Brickner's of Wausau, Inc

Valerie ***: Michael ***(owner) called and talked with Ms*** explaining that our experience and opinion is that flushing will not take care of her problem long term. The only way to make sure is to replace the heater core. We are taking care of the bill, and will not
charge her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Valerie ***

*** *** has brought her Dodge Avenger to Brickner's of Wausau, six times, with times being body shop repairs, and oil change, and mechanical repairs, since purchasing in Feb2013. The last time it was in the body shop ( Jan 2014) when picking it up she stated that there
was a weatherstrip that wasn't right. Our Body Shop manager ordered the strip, and set up the appointment for installation. After missing several appointments, without a call letting us know, we installed the strip. THEN, she said it wasn't the right weatherstrip. We ordered another one, and again after missing appointments, installed it. This was done at no charge to her! Then she complained that there was some "white dust" all over the interior of the vehicle. The car was in the shop a very short amount of time for the installations, with the body shop manager doing the work. He certainly wouldn't have let the vehicle go with "white dust" all over. We even tried picking up her vehicle in the attempt to get this done
In August she said that her driver side heated seat did not turn on high. We ordered that, and replaced under warranty. She also had a concern with the stitching on the rear seat, and since that type of repair requires authorization from Chrysler we took pictures and summited them, after which we installed a rear seat cushion under warranty. In Oct she again complained that the drivers seat heater was not working. We tested everything, and concluded that the seat heater was working correctly. She also had a concern about the drivers side window not going all the way down. We did a "relearn" for the window auto option, lubed the glass runs, and the window operated properly. During this entire Aug-Oct period, we would leave messages for *** and she didn't return them, and missed appointments, without giving us a call
We have done everything possible to take care of ***'s concerns, only to have something else crop up for her to be upset about. She seems to always want something different to be fixed. After receiving this complaint, our Service Manager Dave, called her to discuss the matter, and after a few minutes she hung up on him!
In reality, I really don't know what else we could have done for her. Then, when taking the vehicle to one of our sister stores, Brickner Motors, now she has more complaints about a scratch, and the door not shutting! The Brickner Family Auto Dealerships would not have been in business for almost years if we did not take care of our customers concerns and treated our customers as *** has stated As the Revdex.com knows, complaints about our dealerships are few and far between
Sincerely,
*** * ***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]So what they're saying is I should have checked their work, after they did itThe Jeep dealer in Rhinelander WI said " the bolt should have been lock-tighted in." They believe the bolt was never put in. When the wheel bearing comes new for replacement with new bolts, the bolts have lock-tight on themThat is a type of glueRhinelander Jeep said these bolts should not have came out if they were placed in correctlyThe mechanic in Rhinelander said they also put a bit of lock tight on the bolts if new ones aren't used, however, if the bolts were properly torqued it would not have been a problem.
Regards,
*** ***

*** *** had his Jeep Grand Cherokee in on 06-23-to have his right front wheel bearing replaced. After months he called and stated that another repair facility said there a bolt missing. Service Manager told him that after that length of time, there was nothing we
could do for him. Repairs do not have that long of a warranty. Brickner's of Wausau feels that we have done nothing wrong in this situation, and are denying refund. *** * ***General ManagerBrickner's of Wausau Inc