Brickhouse Grille

Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ The protocol for our establishment is to give correct change to the customerAfter discussing with the server she did not have the correct change, which is an occurrence that can happen in any cash businessUpon discussing the situation, the server informed me she was going to rectify the problem by getting more change from managementUnfortunately upon return the customer had leftI apologize for the inconvenience and miscommunication on our endAs a reputable business in the community, we hold ourselves to high standardsWe have no problem paying back the .$I apologize you felt we were stealing .$from you, but we hold business ethics and values high, and were by no means trying to stealPlease contact me so we can compensate you for this situation Mike [redacted] Owner [redacted] BrickHouse Grille Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The server told me to have a nice day and walked awayShe made no indication she was going to get me my change

Initial Business Response /* (1000, 8, 2015/07/29) */
The protocol for our establishment is to give correct change to the customer. After discussing with the server she did not have the correct change, which is an occurrence that can happen in any cash business. Upon discussing the situation, the...

server informed me she was going to rectify the problem by getting more change from management. Unfortunately upon return the customer had left. I apologize for the inconvenience and miscommunication on our end. As a reputable business in the community, we hold ourselves to high standards. We have no problem paying back the .$80. I apologize you felt we were stealing .$80 from you, but we hold business ethics and values high, and were by no means trying to steal. Please contact me so we can compensate you for this situation.
Mike [redacted]
Owner
[redacted]
BrickHouse Grille
Initial Consumer Rebuttal /* (3000, 10, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The server told me to have a nice day and walked away. She made no indication she was going to get me my change.