Brice Terminex

This is the worst service I have ever had in my life. I have had terminex coverage for the last 5 year and only kept it that long because I cannot find another company that provides service in my area. But I have had it. For the last five years I have requested appointments on Saturdays when I am home because you cannot check the bait stations without coming into my house. Terminex will tell me that they scheduled me for a Saturday. I sit home and wait, they never show up. They will call me on Monday to tell me the technician could not make it, so they reschedule me for another Saturday and show up on Friday while I am at work. I am so stressed and disgusted with this service. I am not renewing my service. I am paying for this service and get treated like dirt.

Review: We were having rodent/bird issue inside the house. We have had a pest control contract with them for the past few years. The pest control person came to the house and and did an inspection and was not sure where the noise was. His solution was to put 2 mouse traps in the basement . We have a 2 storey house with an attic. We asked him to put a few more mouse traps around the house and the attic. According to him due to Massachusetts law he can only put 2 mouse traps. I have never heard of such a law. A few days later I called customer service and was on hold for an hour and transferred between different departments. The last person I talked mentioned that a manager will call me and discuss the 2 mousetrap law since she had not heard of it either. No call ever came. I called the 2nd time and again was put on hold and then the liaison I spoke to mentioned that she will absolutely have the manager call and that for my trouble 1 month worth of charges will be refunded along with the next month till the issue was resolved. No call came and no money was refunded . I called a 3rd time and again was transferred and hung up on. This is extremely unprofessional and not something expected from a company I have 100 plus dollars for each visit.

Review: I had called around to get estimates for Terminix and Orkin for our home. We decided to go ahead with Orkin and they came out to do there service. But a few days later we came home to find Terminix out spraying around our house. WE told him that we did not order there service and I was not going to sign anything. [redacted] (the technician) went and called his manager and stated to have me sign to show he was out there, there would be no charge the service would be canceled said there would be no further issues and apologized.

we Kept receiving bills and we made calls to get this resolved and was suppose to have there manager call us as they would not give us the information for the managers so we could call them. That never happened and we have made numerous attempts to get this cleared up with NO return calls just bills and the service was never even canceled so they billed us for other services we DID NOT receive. This has been in dispute since day one, and now sent to collections. I called again they will not give out any names or numbers and stated they would just have someone call us.

This has been going on since November 2015 and needs to be resolved. I explained to them that this is NOT how a business should be ran, and if a person never ordered there service they should not be held reliable for them sending someone out and doing anything with out the home owners concent.Desired Settlement: I want this cleared up, out of collections, $$0 dollar balance and don't ever want to be contacted by this business again.

Review: A terminex employee performed a inspection of my house and told me my house was "infested" with mice. He asked to meet me at a local restaurant to discuss. He convinced me that I was infested so I scheduled services with the company. The same day they arrived an placed screens over the inlets to the house and scheduled a day to return to set traps and apply treatment inside the house. They never showed up and I called numerous times. I then placed 9 mouse traps through the house and didn't catch one mouse. Understanding there was no treatment performed in the house so one would expect at least one mouse to be caught, since I was infested. I called terminex again and asked for a second evaluation to be performed by another inspector. Again no one showed up. I then elected to cancel the service, which was done in Dec 2015. I continued to receive billing statement even though the service was canceled. I called no less than 10 times trying to resolve the issue and kept being told that the local office would be in touch. A rep from the company finally came to my house and informed me that I had about a 300 dollar refund and that would be processed. I called the point of contact at the local office, who's name is Brian. He informed my that I still owed 3,000 dollars. I refused to pay this and called the company again and informed them of this. They once again informed me that I had a refund and it would be processed. It is not the 14th of March and I have not received a refund check. Understanding I paid 800 dollars for the company to install wire screens over the inlets to the house which took less than 2 hours, other than that I had no other services from the company and I attempted to contact the company numerous times to work the issue. Based on the fact there wasn't one mouse caught, I believe the use of the word "infested" was chosen to entice me to buy a service that wasn't needed. The company representatives did absolutely nothing to remedy the situation even when I attempted to give them the benefit of the doubt. This is without a doubt the most unethical company I have ever dealt with.Desired Settlement: The company owes me 270 dollars that I have been waiting for since December and I want that money back. I hope by submitting this that other residents are informed of the tactics used by the company to entice them to purchase services they don't need.