Bridge City Cycles Ltd

Complaint: ***I am rejecting this response because: This response is deceptive from the very first sentenceI did not ask them to confirm my diagnosis; I told them the bike was having starting issues and I did not trust my troubleshooting skills, and I was turning it over to them to troubleshoot and repair I described the starting issue and then Anthony experienced the issue himself as he tried to start the bike to take it back to his shop area. I had contacted one other shop (*** ***) Who told me they didn't work on motorcycles built before the year They were the ones who told me about Bridge City CyclesBridge City Cycles is making up the part about "no other shop being willing the accept third party pay" for the repairI approached no other shop about the repair. The bike only has 101,miles and is not expected to leak oil at that mileageIt is generally understood that overfilling with oil the way BCC did will cause the seal in question to fail and leak the oil it is now leakingAnthony himself said he would fix the leak as warranty work before things got so heated between us and I couldn't trust him to do the repair.I am left with the original starting issue and an oil leak that has me topping of the oil at the rate of a half quart a week.$and still have the starting issues + the oil leakI wish I had looked at the google and Yelp reviews before I took the bike there. Sincerely,*** ***

Customer came in with his own electrical diagnosis that he wanted one of our techs to confirm. We confirmed that both his charging stator and regulator was bad, thus killing his battery...which needed to be replaced.  We were the  fourth shop he approached for repairs, because he was...

having this paid through "Transission Projects", a homeless outreach non-profit. No other shop wanted to deal with a third party check. In order to make the repair of the charging system, we need a parts deposit in order to have his parts ordered. (Company policy as we have had people abandon bikes after repair leaving us with the cost of parts) in order to get a parts deposit, which he wouldn't leave, we had to estimate the time of the repair plus parts and have "[redacted]" pay us with a Cashiers Check, which took almost 2 weeks to recieve. We went ahead and replaced the parts (totaling, $442) and 4 hours labor to replace the parts ($442 at $85 an hour, cheapest in town, and it actually took longer than estimated, but couldn't do anything about it because the customer could only get 1 check from the non profit). We even made arrangements for the customer to pick up his bike after hours, with one of our neighbors. Customers bike has over 125,000 miles on it, which is very very high for this model of bike and is expected to leak. Extra oil was not added to his bike, and the bike was taken on a lengthy test ride with no problems. We did not coach him to write anyhing on the service order.  We asked him to write exactly what he wants done as we would any other customer. (We have the customer write  this in the "services requested" area of our intake sheets, so there is no comfusion, or disputes to the work performed.) He came in with his own electrical measurements off his charging stator, that he wanted us to "check", again against his findings. His findings and tests that he provided us with (yes, we still have all his notes) were directly tied to the charging system and nothing else. Per customers request we performed the exact task he asked for and remedied it. Customer also complained about how long it took for parts to come in several times, even though this was directly tied to the fact that he was not timely with getting us a parts deposit (had to come through "[redacted]", and obviously we had to wait to make sure the check wasn't fraudulant) In no way, shape or form is the customer entitled to a free $400 starter plus the labor to install it. That would be additional parts and service in any case. It's pretty obvious that, that's how how life works. The amusing thing is that he rode the bike home and was able to return a few days later, and then ride away again on the bike when we informed him that we wouldn't be buying and installing a starter for him at our cost. From the beginning, we knew this customer was going to be an issue, but we tried to help out the best we could anyway, because he was trying to get back on his feet (yes, he told us a long personal story) But, there's a limit. We believe the customer is a crook and is trying to get free parts and services because he cannot pay for them himself. We have informed the other motorcycle shops in the area to the incident, as well as "[redacted]".