I called [redacted] and we have the issue resolved so you can close the complaint Thank you *** Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would have paid the deductible your service manager offered to include it in the estimateAnd I like how you try and turn your Scam around on me I will never come to any of your places of business againI could have had this door fixed for less than what the deductible is if I would have agreed to just popping out the dent???? you charged for popping out a dent and repainting the bottom of a door if I would have known this was your service managers intent I wouldn't have agreed I could have had this done for less than $Here are copies of the emails prior to filing complaint to show Brickners wants to keep going round and round on this and I tried to work this out before filing a complaint Everyone should know how they scam the public.My truck was damaged by your service deptin AntigoI was told a tech backed in to a tree? They offered to replace my bumper I was fine with thatI picked up my truck yesterday and it was a used bumper with a dent in it and it looked slightly bend to me so I called your service deptand the manager new nothing about the replacement bumper being used and said he would call me backMean while I decided to take my truck to a auto body shop to see if their was anymore damage and it turns out when the bumper was smashed in it pushed in the rear body sill of the truck box and barred some metal for rust to attackI feel like im getting the run around from your service dept(Like they didn't know it was a used bumper with a dent in it, the dent is circled with yellow chalk and the plastic molding by the licplate is bent up and the rear body sill panel is plainly dented with metal showing) I've reported this to my insurance company and waiting for them to get back to me on what I should do before I call your service dept backDo you have any suggestionsLAN Tech LLC [redacted] * [redacted] *** [redacted] [redacted] AttachmentsDownload all103_9736.JPGDownload103_9737.JPGDownload103_9738.JPGDownload103_9743.JPGDownl...⇄ Reply All or Forward | More [redacted] To me Mar 2***First off I want to apologize for the repair of your truck, that was unacceptableI am just following up to make sure everything was done to your satisfaction?*** Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar [redacted] The bumper and rear box sill was fixed and yes to my satisfactionHowever I had a deer run in to my driver door the next day and took it back to the collision center in Antigo and had them do the repair to the door along with some work to the tailgate and front lower fenders (where some paint was peeling backThe charge for the door was I was told the skin would be replaced and was shown the door skin when I dropped the truck off and that's why it was costing so much for the amount of labor and the skin it self was I got the truck back and it looks fine but the skin was never replaced you can tell when you open the door and look at the seam I called and asked about the skin not being replaced I was told the dent popped out easy and they just repainted the same door skinI asked about why the same charge and they said they gave the money back to the shop?? Rather than re write a new order ?? I paid a total of $to have a dent popped out of door and repainted and to have a tailgate with a rust spot fixed and the front fenders repainted on the bottom rocker panels.I think they should have contacted me and told me that they were going to pop the dent out easily and save the skin and the labor that's a big savings but I wasn't informed and was charged anywayCopy of receipt is attached *** LAN Tech LLC [redacted] * Antigo, WI [redacted] [redacted] Show message historybrickner's collision center.pdfDownloadViewReply, Reply All or Forward | More [redacted] To me Mar 17That’s how they saved you your $deductible Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar 17No the original estimate was for over $that's how they saved me my $deductibleAnd the estimate was for replacing the door skin not popping out the dentAnd why didn't they tell that they weren't going to replace the skin? Until I called them on itTheirs no way it cost to pop out a dent and paint a doorLAN Tech LLC [redacted] * Antigo, WI [redacted] [redacted] Show message historyReply, Reply All or Forward | More [redacted] To me Mar 17So we saved some money by popping out the door and refinishing it, the estimate to replace the panel was and you paid plus the extra work you had doneOur estimates are written using an insurance required estimating system and there is no fudging on them to cover a deductible as it was many years agoThe cost for paint and materials and labor is all okayed by the insurance companyDid you ask [redacted] to eat the deductible?I assume so as everyone does but if you think there is enough profit in a $estimate to cover a $deductible (25% of the estimate) your wrongSorry I am not trying to be harsh but you paid for what you gotI can look into it more precisely if you wish but I really don’t see an issue as you got what you wanted if I am seeing this correctly Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Regards, [redacted]
I called [redacted] and we have the issue resolved so you can close the complaint Thank you *** Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would have paid the deductible your service manager offered to include it in the estimateAnd I like how you try and turn your Scam around on me I will never come to any of your places of business againI could have had this door fixed for less than what the deductible is if I would have agreed to just popping out the dent???? you charged for popping out a dent and repainting the bottom of a door if I would have known this was your service managers intent I wouldn't have agreed I could have had this done for less than $Here are copies of the emails prior to filing complaint to show Brickners wants to keep going round and round on this and I tried to work this out before filing a complaint Everyone should know how they scam the public.My truck was damaged by your service deptin AntigoI was told a tech backed in to a tree? They offered to replace my bumper I was fine with thatI picked up my truck yesterday and it was a used bumper with a dent in it and it looked slightly bend to me so I called your service deptand the manager new nothing about the replacement bumper being used and said he would call me backMean while I decided to take my truck to a auto body shop to see if their was anymore damage and it turns out when the bumper was smashed in it pushed in the rear body sill of the truck box and barred some metal for rust to attackI feel like im getting the run around from your service dept(Like they didn't know it was a used bumper with a dent in it, the dent is circled with yellow chalk and the plastic molding by the licplate is bent up and the rear body sill panel is plainly dented with metal showing) I've reported this to my insurance company and waiting for them to get back to me on what I should do before I call your service dept backDo you have any suggestionsLAN Tech LLC [redacted] * [redacted] *** [redacted] [redacted] AttachmentsDownload all103_9736.JPGDownload103_9737.JPGDownload103_9738.JPGDownload103_9743.JPGDownl...⇄ Reply All or Forward | More [redacted] To me Mar 2***First off I want to apologize for the repair of your truck, that was unacceptableI am just following up to make sure everything was done to your satisfaction?*** Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar [redacted] The bumper and rear box sill was fixed and yes to my satisfactionHowever I had a deer run in to my driver door the next day and took it back to the collision center in Antigo and had them do the repair to the door along with some work to the tailgate and front lower fenders (where some paint was peeling backThe charge for the door was I was told the skin would be replaced and was shown the door skin when I dropped the truck off and that's why it was costing so much for the amount of labor and the skin it self was I got the truck back and it looks fine but the skin was never replaced you can tell when you open the door and look at the seam I called and asked about the skin not being replaced I was told the dent popped out easy and they just repainted the same door skinI asked about why the same charge and they said they gave the money back to the shop?? Rather than re write a new order ?? I paid a total of $to have a dent popped out of door and repainted and to have a tailgate with a rust spot fixed and the front fenders repainted on the bottom rocker panels.I think they should have contacted me and told me that they were going to pop the dent out easily and save the skin and the labor that's a big savings but I wasn't informed and was charged anywayCopy of receipt is attached *** LAN Tech LLC [redacted] * Antigo, WI [redacted] [redacted] Show message historybrickner's collision center.pdfDownloadViewReply, Reply All or Forward | More [redacted] To me Mar 17That’s how they saved you your $deductible Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar 17No the original estimate was for over $that's how they saved me my $deductibleAnd the estimate was for replacing the door skin not popping out the dentAnd why didn't they tell that they weren't going to replace the skin? Until I called them on itTheirs no way it cost to pop out a dent and paint a doorLAN Tech LLC [redacted] * Antigo, WI [redacted] [redacted] Show message historyReply, Reply All or Forward | More [redacted] To me Mar 17So we saved some money by popping out the door and refinishing it, the estimate to replace the panel was and you paid plus the extra work you had doneOur estimates are written using an insurance required estimating system and there is no fudging on them to cover a deductible as it was many years agoThe cost for paint and materials and labor is all okayed by the insurance companyDid you ask [redacted] to eat the deductible?I assume so as everyone does but if you think there is enough profit in a $estimate to cover a $deductible (25% of the estimate) your wrongSorry I am not trying to be harsh but you paid for what you gotI can look into it more precisely if you wish but I really don’t see an issue as you got what you wanted if I am seeing this correctly Best Regards [redacted] Brickners of Wausau [redacted] Brickners of Antigo and RV Center [redacted] Regards, [redacted]