[redacted] *** has brought her Dodge Avenger to Brickner's of Wausau, six times, with times being body shop repairs, and oil change, and mechanical repairs, since purchasing in Feb The last time it was in the body shop ( Jan 2014) when picking it up she stated that there was a weatherstrip that wasn't right Our Body Shop manager ordered the strip, and set up the appointment for installation After missing several appointments, without a call letting us know, we installed the strip THEN, she said it wasn't the right weatherstrip We ordered another one, and again after missing appointments, installed it This was done at no charge to her! Then she complained that there was some "white dust" all over the interior of the vehicle The car was in the shop a very short amount of time for the installations, with the body shop manager doing the work He certainly wouldn't have let the vehicle go with "white dust" all over We even tried picking up her vehicle in the attempt to get this done In August she said that her driver side heated seat did not turn on high We ordered that, and replaced under warranty She also had a concern with the stitching on the rear seat, and since that type of repair requires authorization from Chrysler we took pictures and summited them, after which we installed a rear seat cushion under warranty In Oct she again complained that the drivers seat heater was not working We tested everything, and concluded that the seat heater was working correctly She also had a concern about the drivers side window not going all the way down We did a "relearn" for the window auto option, lubed the glass runs, and the window operated properly During this entire Aug-Oct period, we would leave messages for [redacted] and she didn't return them, and missed appointments, without giving us a call We have done everything possible to take care of ***'s concerns, only to have something else crop up for her to be upset about She seems to always want something different to be fixed After receiving this complaint, our Service Manager Dave, called her to discuss the matter, and after a few minutes she hung up on him! In reality, I really don't know what else we could have done for her Then, when taking the vehicle to one of our sister stores, Brickner Motors, now she has more complaints about a scratch, and the door not shutting! The Brickner Family Auto Dealerships would not have been in business for almost years if we did not take care of our customers concerns and treated our customers as *** has stated As the Revdex.com knows, complaints about our dealerships are few and far between Sincerely, [redacted] General Manager
[redacted] *** has brought her Dodge Avenger to Brickner's of Wausau, six times, with times being body shop repairs, and oil change, and mechanical repairs, since purchasing in Feb The last time it was in the body shop ( Jan 2014) when picking it up she stated that there was a weatherstrip that wasn't right Our Body Shop manager ordered the strip, and set up the appointment for installation After missing several appointments, without a call letting us know, we installed the strip THEN, she said it wasn't the right weatherstrip We ordered another one, and again after missing appointments, installed it This was done at no charge to her! Then she complained that there was some "white dust" all over the interior of the vehicle The car was in the shop a very short amount of time for the installations, with the body shop manager doing the work He certainly wouldn't have let the vehicle go with "white dust" all over We even tried picking up her vehicle in the attempt to get this done In August she said that her driver side heated seat did not turn on high We ordered that, and replaced under warranty She also had a concern with the stitching on the rear seat, and since that type of repair requires authorization from Chrysler we took pictures and summited them, after which we installed a rear seat cushion under warranty In Oct she again complained that the drivers seat heater was not working We tested everything, and concluded that the seat heater was working correctly She also had a concern about the drivers side window not going all the way down We did a "relearn" for the window auto option, lubed the glass runs, and the window operated properly During this entire Aug-Oct period, we would leave messages for [redacted] and she didn't return them, and missed appointments, without giving us a call We have done everything possible to take care of ***'s concerns, only to have something else crop up for her to be upset about She seems to always want something different to be fixed After receiving this complaint, our Service Manager Dave, called her to discuss the matter, and after a few minutes she hung up on him! In reality, I really don't know what else we could have done for her Then, when taking the vehicle to one of our sister stores, Brickner Motors, now she has more complaints about a scratch, and the door not shutting! The Brickner Family Auto Dealerships would not have been in business for almost years if we did not take care of our customers concerns and treated our customers as *** has stated As the Revdex.com knows, complaints about our dealerships are few and far between Sincerely, [redacted] General Manager