Bridge Bay Resort

FYI, my complaint (ID [redacted]) has been settled directly between Bridge Bay Resort and [redacted] 6/108.There doesn't seem to be any way to convey that info to you via your website. The manager at the resort refunded the disputed amount, kindly and with many apologies. ...

Please let your records reflect that they did not "not respond".  They just responded directly to us. Thank you for your efforts,[redacted]Social Director

Review: Our club ([redacted]) arraigned for a group brunch with The Cookhouse at Bridge Bay Resort on May 17, 2015. The arraignments were made over the phone. The menu and a per person quote was agreed upon. However, our representative could not open the digital contract AND SAID SO a number of times. There was no mention of additional charges for tax and gratuity, no for a room charge. (Our group had eaten at this restaurant in the past and the quoted price always included tax and tip.)Upon receiving the bill, a $75 room charge had been added as well as $111.18 tax and tip. We questioned these additions and the manager dropped the room charge, but insisted we pay the tax and tip.We feel that because we could not open the contract and because the particulars were not verbally explained, we are not responsible for the additional $111.18. If they had quoted $23 per person PLUS tax and tip, we would have have gone elsewhere. $32 per person for scrambled eggs and waffles is a bit high for our group. We have contacted the restaurant several times with our complaint to no avail.Desired Settlement: We request a refund for $111.00 because the manager did not fully inform us of the cost of the event.

Consumer

Response:

FYI, my complaint (ID [redacted]) has been settled directly between Bridge Bay Resort and [redacted] 6/108.