Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Main issue of the customer service complaint is that the hair stylist and colorist handled [redacted] improperly Because of rough handling, [redacted] left the business with a migraine Namely, [redacted] was hurt /injured and even though she asked multiple times for this to stop Instead she was told, "honey we have to do this." This is not acceptable The way I was treated was mid-represented I called min prior to appointment to inform I would be a few minutes late The reason I was thirty minutes late was because of the poor directions your staff gave We walked around for minutes for your facility That's not acceptable Never heard from the owner of the facility when this complaint was filed The main office of Tony & Guy , HR management, assured that the owner of this franchise would contact me Unfortunately I never received any phone call or emailTherefore, I continue to demand that the $be refunded Regards, [redacted] Regards,
*** *** had an appointment for Highlights and a haircut with us on *** ** at 2:00pmThe highlight application was scheduled for minutes after which the color would process for another minutesThe haircut was set for 4:with another hairdresser.
***
*** called to let us know she would be a few minutes lateRegarding her comment that she was told by the receptionist that if she wasn't there right at 2:her appointment would be cancelled is a complete fabrication*** is not the first client to show up lateWe routinely take clients who are up to minutes late and try to make up the time during the service so as not to inconvenience the next clientIf we can we will call the next client to let them know we are running behindThis is standard operating procedure, so I know she was not told she had to be right on time or be cancelled.All client arrivals are time stamped when they check in*** checked in at 2:28:40., almost a half hour lateThat left the hairdresser minutes to do a service that was scheduled for minutesEven so her service was completed, including the haircut and *** left at 5:which was right on timeRegarding her accusation that the salon manager gave her the wrong directions; She was given the same directions we give anyone who needs themSome people follow directions better than othersWe do not give out "wrong directions" to the salonWhat would be the point?
Regarding the comment that she was not greeted properly; It is more likely that she was embarrassed by her lack of consideration for the hairdressers and our other clients and felt as if she was not greeted properly than for that to have actually happened
Regarding the complaint about being too roughShampooing after hair color is vigorous so as not to leave any color on the scalp and to avoid leaving excess color in the hair. That said, our staff is trained to perform a scalp, neck and temple massage with each shampoo performedClients have commented on many occasions that the shampoo service is their favorite part of the service
*** *** was rude to my staffShe was rude for being so lateIt was rude the way she spoke to my staffShe was rude when she called the next day and spoke to my manager making not so veiled threats"I will take it to your corporate office and I will take it to your marketing departmentI have a marketing degree and an MBAYou want to take me on?"
Even though *** showed up almost minutes late we performed the a quality service for her *** for which there was no complaintWe did a great job for her and accommodated her completely
I am proud that my staff handled this unreasonable client in a professional manner
We will not be refunding any portion of the service fee
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. Main issue of the customer service complaint is that the hair stylist and colorist handled [redacted] improperly. Because of rough handling, [redacted] left the business with a migraine. Namely, [redacted] was hurt /injured and even though she asked multiple times for this to stop. Instead she was told, "honey we have to do this." This is not acceptable.
2. The way I was treated was mid-represented. I called 50 min prior to appointment to inform I would be a few minutes late. The reason I was thirty minutes late was because of the poor directions your staff gave. We walked around for 20 minutes for your facility. That's not acceptable.
3. Never heard from the owner of the facility when this complaint was filed. The main office of Tony & Guy , HR management, assured that the owner of this franchise would contact me. Unfortunately I never received any phone call or email.
Therefore, I continue to demand that the $140 be refunded.
Regards,
[redacted]
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Main issue of the customer service complaint is that the hair stylist and colorist handled [redacted] improperly Because of rough handling, [redacted] left the business with a migraine Namely, [redacted] was hurt /injured and even though she asked multiple times for this to stop Instead she was told, "honey we have to do this." This is not acceptable The way I was treated was mid-represented I called min prior to appointment to inform I would be a few minutes late The reason I was thirty minutes late was because of the poor directions your staff gave We walked around for minutes for your facility That's not acceptable Never heard from the owner of the facility when this complaint was filed The main office of Tony & Guy , HR management, assured that the owner of this franchise would contact me Unfortunately I never received any phone call or emailTherefore, I continue to demand that the $be refunded Regards, [redacted] Regards,
*** *** had an appointment for Highlights and a haircut with us on *** ** at 2:00pmThe highlight application was scheduled for minutes after which the color would process for another minutesThe haircut was set for 4:with another hairdresser.
***
*** called to let us know she would be a few minutes lateRegarding her comment that she was told by the receptionist that if she wasn't there right at 2:her appointment would be cancelled is a complete fabrication*** is not the first client to show up lateWe routinely take clients who are up to minutes late and try to make up the time during the service so as not to inconvenience the next clientIf we can we will call the next client to let them know we are running behindThis is standard operating procedure, so I know she was not told she had to be right on time or be cancelled.All client arrivals are time stamped when they check in*** checked in at 2:28:40., almost a half hour lateThat left the hairdresser minutes to do a service that was scheduled for minutesEven so her service was completed, including the haircut and *** left at 5:which was right on timeRegarding her accusation that the salon manager gave her the wrong directions; She was given the same directions we give anyone who needs themSome people follow directions better than othersWe do not give out "wrong directions" to the salonWhat would be the point?
Regarding the comment that she was not greeted properly; It is more likely that she was embarrassed by her lack of consideration for the hairdressers and our other clients and felt as if she was not greeted properly than for that to have actually happened
Regarding the complaint about being too roughShampooing after hair color is vigorous so as not to leave any color on the scalp and to avoid leaving excess color in the hair. That said, our staff is trained to perform a scalp, neck and temple massage with each shampoo performedClients have commented on many occasions that the shampoo service is their favorite part of the service
*** *** was rude to my staffShe was rude for being so lateIt was rude the way she spoke to my staffShe was rude when she called the next day and spoke to my manager making not so veiled threats"I will take it to your corporate office and I will take it to your marketing departmentI have a marketing degree and an MBAYou want to take me on?"
Even though *** showed up almost minutes late we performed the a quality service for her *** for which there was no complaintWe did a great job for her and accommodated her completely
I am proud that my staff handled this unreasonable client in a professional manner
We will not be refunding any portion of the service fee
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. Main issue of the customer service complaint is that the hair stylist and colorist handled [redacted] improperly. Because of rough handling, [redacted] left the business with a migraine. Namely, [redacted] was hurt /injured and even though she asked multiple times for this to stop. Instead she was told, "honey we have to do this." This is not acceptable.
2. The way I was treated was mid-represented. I called 50 min prior to appointment to inform I would be a few minutes late. The reason I was thirty minutes late was because of the poor directions your staff gave. We walked around for 20 minutes for your facility. That's not acceptable.
3. Never heard from the owner of the facility when this complaint was filed. The main office of Tony & Guy , HR management, assured that the owner of this franchise would contact me. Unfortunately I never received any phone call or email.
Therefore, I continue to demand that the $140 be refunded.
Regards,
[redacted]
Regards,