Sign in

Brickner's of Antigo, Inc.

Sharing is caring! Have something to share about Brickner's of Antigo, Inc.? Use RevDex to write a review
Reviews Brickner's of Antigo, Inc.

Brickner's of Antigo, Inc. Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As far as the matter is concerned I feel as the refrigerant leak was noticed within hours of receiving my vehicle. My vehicle held Freon before the repairs and will not after the repairs. Knowing that extensive work is involved in pulling the dash and replacing the part I am sure that some places would like to see if they could get one over on the customer. Just like the 2 heater hose standoffs that I found broken off when I changed out the plugs. But if I had not changed them out I guess I wouldn't have known that either. The fact remains that I only have 105000 miles on my vehicle (and came from California and has only been in WI for 2 years, so it doesn't have any rust or other problems that might cause metal fatigue) and Brickner's treats that as if it is worn out and time for a new vehicle. Yes, I got rude after they charged me $55 to tell me that they didn't cause the A/C damage and I  probably did while changing out the plugs (which the response said wasn't likely). They didn't mention the Service manager being rude and telling me how he got in trouble for extending my warranty and that I was nothing but trouble since the day he "helped" me. Is wanting your vehicle repaired correctly a problem for them? I would like to also say that the repairs I took it in for are a manufacture defect that has been occurring on the HEMI engine since 2003 and should have been recalled or redesigned long ago. The second I mentioned the problem to 3 separate mechanics they all told me that those engines were known for loosing a lobe on the camshaft. So I don't feel that the dealer was so far off in extending the warranty (might save a class action lawsuit). If a company won't stand behind their work it isn't a company that I want to do business with.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would have paid the deductible your service manager offered to include it in the estimate. And I like how you try and turn your Scam around on me.  I will never come to any of your places of business again. I could have had this door fixed for less than what the deductible is if I would have agreed to just popping out the dent???? you charged 1409.87 for popping out a dent and repainting the bottom of a door if I would have known this was your service managers intent i wouldn't have agreed I could have had this done for less than $500. Here are copies of the emails prior to filing complaint to show Brickners wants to keep going round and round on this and I tried to work this out before filing a complaint Everyone should know how they scam the public.My truck was damaged by your service dept. in Antigo. I was told a tech backed in to a tree? They offered to replace my bumper I was fine with that. I picked up my truck yesterday and it was a used bumper with a dent in it and it looked slightly bend to me so I called your service dept. and the manager new nothing about the replacement bumper being used and said he would call me back. Mean while I decided to take my truck to a auto body shop to see if their was anymore damage and it turns out when the bumper was smashed in it pushed in the rear body sill of the truck box and barred some metal for rust to attack. I feel like im getting the run around from your service dept. (Like they didn't know it was a used bumper with a dent in it, the dent is circled with yellow chalk and the plastic molding by the lic. plate is bent up and the rear body sill panel is plainly dented with metal showing) I've reported this to my insurance company and waiting for them to get back to me on what I should do before I call your service dept back. Do you have any suggestions. LAN Tech LLC [redacted] 
[redacted] 
[redacted]4 AttachmentsDownload all103_9736.JPGDownload103_9737.JPGDownload103_9738.JPGDownload103_9743.JPGDownl... Reply All or Forward | More[redacted]To me Mar 2[redacted]First off I want to apologize for the repair of your truck, that was unacceptable. I am just following up to make sure everything was done to your satisfaction?[redacted] Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]  Show message historyReply, Reply All or Forward | MoremeTo [redacted]  Mar 17[redacted]The bumper and rear box sill was fixed and yes to my satisfaction. However I had a deer run in to my driver door the next day and took it back to the collision center in Antigo and had them do the repair to the door along with some work to the tailgate and front lower fenders (where some paint was peeling back. The charge for the door was 1409.87 I was told the skin would be replaced and was shown the door skin when I dropped the truck off and that's why it was costing so much for the amount of labor and the skin it self was 400.00 . I got the truck back and it looks fine but the skin was never replaced you can tell when you open the door and look at the seam I called and asked about the skin not being replaced I was told the dent popped out easy and they just repainted the same door skin. I asked about why the same charge and they said they gave the money back to the shop?? Rather than re write a new order ?? I paid a total of $1659.87... 1409.00 to have a dent popped out of door and repainted and 250.00 to have a tailgate with a rust spot fixed and the 2 front fenders repainted on the bottom rocker panels.I think they should have contacted me and told me that they were going to pop the dent out easily and save the skin and the labor that's a big savings but I wasn't informed and was charged anyway. Copy of receipt is attached.  [redacted] LAN Tech LLC [redacted] Antigo, WI 54409 [redacted] 
[redacted] Show message historybrickner's collision center.pdfDownloadViewReply, Reply All or Forward | More[redacted]To me Mar 17That’s how they saved you your $500 deductible Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]  Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar 17No the original estimate was for over $1900.00 that's how they saved me my $500.00 deductible. And the estimate was for replacing the door skin not popping out the dent. And why didn't they tell that they weren't going to replace the skin? Until I called them on it. Theirs no way it cost 1400.00 to pop out a dent and paint a door. LAN Tech LLC [redacted] Antigo, WI 54409 [redacted] 
[redacted]  Show message historyReply, Reply All or Forward | More[redacted]To me Mar 17So we saved some money by popping out the door and refinishing it, the estimate to replace the panel was 1900 and you paid 1400 plus the extra work you had done. Our estimates are written using an insurance required estimating system and there is no fudging on them to cover a deductible as it was many years ago. The cost for paint and materials and labor is all okayed by the insurance company. Did you ask [redacted] to eat the deductible?I assume so as everyone does but if you think there is enough profit in a $2000 estimate to cover a $500 deductible (25% of the estimate) your wrongSorry I am not trying to be harsh but you paid for what you got. I can look into it more precisely if you wish but I really don’t see an issue as you got what you wanted if I am seeing this correctly Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]
Regards,
[redacted]

Mr. [redacted] came to Brickner’s of Antigo on 5/11/2017 seeking warranty coverage on a condition that he had diagnosed, obviously by someone other than a franchised facility, and was looking for warranty coverage. Brickner’s of Antigo is a Customer First Award for Excellence  Recipient and has...

earned the power to offer Good Will Warranty for customers meeting the criteria.  [redacted], Service Manager extended the “good will” repair in hopes of creating a  relationship with Mr. [redacted] for his future vehicle purchases as well as repairs of vehicles with Brickner’s of Antigo, even though he was out of warranty by almost a year and by 5128 miles. The total repair came to $3579.49 of which Mr. [redacted] was responsible for a $500 deductible as per their agreement.We verified his concern with the truck and as per Warranty protocol. (See RO # [redacted] that is attached), we performed the procedure as agreed upon.Notice on the RO that the vehicle mileage in is 105128 and mileage out is 105133, which is because the vehicle was road tested to be sure the warranty operation had fixed the concern. Mr. [redacted] did come back with a engine miss concern and it was recommended to change the plugs, as that may be his problem and that would be the first and least expensive thing to check. (Warranty does not cover spark plugs and they probably were the original ones so were due to be changed). Mr. [redacted] left  expressing his feelings in a not very professional manner. We still would extend the offer to address his concern and if it is something directly related to the repair, we may be able to  cover under warranty, otherwise Mr. [redacted] would be responsible for any repairs.We fixed a concern with new parts that performed to OEM specifications and it is working with an engine that has 105128 miles on it. That can compromise worn components. Note that that concern was never addressed again in the future with Brickner’s. When the truck was repaired for the good will repair, the air conditioning system was evacuated in order to perform the repair and re-charged after the repair. If the system had a significant leak when we recharged the system, the machine used to charge the system will default and not let the operation be performed. Thereby reinforcing that Brickners did not damage his system. We diagnosed the A/C concern on 6/12/2017 as per attached RO # 57271 with mileage of 106238, and the evaporator, which is located behind the fire wall, was leaking internally. The compressor, which has to be taken off the engine to perform the fix, has lines that go to the receiver dryer which is securely mounted to the body of the truck and then lines go to the evaporator making the accused damage highly unlikely. Evaporator cores generally fail due to moisture and debris contained in the evaporator box. Mr. [redacted] feels that since we did evac and charge the A/C system, that is what caused the evaporator to go bad and we should be responsible.   Is it possible that by evacuating and re-charging the system that it compromised a susceptible evaporator core?  Absolutely, especially on a system that is of that age and mileage. And if that did happen we would not be responsible as we could not prevent it.Often repairs to a vehicle will cause related things to fail. That’s a fact of the business. Just as a doctor performs a procedure other concerns can develop as a result of that procedure.Is it possible that Mr. [redacted] could have caused the leak when he changed the spark plugs? Anything is possible as we have stated before, but not likely. After conversation with a Master Certified FCA technician a A/C leak could not be heard by a hissing other than if a line was blatantly broken which it was not.  If the hissing sound he heard would have happened to be refrigerant, the leak would have had to have started very close to the time he heard it as there is only 1.6 lbs. not liters of refrigerant in the system and would leak out in a very short time frame. As far as conversations with [redacted], who works at a different dealership which is not the “main office” as referred to by Mr. [redacted].[redacted] would not have had the information at his finger tips to make a decision to the accusations and threats by [redacted], but did indeed follow up with [redacted] who is the service manager at Brickners of Antigo where the work was performed and agreed with  Joes decision.  We apologize for the unforeseen circumstances and assure you we have the customer best interest in mind and is evident in the good will gesture.To help Mr. [redacted] with his A/C problems Brickner’s of Antigo would be willing to discount the A/C work that needs to be done by 20%. Thank You,[redacted] [redacted]

I called [redacted] and we have the issue resolved so you can close the complaint Thank you [redacted] Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The leak in the air conditioning system gets worse when upward pressure is put on the lines that run over the top of the head and valve cover assembly that Brickners removed. The lines are located inches above the valve cover and would have been a tight fit to remove the valve cover and cylinder head. We both know the reason this is an issue is because it requires the dash to be removed which is extensive maintenance. I have checked with other dealer garages in the area and have found out that you can in fact service the air conditioner with a leaking system. This was found within 3 hours of picking up the vehicle. I find it hard to believe that a Dodge is "worn out" at 105,000 miles. Especially since it spent all but the last 2 years in the Californian desert. I just want to get this resolved and not have to take Brickners to court. I would drop the issue in return for the repair costs refunded. This would give me half of the money to get my trucks air conditioner repaired and that would not be worth my time to purse the issue any further.
Regards,
[redacted]

Review: 12-23-13 I purchased 2000 National Tropical RV from Brickners, Antigo, Wi. I wrote on contract "Everything to be in working order". Salesman agreed we'd be shown everything was working. Had technician there that day, but he said he was only showing us location of items. Technician also told me I would find lots problems. That's Awning was out and were rolling up dirty/wet, but wouldn't go in track. After looking in garbage for part, they gave up and put up as is. New awning discussed and salesman told me they were not spending any more money on this RV. At that time, noticed tires looked older and asked age. I told salesman I wouldn't purchase RV if they were more than 5 yrs. old. Salesman had lady in Service look up tire code 089 (have a picture of tire and code). She said she called manufacturer and it meant 08/2009. Since I couldn't get technician to show me anything was working, and no managers were there due to the holiday, I purchased RV and went home with understanding that everything was working. I planned to follow up with manager per our contract. When I took RV to Ford dealer, Crivitz, WI for warranty on cruise control, service dept. looked at all 8 tire codes and said it was 08/1999 or about 14 yrs. old, and unsafe. We were going on first RV trip to Florida in days and had no choice but to put 8 new tires on at that dealership at cost of $2790 with mount/balance.

After the holidays, I talked to sales manager. He made 2nd apt. Got there, and salesman and same technician laughed at me and said weren't showing me anything and they don't show plumbing in winter. Salesman told me they do it all the time, so I knew they were hiding something and the technician told me I would find lots of problems which I told the sales manager. I went home and called owner of Brickners, Antigo. He agreed they needed to show me everything worked and insisted I pay $100 to re-winterize. I agreed. When I arrived at 3rd apt. they gave me a loaner care and said they didn't have time to do it today. At pickup, was told they already looked at it and replaced kitchen faucet, some plumbing pipes and did bypass. Said stuck lot of time and money into it. I would have gotten stuck with that. Technician showed me hot and cold water worked on inside faucets. But told me not to use bypass on outside. He re-winterized. Air conditioner was something cant tell if working in winter. Left with understanding everything now working.

Were to leave on first trip with RV right after Christmas, but got sick and were not able to leave till 3-23-14. Got to Georgia, plugged in RV first time to 50 amp pole at camp grounds. Both TV in front (came with RV) and one in bedroom (we put in ourselves. Outlet and cable connection already there) starting smoking and filled whole RV with smoke. Wife and three pets got out and I unplugged 50 amp cord outside. I checked outside 50 amp cord and at plug, and found live wire connected to ground wire. We had complained a few times to sales manager and owner, so someone probably got yelled at and we immediately though someone may have done this on purpose. But we couldn't prove it, and we didn't call police as the smoke stopped and we prevented a fire. We found the problem and fixed the wires on the cord. There was no smoke or other damage other than 2 old tube type TV's that were not worth anything. I was worried, however, that other electrical wires may have been damaged and did not plug anything into those outlets again. The other outlets seemed to work fine, but didn't try them all. (We still have blown TV's). I did call the technician later when the hot water and air conditioner didn't work, and told him about the fire/wiring problem. I didn't accuse anyone but mentioned that they said they checked everything.

Filled up water in Georgia as temperature was below freezing at home. Water heater came on ok, but no hot water came out any faucets besides outside shower. Was unable to use any hot water for entire 4 weeks. Heated water for dishes and showered at RV campground facilities. There was no way technician could have shown me hot water coming out of faucets unless he filled holding tank with hot water and tried to fool me. He didn't show me hot water working outside but told me not to use outside bypass. After I got home, I looked into it further and the hot water line was cut by the water heater and bypassed to only work on outside shower. There was no way any faucets could have gotten hot water, as he closed up those lines, and moved bypass line for hot to outside shower. Now plumbing has to be redone. I am disabled as is my wife and all this has caused us a lot of extra work and walking. I have Small Fiber Neuropathy and it is painful to use my hands, as well as rest of body. One roof air conditioner vibrates violently, dash AC not working and Fantastic Fan in living room not working. I already put new blade in bathroom fan which was broke into tiny pieces inside unit, didn't notice at purchase. How could they have possibly checked that everything was working if I had this many problems on my first time using it?Desired Settlement: Feel since everything was to be in working order prior to purchase and was stated on contract, it shouldn't matter that there is no warranty once you leave with RV. They did not fulfill their end of agreement. We had the check there, we also had the salesman's word that everything was checked out, so we felt they would be obligated to make another apt. and show us it all worked. At first it seemed like management tried to work with us, but someone was hiding the plumbing problem and if it was fixed, why did they fix it so it still wouldn't work after all that time and money they said they spent. We could have easily had a fire, if wiring and tvs were checked, why did the 50 amp plug blow the two TV's that were plugged in. Luckily we didn't have new flat screen plugged in. They lied about the tires to make a purchase, and that everything worked.

We will try to fix plumbing ourselves with help of our son. We would like payment for parts and $20-$50 in labor depending on how long it takes. We would like reimbursement of 40% of tires or $1100, as the tires if as old as they claimed, 3 yrs. and 8 months, the average motor home tires last 7 -10 years. Don't trust Brickners, and would like them to make arrangements for another one of their dealers to repair AC in dash, Roof AC and Fantastic Fan. Also they would have to make arrangements for another dealer to go thru Electrical and be sure everything is working correctly after fire/smoke damage where 2 TV's were blown. Afraid it may have caused other damage and do not want another fire.

2 TV's blown were old tube type and of no value.

Business

Response:

Mr. [redacted] purchased a 2000 motorhome from Brickner’s of Antigo Rv Center as was stated. At the first showing in December the outside temperature was well below freezing as it had been since early November. The vehicle was winterized and the process to show water functions of a camper that is stored outside in the winter are not feasible without thawing it out inside a warm facility, un-winterizing and then re winterizing. We did a dry prep and show of the motorhome. Brickner’s told Mr. [redacted] several times that when he was ready to depart on his adventure we would be more than happy to show him the water operations of his motorhome.

During the first showing, the technician did state that he was purchasing a RV and they will have concerns, it is a given, even if it is brand new and remind you this unit is 14 years old.

The technician did look for a used part for his awning to try to help the concern but could not find a used part. (By the way we don’t store our used parts in the garbage)

The tire age concern is valid. We did call in the code to our tire supplier not manufacturer as Mr. [redacted] stated, and we were specifically told 2009 was the build date. I am sure they assumed that we were missing a number as there should be four numbers on a 2009 tire code (0809) After receiving the complaint from Mr. [redacted] on the 089 code, we did some investigating and he is correct on the 1999 build date. We are sorry for us giving him the wrong information, but that is what we were told. No one lied to him to sell him a motorhome. The tires passed safety inspection and quite honestly we wish Mr. [redacted] would not have purchased the motorhome as he stated if the tires were too old. We would be willing to give him $500 towards his tire purchase

Mr. [redacted] was shown the operation of the motorhome three times.

The last show time was the wet run as we agreed upon as he was to be responsible for the- winterizing cost. The service manager was uncomfortable to show the motorhome the day it was brought in as it was extremely cold outside. Watering up an extremely cold water tank and using plumbing was not a good choice and we decided to let the camper unthaw for a few days, then had Mr. [redacted] come back for the wet show, as we did provide him with a loaner vehicle at no charge. Winter water operation is not normally done in the winter for obvious reasons.

While filling and testing, a faucet was low on pressure, assumed it was a faucet and replaced it, but it was a more in depth issue that we anticipated and fixed the problem at a cost of over $500 and NEVER asked for a penny from Mr. [redacted] .If we were trying to hide something why would we go ahead and fix it?

We also repaired a antifreeze leak that was not there when he bought the motorhome (which Mr. [redacted] acknowledged) at no Charge.

As far as the hot water not working due to plumbing issues is highly unlikely as it worked here when we did the wet showing. The valves were probably not returned to summer position to get hot water to the faucets. The accusations to “fill a holding tank” to get hot water temporarily did not happen, we did not try to “fool” Mr. [redacted].

In the case of the air conditioning issue on the chassis. We would be more than willing to check out the a/c but it is in our opinion a waste of money. Due to the size of the camper the chassis air will not cool down the coach to a comfortable temperature. If it is hot, it is recommended to run your generator and run the roof top ac units

Regarding the 50 amp service, We have no idea what could have happened as we had the unit plugged in to a120 volt outlet when he came for his showings.

Brickners of Antigo would be more than happy to look at Mr. [redacted] plumbing electrical and air conditioning concerns. If there are any issues and they were caused by Mr. [redacted] or operating as designed, he will be responsible for the expense.

Best Regards

President

Brickners of Wausau

Brickners of Antigo and RV Center

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

5-20-14 I reviewed Brickner's of Antigo's 5-9-14 offer of $500, plus inspection of plumbing, AC and Electrical with repairs at our cost and reject this offer and counter offer. We appreciate your reply & understand why you don't want to admit any wrong doing, but please don't place blame on us. You admit dating tires wrong, but continue to give excuses and lies about showing us RV operation three times, fixing plumbing, checking electrical ( TV's run on 50 amp, yet you only checked RV on 120 amp,) and having salesman tell us Inspection Checklist showed Dash AC not working, but was fixed prior to purchase, and first apt., In fact, he said everything on RV was checked and in working order accept the refrigerator didn't run on gas. He welcomed us to write " Everything to be in Working Order" on contract and said we'd be shown everything worked, including hot/cold water and then re-winterized.

Review: Took truck to brickners for dent in drivers side door estimate was for $1909.87 to include $500 deductible Actual cost of door estimate was 1409.87 but they wrote it higher to cover the deductible. I was told they would be replacing the door skin witch is why it was so expensive. when I received the truck back I noticed they didn't replace the door skin. I called their shop and was told the dent popped out easily so they just refinished the door I asked about why adjustments weren't made I was told rather than rewrite the estimate or work order they just gave the money to their shop??? I contacted [redacted] on this and he say's "so we saved some money" and theirs not much profit in a estimate under $2.000.00.

The work I agreed on was to replace the door skin not pop the dent and refinish the same door, I was never informed that they were doing this till after I called them and asked why the door skin wasn't replaced.Desired Settlement: I think Brickners should rewrite the work order to the work they actually did and not the work they didn't do and refund me or my insurance company the difference

Business

Response:

Brickner’s will repair the truck as per the estimate and the customer will be responsible for the $500.00 deductible that he did not pay with the earlier repairs. Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would have paid the deductible your service manager offered to include it in the estimate. And I like how you try and turn your Scam around on me. I will never come to any of your places of business again. I could have had this door fixed for less than what the deductible is if I would have agreed to just popping out the dent???? you charged 1409.87 for popping out a dent and repainting the bottom of a door if I would have known this was your service managers intent I wouldn't have agreed I could have had this done for less than $500. Here are copies of the emails prior to filing complaint to show Brickners wants to keep going round and round on this and I tried to work this out before filing a complaint Everyone should know how they scam the public.My truck was damaged by your service dept. in Antigo. I was told a tech backed in to a tree? They offered to replace my bumper I was fine with that. I picked up my truck yesterday and it was a used bumper with a dent in it and it looked slightly bend to me so I called your service dept. and the manager new nothing about the replacement bumper being used and said he would call me back. Mean while I decided to take my truck to a auto body shop to see if their was anymore damage and it turns out when the bumper was smashed in it pushed in the rear body sill of the truck box and barred some metal for rust to attack. I feel like im getting the run around from your service dept. (Like they didn't know it was a used bumper with a dent in it, the dent is circled with yellow chalk and the plastic molding by the lic. plate is bent up and the rear body sill panel is plainly dented with metal showing) I've reported this to my insurance company and waiting for them to get back to me on what I should do before I call your service dept back. Do you have any suggestions. LAN Tech LLC [redacted]

[redacted]4 AttachmentsDownload all103_9736.JPGDownload103_9737.JPGDownload103_9738.JPGDownload103_9743.JPGDownl... Reply All or Forward | More[redacted]To me Mar 2[redacted]First off I want to apologize for the repair of your truck, that was unacceptable. I am just following up to make sure everything was done to your satisfaction?[redacted] Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar 17[redacted]The bumper and rear box sill was fixed and yes to my satisfaction. However I had a deer run in to my driver door the next day and took it back to the collision center in Antigo and had them do the repair to the door along with some work to the tailgate and front lower fenders (where some paint was peeling back. The charge for the door was 1409.87 I was told the skin would be replaced and was shown the door skin when I dropped the truck off and that's why it was costing so much for the amount of labor and the skin it self was 400.00 . I got the truck back and it looks fine but the skin was never replaced you can tell when you open the door and look at the seam I called and asked about the skin not being replaced I was told the dent popped out easy and they just repainted the same door skin. I asked about why the same charge and they said they gave the money back to the shop?? Rather than re write a new order ?? I paid a total of $1659.87... 1409.00 to have a dent popped out of door and repainted and 250.00 to have a tailgate with a rust spot fixed and the 2 front fenders repainted on the bottom rocker panels.I think they should have contacted me and told me that they were going to pop the dent out easily and save the skin and the labor that's a big savings but I wasn't informed and was charged anyway. Copy of receipt is attached. [redacted] LAN Tech LLC [redacted] Antigo, WI 54409 [redacted]

[redacted] Show message historybrickner's collision center.pdfDownloadViewReply, Reply All or Forward | More[redacted]To me Mar 17That’s how they saved you your $500 deductible Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted] Show message historyReply, Reply All or Forward | MoremeTo [redacted] Mar 17No the original estimate was for over $1900.00 that's how they saved me my $500.00 deductible. And the estimate was for replacing the door skin not popping out the dent. And why didn't they tell that they weren't going to replace the skin? Until I called them on it. Theirs no way it cost 1400.00 to pop out a dent and paint a door. LAN Tech LLC [redacted] Antigo, WI 54409 [redacted]

[redacted] Show message historyReply, Reply All or Forward | More[redacted]To me Mar 17So we saved some money by popping out the door and refinishing it, the estimate to replace the panel was 1900 and you paid 1400 plus the extra work you had done. Our estimates are written using an insurance required estimating system and there is no fudging on them to cover a deductible as it was many years ago. The cost for paint and materials and labor is all okayed by the insurance company. Did you ask [redacted] to eat the deductible?I assume so as everyone does but if you think there is enough profit in a $2000 estimate to cover a $500 deductible (25% of the estimate) your wrongSorry I am not trying to be harsh but you paid for what you got. I can look into it more precisely if you wish but I really don’t see an issue as you got what you wanted if I am seeing this correctly Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]

Regards,

Business

Response:

I called [redacted] and we have the issue resolved so you can close the complaint Thank you [redacted] Best Regards[redacted]Brickners of Wausau[redacted]Brickners of Antigo and RV Center[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Yes Jerry from Brickner's called me on April 6th and we agree'd on him sending me a 300.00 check for the door skin price that wasn't replaced and I did receive the check in the mail today. Thanks

Review: I was told by the sales person [redacted] that before I picked up my vehicle that I had purchased they had scheduled to have it detailed (meaning cleaned). I was also told by the sales manager that this would be done. The truck was not washed on the outside and the interior was not cleaned at all there, was dirt built up on all the controls and dashboard, major stains on the upholstery and dashboard.Desired Settlement: I am taking my vehicle to a detailing service on Tuesday September 3rd 2013 and would like to have the charges refunded to me

Business

Response:

[redacted] informed me that he was not happy with

the detail. I offered to have it re-detailed, pick it up, deliver it,

give a loaner and he was going to do it and now he decided not to have

us do it.

Consumer

Response:

Check fields!

Write a review of Brickner's of Antigo, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Brickner's of Antigo, Inc. Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Repair & Service

Address: 123 State Highway 64, Antigo, Wisconsin, United States, 54409

Phone:

Show more...

Web:

This website was reported to be associated with Brickner's of Antigo, Inc..



Add contact information for Brickner's of Antigo, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated