Complaint: [redacted] I am rejecting this response because: Yes, I was honest and fair with the company but both air conditioner technicians indicated the wire on the power surge protector was not fastened, causing the air conditioner to stop working The air conditioner technicians came on different days The electric company sent a workman immediately upon receiving my email and they worked outside prior to letting me know they were at my home I honestly believe they were at fault No matter what, that was an estimate of the work to be completed They overcharged me for the work How many other people do they do the same? I just happened to check the cost of the equipment and then questioned them about the time and labor charged I am VERY disgusted with a local company that takes advantage of their customers I still would like them to pay me for the work they DID NOT complete Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:i was overcharged for the work completed When I realized they were significantly overcharging me, I questioned their ethics and business practices A business should be fair in their practices and charge only for work completed Charging me double for the materials I accepted but I never dreamed they would charge me for labor not completed I am very disappointed with their business practices and told them that word of mouth was how people find businesses to employ Thank you for your support, Regards, [redacted] ***
August Revdex.com Corporate Office Atm: *** *** La Posada Drive Austin, TX 78752 Ms, ***, In response to complaint 1D#***: NH Electric is surprised and disappointed to learn our response has been rejectedOur response was simply a statement of the facts, as they have occurred in this complaint, as evidenced by the documents we have providedContained in our estimate, under the heading "Description," it is clearly defined the materials we will be using, the locations they will be installed in, and the cost for the serviceWe are not aware of any work we "did not complete." If this information can be made available to us, we will gladly return and do soWe are aware that complainant has used social media as a tool to discredit our company for a service provided under terms and conditions agreed to by both partiesWe are hopeful that complainant will also use social media to provide a full disclosure of all the facts so opinions and conclusions can be made accordinglyNH Electric, IncOwner/ Manager
Complaint: [redacted]
I am rejecting this response because:
Yes, I was honest and fair with the company but both air conditioner technicians indicated the wire on the power surge protector was not fastened, causing the air conditioner to stop working. The air conditioner technicians came on different days. The electric company sent a workman immediately upon receiving my email and they worked outside prior to letting me know they were at my home. I honestly believe they were at fault. No matter what, that was an estimate of the work to be completed. They overcharged me for the work. How many other people do they do the same? I just happened to check the cost of the equipment and then questioned them about the time and labor charged. I am VERY disgusted with a local company that takes advantage of their customers. I still would like them to pay me for the work they DID NOT complete.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i was overcharged for the work completed. When I realized they were significantly overcharging me, I questioned their ethics and business practices. A business should be fair in their practices and charge only for work completed. Charging me double for the materials I accepted but I never dreamed they would charge me for labor not completed. I am very disappointed with their business practices and told them that word of mouth was how people find businesses to employ. Thank you for your support,
Regards,
[redacted]
NH Electric, Inc. 142 Industrial Drive Boerne, TX 78005 [redacted] TECL: 18021 July 27.2016 Revdex.com Corporate Office Attn: [redacted] 1005 La Posada Drive Austin, TX 78752 Ms. [redacted], In response to complaint ID#[redacted]: As complainant states, an estimate (firm price) of $428.00 was given on...
9-2-2014. Complainant was under no obligation nor pressure to accept this estimate. However, on 5-23-2016, almost two years later, complainant notified NH Electric and requested that the work be performed. On 5-24-2016, the exact services and materials defined in Estimate #[redacted] dated 9-2-14 were rendered at price stated on estimate. (Estimate is attached.) In regards to the air conditioner, NH Electric dispatched a technician immediately after notification from complainant and found no issue with the surge protector installation. Please see attached email from complainant, received 5-25-2016, which states "In my honest opinion, I think the air conditioner had problems from day one." NH Electric performed work exactly as stated in our estimate at a price agreed on by the complainant. [redacted] NH Electric, Inc.
Complaint: [redacted] I am rejecting this response because: Yes, I was honest and fair with the company but both air conditioner technicians indicated the wire on the power surge protector was not fastened, causing the air conditioner to stop working The air conditioner technicians came on different days The electric company sent a workman immediately upon receiving my email and they worked outside prior to letting me know they were at my home I honestly believe they were at fault No matter what, that was an estimate of the work to be completed They overcharged me for the work How many other people do they do the same? I just happened to check the cost of the equipment and then questioned them about the time and labor charged I am VERY disgusted with a local company that takes advantage of their customers I still would like them to pay me for the work they DID NOT complete Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:i was overcharged for the work completed When I realized they were significantly overcharging me, I questioned their ethics and business practices A business should be fair in their practices and charge only for work completed Charging me double for the materials I accepted but I never dreamed they would charge me for labor not completed I am very disappointed with their business practices and told them that word of mouth was how people find businesses to employ Thank you for your support, Regards, [redacted] ***
August Revdex.com Corporate Office Atm: *** *** La Posada Drive Austin, TX 78752 Ms, ***, In response to complaint 1D#***: NH Electric is surprised and disappointed to learn our response has been rejectedOur response was simply a statement of the facts, as they have occurred in this complaint, as evidenced by the documents we have providedContained in our estimate, under the heading "Description," it is clearly defined the materials we will be using, the locations they will be installed in, and the cost for the serviceWe are not aware of any work we "did not complete." If this information can be made available to us, we will gladly return and do soWe are aware that complainant has used social media as a tool to discredit our company for a service provided under terms and conditions agreed to by both partiesWe are hopeful that complainant will also use social media to provide a full disclosure of all the facts so opinions and conclusions can be made accordinglyNH Electric, IncOwner/ Manager
Complaint: [redacted]
I am rejecting this response because:
Yes, I was honest and fair with the company but both air conditioner technicians indicated the wire on the power surge protector was not fastened, causing the air conditioner to stop working. The air conditioner technicians came on different days. The electric company sent a workman immediately upon receiving my email and they worked outside prior to letting me know they were at my home. I honestly believe they were at fault. No matter what, that was an estimate of the work to be completed. They overcharged me for the work. How many other people do they do the same? I just happened to check the cost of the equipment and then questioned them about the time and labor charged. I am VERY disgusted with a local company that takes advantage of their customers. I still would like them to pay me for the work they DID NOT complete.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i was overcharged for the work completed. When I realized they were significantly overcharging me, I questioned their ethics and business practices. A business should be fair in their practices and charge only for work completed. Charging me double for the materials I accepted but I never dreamed they would charge me for labor not completed. I am very disappointed with their business practices and told them that word of mouth was how people find businesses to employ. Thank you for your support,
Regards,
[redacted]
NH Electric, Inc. 142 Industrial Drive Boerne, TX 78005 [redacted] TECL: 18021 July 27.2016 Revdex.com Corporate Office Attn: [redacted] 1005 La Posada Drive Austin, TX 78752 Ms. [redacted], In response to complaint ID#[redacted]: As complainant states, an estimate (firm price) of $428.00 was given on...
9-2-2014. Complainant was under no obligation nor pressure to accept this estimate. However, on 5-23-2016, almost two years later, complainant notified NH Electric and requested that the work be performed. On 5-24-2016, the exact services and materials defined in Estimate #[redacted] dated 9-2-14 were rendered at price stated on estimate. (Estimate is attached.) In regards to the air conditioner, NH Electric dispatched a technician immediately after notification from complainant and found no issue with the surge protector installation. Please see attached email from complainant, received 5-25-2016, which states "In my honest opinion, I think the air conditioner had problems from day one." NH Electric performed work exactly as stated in our estimate at a price agreed on by the complainant. [redacted] NH Electric, Inc.