Brick by Brick Pavers and Landscaping, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please return deposit via mail within business days of this email [redacted]

[redacted] First I would like to apologize for not responding to you in a timely manner Unfortunately, after the contract was signed and my secretary deposited the check for your job, we had a death in the familyThis pushed everyones sheduled jobs back 3-weeksMy secretary rescheduled many jobs for the month of October into November and I am so sorry she missed you I would most definitely refund you your deposit and cancel your contract I am regretful and truly sorry for not getting back to you sooner I understand how frustrated you must have been Sincerely, [redacted] Brick by Brick Pavers and Landscaping, LLC

We completed partial maintenance on the propertyAs per our agreement customer purchased all trees and were not covered under any warrantyWe would like to offer $credit back to the customer for not completing the maintenance

Deposit was returned and paid in fullWe apologize for the inconvenienceWe would like to close this matter

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to know when I will receive the reimbursement.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
We recently filed a complaint (***) whereby vendor agreed to refund $deposit and cancel contract for services not yet providedTo date, we have not yet received stated refund
Regards,
*** ***

[redacted]First I would like to apologize for not responding to you in a timely manner.  Unfortunately, after the contract was signed and my secretary deposited the check for your job, we had a death in the family. This pushed everyones sheduled jobs back 3-4 weeks. My...

secretary rescheduled many jobs for the month of October into November and I am so sorry she missed you.  I would most definitely refund you your deposit and cancel your contract.  I am regretful and truly sorry for not getting back to you sooner.  I understand how frustrated you must have been.  Sincerely,[redacted]Brick by Brick Pavers and Landscaping, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please return deposit via mail within 10 business days of this email.
[redacted]
[redacted]

We completed partial maintenance on the property. As per our agreement customer purchased all trees and were not covered under any warranty. We would like to offer $750.00 credit back to the customer for not completing the maintenance.