Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I assumed responsibility for my error in not giving the company an updated address That is not the point of my complaint The points of my complaint against the company are that:The company and Mr*** have not accepted any responsibility for the poor business and accounting practices that led to this complaint, which negates any honorable intentions The company did not clearly answer emails and phone calls on my questions and concerns; either they did not give clear answers or at times any communication The company did not ask me if I wanted to put a stop payment on the original check The company did not notify me that they would charge me a stop payment bank fee on the original check If they claim any of this to be untrue, I would like them to provide proof The company reissued another check on 07/22/yet when I inquired about it on 07/22/16, 07/25/and 07/26/16, the company did not tell me that another check had been reissued The company reissued a poorly written check that my credit union advised me not to cash.In order to try to resolve this issue, I am going to the bank that the poorly written check is written against (Wells Fargo) and try to cash it today I pray that I can finally get most of my money back. Regards,
*** ***
We certainly regret being unable to satisfy this customer, but are unclear what we should have done differentlyOn May 3, we received a $down payment from the customer to repair their mailbox, per a previously emailed agreementOnce it became obvious that the requested service was not
possible on their brick mailbox, we provided them on June 1st an option to accept an alternate proposal, or we would simply refund the down paymentUpon their final answer, we sent a refund check for the entire $down payment within two days (June 16th), as requested, and even emailed them a copy of the check we were sending that very dayHowever, they failed to mention that they had moved, in spite of the address clearly being on the check On June 21, after realizing they had not given us the new address, they indicated they were receiving forwarded mail and that they would wait a bit longerJune 29th they again called...still waitingOn July 18th, they finally requested we stop payment on the original check and issue another refund checkUpon confirming the original refund was still outstanding, we in fact did mail another refund check to the new address (less the bank's stop payment fee) four days later, on July 22nd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.My husband and I have been very patient with this company holding our $deposit for so long, especially since I made a mistake and did not update the company immediately on a change of current address However, I notified the company of the change of address on June 29, but as of July 26, 2016, we still did not know if they were going to issue another check The company would not give me any answers via email nor would they answer my husband when he called the company to speak to them directly That is why we finally decided to issue a complaint against the company They left us with no other choice.Furthermore, we never requested a stop payment to be placed on the original check, we were not notified that we would be charged for the stop payment bank fee, and we had to continually keep emailing and/or calling the company for a status update on the refund; but never received a clear answer to our questions or concerns The first time we even knew that the company was going to reduce the refund by the stop payment bank fee was in their response to the Revdex.com complaint Both times my husband called the company he were assured he would receive a response within an hour and yet never received any response Emails had similar outcomes We are now out by $for a stop payment fee due to the company's poor business practices and refusal to communicate with us Please help us get all of the money back that we paid in good faith to a company that never rendered services.Regards,*** ***
The most recent check did have a correction on it...Quick Books (our accounting software) printed the check payable to the job number, rather than the customer's name. I corrected it personally, and initialed it. Wells Fargo should have no problem cashing it as is. Nevertheless, we have offered to...
send a third refund check to the customer now, if she will send us the other two she has acknowledged receiving (we do not plan on issuing another stop payment order under these circumstances). Our response times have been quite reasonable, and the dates are all documented in our customer data base. Considering that we've had to involve not only customer service staff, along with a Project Manager, a mason who went to the customer's house, and my personal involvement as the Owner/General Manager, it's normal for unusual actions of this nature to take 2-4 business days. The customer acknowledged receiving the original refund check for $150, which the Post Office had finally forwarded to her new address. But by that time, she had already requested a stop payment/replacement check. All of this could have been avoided had she simply given us her correct address. We were not aware of the customer having moved until she shared that with us, and do expect her to pay the stop payment fee as a result.We have had only honorable intentions to serve this customer well from the beginning. So sorry to disappoint.-[redacted], Owner
We have been straightforward in addressing this complaint. We are not perfect, and no doubt made mistakes in our dealings with her as well...we are quite human. There was about a two-week delay between the time our mason realized we could not perform the repair, and the time our office notified her of this (office personnel were not aware of it). We sincerely regret that delay, and that we were unable to satisfy her initial request. However, all the other communications have been quite timely, and I believe more than fair. The refund was issued promptly, as per her directions. The second refund was also issued promptly, according to her directions. As for the stop payment, it's not reasonable to issue a replacement check without having the first one accounted for, and no one has argued otherwise. It seems obvious whose responsibility that is, since the she acknowledged the wrong address as her mistake.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I assumed responsibility for my error in not giving the company an updated address That is not the point of my complaint The points of my complaint against the company are that:The company and Mr*** have not accepted any responsibility for the poor business and accounting practices that led to this complaint, which negates any honorable intentions The company did not clearly answer emails and phone calls on my questions and concerns; either they did not give clear answers or at times any communication The company did not ask me if I wanted to put a stop payment on the original check The company did not notify me that they would charge me a stop payment bank fee on the original check If they claim any of this to be untrue, I would like them to provide proof The company reissued another check on 07/22/yet when I inquired about it on 07/22/16, 07/25/and 07/26/16, the company did not tell me that another check had been reissued The company reissued a poorly written check that my credit union advised me not to cash.In order to try to resolve this issue, I am going to the bank that the poorly written check is written against (Wells Fargo) and try to cash it today I pray that I can finally get most of my money back. Regards,
*** ***
We certainly regret being unable to satisfy this customer, but are unclear what we should have done differentlyOn May 3, we received a $down payment from the customer to repair their mailbox, per a previously emailed agreementOnce it became obvious that the requested service was not
possible on their brick mailbox, we provided them on June 1st an option to accept an alternate proposal, or we would simply refund the down paymentUpon their final answer, we sent a refund check for the entire $down payment within two days (June 16th), as requested, and even emailed them a copy of the check we were sending that very dayHowever, they failed to mention that they had moved, in spite of the address clearly being on the check On June 21, after realizing they had not given us the new address, they indicated they were receiving forwarded mail and that they would wait a bit longerJune 29th they again called...still waitingOn July 18th, they finally requested we stop payment on the original check and issue another refund checkUpon confirming the original refund was still outstanding, we in fact did mail another refund check to the new address (less the bank's stop payment fee) four days later, on July 22nd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.My husband and I have been very patient with this company holding our $deposit for so long, especially since I made a mistake and did not update the company immediately on a change of current address However, I notified the company of the change of address on June 29, but as of July 26, 2016, we still did not know if they were going to issue another check The company would not give me any answers via email nor would they answer my husband when he called the company to speak to them directly That is why we finally decided to issue a complaint against the company They left us with no other choice.Furthermore, we never requested a stop payment to be placed on the original check, we were not notified that we would be charged for the stop payment bank fee, and we had to continually keep emailing and/or calling the company for a status update on the refund; but never received a clear answer to our questions or concerns The first time we even knew that the company was going to reduce the refund by the stop payment bank fee was in their response to the Revdex.com complaint Both times my husband called the company he were assured he would receive a response within an hour and yet never received any response Emails had similar outcomes We are now out by $for a stop payment fee due to the company's poor business practices and refusal to communicate with us Please help us get all of the money back that we paid in good faith to a company that never rendered services.Regards,*** ***
The most recent check did have a correction on it...Quick Books (our accounting software) printed the check payable to the job number, rather than the customer's name. I corrected it personally, and initialed it. Wells Fargo should have no problem cashing it as is. Nevertheless, we have offered to...
send a third refund check to the customer now, if she will send us the other two she has acknowledged receiving (we do not plan on issuing another stop payment order under these circumstances). Our response times have been quite reasonable, and the dates are all documented in our customer data base. Considering that we've had to involve not only customer service staff, along with a Project Manager, a mason who went to the customer's house, and my personal involvement as the Owner/General Manager, it's normal for unusual actions of this nature to take 2-4 business days. The customer acknowledged receiving the original refund check for $150, which the Post Office had finally forwarded to her new address. But by that time, she had already requested a stop payment/replacement check. All of this could have been avoided had she simply given us her correct address. We were not aware of the customer having moved until she shared that with us, and do expect her to pay the stop payment fee as a result.We have had only honorable intentions to serve this customer well from the beginning. So sorry to disappoint.-[redacted], Owner
We have been straightforward in addressing this complaint. We are not perfect, and no doubt made mistakes in our dealings with her as well...we are quite human. There was about a two-week delay between the time our mason realized we could not perform the repair, and the time our office notified her of this (office personnel were not aware of it). We sincerely regret that delay, and that we were unable to satisfy her initial request. However, all the other communications have been quite timely, and I believe more than fair. The refund was issued promptly, as per her directions. The second refund was also issued promptly, according to her directions. As for the stop payment, it's not reasonable to issue a replacement check without having the first one accounted for, and no one has argued otherwise. It seems obvious whose responsibility that is, since the she acknowledged the wrong address as her mistake.