Brick Kids

[redacted] has now received both her name sign and a refundThe sign did take longer than I expected, but it is a handmade item and I do not ship it until I feel it is perfectI did think it would be done sooner, so I also sent her a refundHowever, the form she filled out does list the delivery time as between 4-weeksA copy of the form [redacted] filled out, a copy of the check sent to [redacted] , and a photo of the name sign are all being sent to the Revdex.com for reference

[redacted] has now received both her name sign and a refund. The sign did take longer than I expected, but it is a handmade item and I do not ship it until I feel it is perfect. I did think it...

would be done sooner, so I also sent her a refund. However, the form she filled out does list the delivery time as between 4-6 weeks. A copy of the form [redacted] filled out, a copy of the check sent to [redacted], and a photo of the name sign are all being sent to the Revdex.com for reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Review: I saw the Brick Kids booth at [redacted] on October**, 2014. [redacted] advised me that she did not have the color [redacted]'s I wanted on hand and could make a nameplate for me at her home where she had more colors. I paid [redacted] for the nameplate. She stated that she would work on the piece over the weekend and have it sent out by the beginning of the week of October**, 2014. I emailed [redacted] on October**, 2014 to check on the status of my order. She stated that she would be working on it that weekend and sending it out next[redacted], October**, 2014. I did not receive my purchase. I emailed [redacted] again on November*, 2014 about my order. She stated that she would send it out soon and apologized for the delay. I still have not received my nameplate. I called [redacted] November**, 2014 and left a voicemail requesting a refund. I also emailed [redacted] requesting a refund. I have heard nothing else from her.Desired Settlement: I paid [redacted] with the expectation that I would be receiving a product. After over a month, I have not received the product. I would like my money to be returned to my account.

Business

Response:

[redacted] has now received both her name sign and a refund. The sign did take longer than I expected, but it is a handmade item and I do not ship it until I feel it is perfect. I did think it would be done sooner, so I also sent her a refund. However, the form she filled out does list the delivery time as between 4-6 weeks. A copy of the form [redacted] filled out, a copy of the check sent to [redacted], and a photo of the name sign are all being sent to the Revdex.com for reference.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,