Concerning complaint #[redacted]Ms. [redacted] has a difficult time differentiating between a maintenance issue and a warranty issue. [redacted] has resiliconed her unit multiple times due to the fact that she does not maintain it properly.Ms. [redacted] has refused to pay for repair work performed at her...
property. She scheduled the repair, told the technician that she agreed to the rate and would pay him upon completion. After the repair was completed she then refused to pay.The most recent dealings with Ms. [redacted] have proved to be difficult once again. Not only does she complain about the rate, she doesn't keep her appointments. On 10/18 we had a repair scheduled. The technician arrived on time, Ms. [redacted] was not home. He called her, she said that she would be home in about fifteen minutes. He waited for forty-five minutes. She never showed, he left.The rates of repair work varies greatly from job to job. In general, [redacted] does not require payment in advance but in this case it is justified.[redacted] honors our warranty. Ms. [redacted] has a maintenance issue due to negligence which is not covered by the warranty.
We are working with the [redacted]'s to get this issue resolved. On 2/10/17 [redacted] (Bath Fitter) and [redacted] ([redacted]) went to the property and removed/replaced some of the plumbing leading from the tub line. The ceiling will have to be repaired after remaining open...
for a short period of time. Bath Fitter and the [redacted]'s are aware of this.Thank you, [redacted]2/15/17
Concerning complaint #[redacted]Ms. [redacted] has a difficult time differentiating between a maintenance issue and a warranty issue. [redacted] has resiliconed her unit multiple times due to the fact that she does not maintain it properly.Ms. [redacted] has refused to pay for repair work performed at her...
property. She scheduled the repair, told the technician that she agreed to the rate and would pay him upon completion. After the repair was completed she then refused to pay.The most recent dealings with Ms. [redacted] have proved to be difficult once again. Not only does she complain about the rate, she doesn't keep her appointments. On 10/18 we had a repair scheduled. The technician arrived on time, Ms. [redacted] was not home. He called her, she said that she would be home in about fifteen minutes. He waited for forty-five minutes. She never showed, he left.The rates of repair work varies greatly from job to job. In general, [redacted] does not require payment in advance but in this case it is justified.[redacted] honors our warranty. Ms. [redacted] has a maintenance issue due to negligence which is not covered by the warranty.
l
We are working with the [redacted]'s to get this issue resolved. On 2/10/17 [redacted] (Bath Fitter) and [redacted] ([redacted]) went to the property and removed/replaced some of the plumbing leading from the tub line. The ceiling will have to be repaired after remaining open...
for a short period of time. Bath Fitter and the [redacted]'s are aware of this.Thank you, [redacted]2/15/17