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Brick by Brick Inspections, Inc.

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Brick by Brick Inspections, Inc. Reviews (1)

Mr. [redacted], We were very confused and perplexed to read your review. As perception is reality, us trying to convince you of the facts may seem futile.  However, since this review is in the public domain, it is important to our reputation that our voice gets heard and that we report the...

facts. Your digital marketing presence created and cultivated by The Web Guys produces thousands of targeted visits per month, and this is something that we are proud of as a company. When you wrote this review, we had already emailed you your entire website code and all required credentials. We had also placed your urls in a standalone [redacted] account and we had given you access to this account.  Someone with access to this [redacted] account made incorrect changes to certain technical  settings, and that is what caused these issues.  Had we made the changes required to point your URL’s to different IP addresses (to point to your recently selected new host and partner), everything would have been fine. We unfortunately had a server outage Thursday night (June 9th) where some of our clients' sites did go down, unfortunately including yours – for this we most certainly and humbly apologize.  Things happen in the tech World even though we do our best to mitigate all possible outages. We did not take your site down maliciously as you incorrectly assumed; your accusations are false. We do, however, own 100% of the responsibility for the short-term cloud server outage described.  What someone did in your [redacted] account thereafter is what caused your site outage. Our cloud server outage was caused by tech failures, and was not caused maliciously as you assumed and are reporting. One of your sites is now fully transferred to your new host, and one still remains up and running with us as well as some email accounts.  We will keep your last site hosted with us until June 30th or until your new firm makes the switch. We have many emails back and forth between us where we openly are offering to work with the new firm you hired to replace us. Please get us on the phone with someone from this new firm so that we can make sure that the next transition goes smoothly.   How you choose to perceive this as us "trying to force you to stay with us" is really a mystery to all of us here at The Web Guys.  We aren’t trying to change your mind, we simply have facts that do not support your claims.   Roger and Team

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Address: 11550 N Meridian St Ste 300, Western Sprgs, Illinois, United States, 60558-2233

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