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Bridal Corner, Inc.

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Bridal Corner, Inc. Reviews (1)

This business ordered the wrong size dress from a designer and will not exchange the dress for the correct size.In May 2013 I was measured and sized for a bridesmaid dress here. The business ordered a dress from the designer, [redacted], and I agreed to their no-exchange policy. However, when the dress arrived in August 2013, it did not fit. I asked the store to send me my measurements and compared the measurements that they took with the official [redacted] bridesmaid dress sizing chart that is available on the [redacted] website. I do not live locally. I called the store and asked them to exchange the dress and they said they would not. I took the dress to a seamstress in my neighborhood who informed me that there is not enough fabric in the dress to let it out as much as necessary. She took my measurements and found that the store had mis-measured me by several inches. She called the store to verify that 1) their measurements were wrong, and 2) even based on those incorrect measurements, they erred and ordered the wrong size based on the [redacted] size chart. The store ordered me a size 8 dress while I need a size 10.Desired SettlementMy ideal settlement is for the store, or the designer, to issue me a replacement dress in size 10. I would need it with enough time to get alterations, if necessary (in case this dress is too large), prior to the November 9 wedding.A less ideal but still acceptable settlement would be for this store to provide fabric at no charge to my seamstress so that she can make the dress larger, and for the store to issue me a full replacement of the cost of the dress ($185).Business Response We measured [redacted] and had her try on the dress in size 10, which was too big for her, and ordered her 1 size smaller. When I first talked to her about this issue several weeks ago I asked her to come in with the dress. She said she couldn't before the wedding. I offered to come in on the days we are closed to make it convenient for her,or stay later or come in earlier on the days we are open. She would not work with me. In these cases we need to see the dress on to address the issue. We haven't been able to. Last week I spoke to [redacted] and asked how much fabric she needed, as I agreed to provide it. She didn't know. I asked for her seamstress phone number, she said she did not know it but would have her seamstress would call with the amount we need. I have not yet received a call. I don't understand how a size 10 can be too big, and an 8 way too small. She tried to tell me our dress was "stretched out". This is a satin dress with lining. Neither the satin nor the lining stretch. I have tried to work with her, even offering my services on our days off and during non-business hours. She will not work with me to resolve this issue.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not proposed a resolution.Final Business Response [redacted]'s seamstress informed me that her bust size was 3 inches larger than what we measured her at. If that were the case, then a size 10, which is only 1 inch bigger, still would not fit, so there is clearly a question about measurements, and possible changes in size from the time measured to now. The seamstress has yet to call with a fabric amount. I would like [redacted] to come in to the store and try on a size 10 to determine if in fact it is our error, or if she had a change in bust size. I fail to understand why she refuses to come into the store as I have been extremely flexible with my hours, even offering to come in on days when the store is closed, coming in early or staying late. Without seeing the dress, there is little I can do. Without a fabric amount, there is still little I can do.

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Description: Bridal Shops

Address: 720 Memorial Drive, Chicopee, Massachusetts, United States, 01020


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