your impression and we would like to improve our relationship with our residents For this reason Briarwood Apartments consider that there was not any illegal conduct/action in towing the vehicle in questionBriarwood Apartment will not take any responsibility and will not reimburse any monetary cost [redacted] [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *

Complaint: [redacted] I am rejecting this response because: this is the form she told me that I had to fill out it has nothing to do with the fact that she violated my rights as a tenant by pushing this at me instead of notifying me of my right to submit a request in writing to the owner of the property for early termination of my lease that if agreed upon by the owner and myself would negate all these preceedingsAll this form proves is that she had me sign something without full knowledge or other options presented Regards, [redacted]

I am a current resident at Briarwood Apartments and management refuses to acknowledge/address maintenance requests, uphold property rules and regulations which has a direct impact on my quality of living, and will not make themselves available to discuss these matters in personI have reached out many times over the past months regarding maintenance requests via phone call, voice message, email and in-person visitsProperty management has refused to engage in conversation to even discuss my concerns, let alone resolve themI have currently standing structural issues within my unit that need immediate attention (i.ea hole in the ceiling above the shower due to contractors having flooded the unit above as a result of their negligence)Maintenance staff is instructed to prioritize open or vacant units in an effort to make them appealing to prospective tenants, and they are instructed to ignore the maintenance issues of existing tenantsBack in June 2017, a car was wrongfully towe

I am so sorry that they have been contacted by this insufferable individual and his so-called company and I hope that it will end soonBusiness Loan Center, LLC has not contracted with any company for telephone solicitations The number that he is using is not a number that is associated
with Business Loan Center, LLC in any way, shape or form. BLC has no reason to have any phone calls for solicitation of loans since it does not originate loans, anymore. I REALLY DO appreciate your frustration and will do everything in my power to stop them from calling you especially since we have no affiliation with this third-party overseas telemarketer. Please let me know if I can do anything else and again, I apologize for the horrible situation
*** ** *** SVP
(864) ***

My name is *** *** and I am in response to the complaint*** *** came into my office on 5-20-and filled out a day notice to vacate unit #She stated she will move out on 6-20-on the paper but verbally told me she may have to leave earlier because she did not have her
rent payment for 6-1-At this time I explained to her she will forfeit her deposit if she fails to fulfill her day notice*** said she understood but had no choice because she could not pay her rent and she would pay her balance when she was able***'s rent would have pro- rated from 6-1-through 6-20-2015, *** was not able to pay her rent so when she vacated her unit we prepared this unit for the next resident as we always do We are a subsidized community and all residents are given a First Reminder Letter regarding their Annual Recertification days prior to the month it's effective*** was mailed an itemized statement after moving out which lists cleaning charges & pet damages *** ***Community Manager***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
My complaint has been resolved after the case was closed. Regards,
*** ***

Complaint: ***
I am rejecting this response because: First of all I was told to put the 20th of june as my move out date by tanya shine which I have and can provide an audio record of since I had not turned off my recorder after leaving work that day at TJ Maxx second of all I did have the money I wasn't leaving because I couldn't pay the rent I was leaving because I was offered a promotion that required me to relocate and start work on june 1st I have the paperwork to prove thisbut this complex has a history of keeping peoples deposits regardless of the condition of their units I have proof of that as well per Noel Frost my friend that had a medical condition that made him slur his speech that she "claimed" people reported him for smoking pot even though the police came into his unit several times per her with drug dogs and they never found anything because he didn't smoke potI'm sure his family would love to sue her for defamation of character that put him in the homeless position where he died two months after being evicted because he no longer had access to a fridge to store food that he needed for his conditionHe died of a diabetic heartattack from his insulin being stored improperlyHis bloodwork done before he was evicted would have shown any illicit substancesThen there was my neighbor *** *** that was on medications that caused him to be depressed and have severe dizzy spells; granted he should have requested a downstairs unit once he figured out how his medication would effect him, but he was evicted (only given days to vacate which by law she is supposed to give 30days) after starting to file suit against the complex for tripping off the pertruding metal on the 7th stair and falling down the rest of the staircase breaking his elbowHis phone number is availible if you would like to talk to himI used the money to pay for moving expenses instead of putting myself further in debt by giving her money just for her to keep my depositTHIS IS BESIDES THE POINT THOUGH by law according to the tenants rights and responsibilities handbook it was her duty to notify me of my right to submit a letter in writing to the owner, WHICH IS NOT TANYA SHINE, a request for early termination of my lease that if agreed upon by myself and the owner *** *** *** OF *** * *** ** *** *** *** ** *** *** *** *** would have voided any claim from her for money owed for subsequent months remaining in the lease and would have determined the use of my depositSECOND OF ALL THE ONLY LETTER I GOT WAS FROM RESIDENT COLLECT INCwhich does not count as her sending out a letterFURTHERMORE SAID LETTER HAS TO BE VERIFIED IN ORDER TO BE VALID IF SHE SENT OUT A LETTER WHY DIDN'T SHE CALL TO VERIFY RECEIPT OF IT? I can prove that I never got a letter from her because the post office since it delivers to rural areas keeps an article inventory delivery log as per government federal regulationsI can also prove that she never E-mailed or called me on this matter as well because I have those logs tooAlso for the record you can not claim a grievence against a tenant and put them into collections for cleaning if the unit was already cleaned and you failed basic yearly maintence of the tile floors seal around the tub the leak under the sink in the kitchen which never stayed fixed more than a few days, the electrical short in the kitchen that blows out a new bulb every two weeks or the ac heating unit that has so many wire nuts on it i'm suprised that it hasn't caught the complex on fireI HAVE ALL THESE WORK ORDERSAND MOST IMPORTANTLY YOU CAN NOT PUT SOMEONE INTO COLLECTIONS FOR A UNIT YOU SAY THEY FORFEITED THEIR DEPOSITS ON BECAUSE THEY DIDN'T PAY RENT FOR DAYS THAT THEY WEREN'T GOING TO BE THERE WHEN THEIR RENT WAS UP TO DATE BEFORE THEIR MOVING OUT as per the 30d notification the unit was mine until june 20th the day you told me I had to fill it out for after first telling me that I had to put one in in the first place even though it is not stated on the lease that security deposits will be forfeited if you fail to do so AND THEN IF THE UNIT IS MINE UNTIL THE 20TH MOVE SOMEONE IN ON THE 5THeven if you say that you did it because I didn't pay rent as per the lease and the property owners policy because half the people are on SSI PEOPLE HAVE UNTIL THE 5TH TO PAY THEIR RENT WITH OUT HAVING A LATE FEE THEN TWO SUBSEQUENT DAYS WITH A DOLLAR LATE FEE FOR THE FIRST AND A 14TH FOR THE SECOND BEFORE THEY ARE EVICTEDThe fact that there was someone in unit on the 5th means that you processed his paperwork on the 4th because the unit was painted on the 1st and you have to let it air out for days before renting itI HAD UNTIL THE 5TH TO PAY WHICH MEANS the apartment was still violated and subsequentaly no revenue was lost on the unit YOU CAN'T CHARGE TWO PEOPLE RENT FOR THE SAME UNIT IN THE SAME MONTH IF THEY ARE NOT ASSOCIATED WITH ONE ANOTHER
SO KEEP THE MONEY SINCE YOU ALREADY HAVE AND JUST REVOKE THE COLLECTION ORDER AND DEROGATORY REMARKS THAT WERE PUT ON MY CREDIT RENTAL PROFILE SO THAT I AM NOT HOMELESS FOR CHRISTMAS AND WE'LL CONSIDER THIS MATTER SETTLED
Regards,
*** ***

Dear Revdex.com,
Please inform him that I am so sorry that he is getting these harassing phone callsI assure you that they are not from our company
I am copying my manager and company attorney on this email so they are aware of this complaint
Again, I apologize for this
situation, but it is not being caused by our company or anyone affiliated with our company Our company only services existing loansIt does not originate loans or use any type of automated calling service Also, we do not have any sales representatives If he could provide us with more specific information, then we will do our best to work with him and/or the Revdex.com to try to identify the source of the call
Sincerely,
*** ** ***
*** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding the towing incident, there is no posted rule stating a parking permit is requiredNor is there a future tenant time limit postedFor someone who has never visited the property before (as the future tenant hadn't), the car was legally parked within the posted limitationsI understand your desire to refuse responsibility, however that stance is unfounded considering the POSTED RULESSee the ATTACHED PARKING SIGNAGE IMAGE which neglects to include any permit requirements and/or time limitationIt simply states parking is reserved for a "future tenant" which the owner of the car wasIf there is a time limit and if a parking permit is required, those rules must be postedAt the time of the incident, they were notFurthermore, if nobody is in the office for an extended period of time, then arrival cannot be announcedUpon arrival, the office was closedUpon revisiting the office, it was closed againIn a previous call, *** (Property Manager) informed me that she was the only staff member on-site for a period of weeksThe employment or scheduling of sufficient staff to accommodate tenant needs is the responsibility of property management and Investment Concepts Inc and should not result in direct financial loss to othersPerhaps the office closures were valid due to staff lunch and/or showing other tenants around the propertyRegardless of the reasons, staff was not availableThis is not the fault of the future tenantIf you do not wish to refund the money to me directly, refund the money to the owner of the carEither way, the fee must be reimbursed. The matter of staff avoidance is related to many other matters outside of the maintenance issue addressed in your responseFor example, I personally left you (***) multiple voice messages over the past few months that were never returnedWhenever I called your office you were unavailableFurthermore, I left voice messages directly on the office line and with the office call service during the months of July-August, none of which received a responseI sent emails directly to *** and *** on 6/13/2017, 6/30/2017, 7/3/2017, 7/19/2017, 8/15/2017, and 9/8/which never received a responseThe only reason you are seeking resolution at this point is because I filed an official complaintYou were not willing to address these matters or seek resolution based solely on our contractual agreement of my payment in return for your servicesIt should not take submitting a public complaint with an objective 3rd party to yield a response from property management and/or corporateYour response offers no resolutionRather, it offers the same insufficient justifications previously stated and rejectedWhen you are prepared to directly address and fully resolve my complaints regarding the matters I originally brought to your attention 6/13/2017, then I will consider your proposed resolution(s)Until then, these complaints are valid, supported by evidence, and stand until further notice. Here I reference past tenant statements and testimonies to illustrate the repeated history of refusal to sufficiently address residency complaints:*** *** *** * *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** ** *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** * *** *** *** *** *** *** * *** *** ***
*** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** * *** * *** *** * *** *** *** *** *** * *** *** ***"*** *** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** *** * *** *** ***)*** *** ** *** *** * *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** ** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** * *** ** *** *** ** *** * *** *** * *** *** *** ** ** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** ** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** * *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** * *** *** * *** ** *** ** ** *** * *** *** *** *** *** ** *** *** *** *** *** * *** *** ** ** *** ** *** *** *** *** *** ** ** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** Clearly my experiences are similar to past tenants, and I know with certainty my sentiment echos that of other existing tenantsUntil you are accountable and take responsibility, these issues will remain and tenants will sufferUnfortunately, tenant complaints are not enough to prompt actionSo on behalf all tenants (past, present and future) this is the only course of action to yield the results we all want to seeI look forward to your proposed resolution(s). Regards,
*** ***

My name is *** *** and I am in response to the complaint*** *** came into my office on 5-20-and filled out a day notice to vacate unit #She stated she will move out on 6-20-on the paper but verbally told me she may have to leave earlier because she did not have her
rent payment for 6-1-At this time I explained to her she will forfeit her deposit if she fails to fulfill her day notice*** said she understood but had no choice because she could not pay her rent and she would pay her balance when she was able***'s rent would have pro- rated from 6-1-through 6-20-2015, *** was not able to pay her rent so when she vacated her unit we prepared this unit for the next resident as we always do We are a subsidized community and all residents are given a First Reminder Letter regarding their Annual Recertification days prior to the month it's effective*** was mailed an itemized statement after moving out which lists cleaning charges & pet damages
*** ***
Community Manager
***

Complaint: [redacted]
I am rejecting this response because: First of all I was told to put the 20th of june as my move out date by tanya shine which I have and can provide an audio record of since I had not turned off my recorder after leaving work that day at TJ Maxx second of all I did have the money I wasn't leaving because I couldn't pay the rent I was leaving because I was offered a promotion that required me to relocate and start work on june 1st I have the paperwork to prove this. but this complex has a history of keeping peoples deposits regardless of the condition of their units I have proof of that as well per Noel Frost my friend that had a medical condition that made him slur his speech that she "claimed" people reported him for smoking pot even though the police came into his unit several times per her with drug dogs and they never found anything because he didn't smoke pot. I'm sure his family would love to sue her for defamation of character that put him in the homeless position where he died two months after being evicted because he no longer had access to a fridge to store food that he needed for his condition. He died of a diabetic heartattack from his insulin being stored improperly. His bloodwork done before he was evicted would have shown any illicit substances. Then there was my neighbor [redacted] that was on medications that caused him to be depressed and have severe dizzy spells; granted he should have requested a downstairs unit once he figured out how his medication would effect him, but he was evicted (only given 12 days to vacate which by law she is supposed to give 30days) after starting to file suit against the complex for tripping off the pertruding metal on the 7th stair and falling down the rest of the staircase breaking his elbow. His phone number is availible if you would like to talk to him. I used the money to pay for moving expenses instead of putting myself further in debt by giving her money just for her to keep my deposit. THIS IS BESIDES THE POINT THOUGH by law according to the tenants rights and responsibilities handbook it was her duty to notify me of my right to submit a letter in writing to the owner, WHICH IS NOT TANYA SHINE, a request for early termination of my lease that if agreed upon by myself and the owner [redacted] OF [redacted] would have voided any claim from her for money owed for subsequent months remaining in the lease and would have determined the use of my deposit. SECOND OF ALL THE ONLY LETTER I GOT WAS FROM RESIDENT COLLECT INC. which does not count as her sending out a letter. FURTHERMORE SAID LETTER HAS TO BE VERIFIED IN ORDER TO BE VALID IF SHE SENT OUT A LETTER WHY DIDN'T SHE CALL TO VERIFY RECEIPT OF IT? I can prove that I never got a letter from her because the post office since it delivers to rural areas keeps an article inventory delivery log as per government federal regulations. I can also prove that she never E-mailed or called me on this matter as well because I have those logs too. Also for the record you can not claim a grievence against a tenant and put them into collections for cleaning if the unit was already cleaned and you failed basic yearly maintence of the tile floors seal around the tub the leak under the sink in the kitchen which never stayed fixed more than a few days, the electrical short in the kitchen that blows out a new bulb every two weeks or the ac heating unit that has so many wire nuts on it i'm suprised that it hasn't caught the complex on fire. I HAVE ALL THESE WORK ORDERS. AND MOST IMPORTANTLY YOU CAN NOT PUT SOMEONE INTO COLLECTIONS FOR A UNIT YOU SAY THEY FORFEITED THEIR DEPOSITS ON BECAUSE THEY DIDN'T PAY RENT FOR 30 DAYS THAT THEY WEREN'T GOING TO BE THERE WHEN THEIR RENT WAS UP TO DATE BEFORE THEIR MOVING OUT as per the 30d notification the unit was mine until june 20th the day you told me I had to fill it out for after first telling me that I had to put one in in the first place even though it is not stated on the lease that security deposits will be forfeited if you fail to do so AND THEN IF THE UNIT IS MINE UNTIL THE 20TH MOVE SOMEONE IN ON THE 5TH. even if you say that you did it because I didn't pay rent as per the lease and the property owners policy because half the people are on SSI  PEOPLE HAVE UNTIL THE 5TH TO PAY THEIR RENT WITH OUT HAVING A LATE FEE THEN TWO SUBSEQUENT DAYS WITH A 7 DOLLAR LATE FEE FOR THE FIRST AND A 14TH FOR THE SECOND BEFORE THEY ARE EVICTED. The fact that there was someone in unit 211 on the 5th means that you processed his paperwork on the 4th because the unit was painted on the 1st and you have to let it air out for 3 days before renting it. I HAD UNTIL THE 5TH TO PAY WHICH MEANS the apartment was still violated and subsequentaly no revenue was lost on the unit YOU CAN'T CHARGE TWO PEOPLE RENT FOR THE SAME UNIT IN THE SAME MONTH IF THEY ARE NOT ASSOCIATED WITH ONE ANOTHER.  SO KEEP THE MONEY SINCE YOU ALREADY HAVE AND JUST REVOKE THE COLLECTION ORDER AND DEROGATORY REMARKS THAT WERE PUT ON MY CREDIT RENTAL PROFILE SO THAT I AM NOT HOMELESS FOR CHRISTMAS AND WE'LL CONSIDER THIS MATTER SETTLED.
Regards,
[redacted]

[redacted], Briarwood Apartments puts a lot efforts to offer to all our residents a great place to live and enjoy, in our opinion this complaint has not grounds and we will prefer to maintain/improve rating.Hoping this issue will be resolve with the best outcome for our customer and...

us. Thank you for you help.  Dear Mr. [redacted],Thank you for taking time to contact Revdex.com  to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied resident.Reviewing the information you sent us and after conducting a full investigation in order to resolve this matter fairly please see our findings and ground to reject the reimbursement for the towing cost. Briarwood Apartments have a 72 hour max to respond to any maintenance work order and we consider that as soon as you contacted us to perform maintenance in the unit that you are renting from us, we immediately contacted you to setup the best time to perform the repairs needed. We received your first and only maintenance request on September  11, 2017 and Management contacted you back within 24 hours addressing every concern, (please see attached email date September 12, 2017). After reaching for your consent to enter the apartment you email us back saying  “I had the maintenance guys in my unit ready to schedule a time to make necessary repairs. However, apparently they weren't authorized to do anything until I responded to your email. Can't you see how inefficiently this is functioning? If you insist everything go through you then please be more proactive in getting things done. Yes, please fix my unit tomorrow 9/13. I will keep the dogs locked in the bedroom.” On September 12,2017.All the requested maintenance was completed on September 14,2017. See attached email dated September 13, 2017. At Briarwood Apartment is priority take great care and ensure that our residents are happy and enjoy living in our community.            Addressing Briarwood Apartment Towing Rules, these rules are really explicit on the sign posted in the property (See Attached Picture) and you as our resident you know that you need a parking permit for visitors.  Towing rules says Future Resident Parking Only between 8AM-6PM, the towed car in question is not your property  and it was under your own judgement to take responsibility for the cost.The car was legally towed around 3pm, within  the time that your friend arrived to our property  per your email 12pm (see attached email) and 3pm your friend never visited the office.  Briarwood Apartments keeps and maintain all traffic records of prospects residents. Regarding your perception about Management avoiding you, there have been many recorded phone calls, messages and emails that prove that is a false statement, our office is always open during posted working hours, might be occasions when the office is closed for lunch time. (See attached chain email)We feel very sorry that is your impression and we would like to improve our relationship with our residents.    For this reason Briarwood Apartments consider that there was not any illegal conduct/action in towing the vehicle in question. Briarwood Apartment will not take any responsibility and will not reimburse any monetary cost. 
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I am so sorry that they have been contacted by this insufferable individual and his so-called company and I hope that it will end soon. Business Loan Center, LLC has not contracted with any company for telephone solicitations.  The number that he is using is not a number that is associated...

with Business Loan Center, LLC in any way, shape or form.   BLC  has no reason to have any phone calls for solicitation of loans since it does not originate loans, anymore. I REALLY DO appreciate your frustration and will do everything in my power to stop them from calling you especially since we have no affiliation with this third-party overseas telemarketer.  Please let me know if I can do anything else and again, I apologize for the horrible situation.
 
[redacted], SVP
(864) [redacted]

Complaint: [redacted]
I am rejecting this response because:  this is the form she told me that I had to fill out it has nothing to do with the fact that she violated my rights as a tenant by pushing this at me instead of notifying me of my right to submit a request in writing to the owner of the property for early termination of my lease that if agreed upon by the owner and myself would negate all these preceedings. All this form proves is that she had me sign something without full knowledge or other options presented.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see attached contract