Bridge Creek Apartment Homes

Dear Revdex.com & *** ***, We recently received the formal complaint you submitted to the Revdex.com regarding your experience with our staff here at BridgecreekWe want to first apologize , both for the inconvenience this situation has caused and for the mixed information you may have
received from our staffCustomer service is always our priority and we would never intentionally disregard the concerns of any applicant, prospect, or resident Our goal is to present a positive, dignified, and respectful image at all times through our appearance, behavior, and interactions with othersIf you feel we did not meet these expectations you have our sincere apologies. As for your refund that is due, we can confirm this payment has been mailed as of 03/17/to the address we have on file and you should be receiving it within the next 5-business days from that dateThe refund payments are issued out of our accounting departments office in Phoenix AZ so unfortunately processing time for these payments can sometimes be a bit delayedAt times, communication between our office and theirs for status updates can be delayed as well as they work with and process refunds for several other properties. We strongly encourage you to please contact us if you do not receive your refund and/or if you wish you discuss any of your concerns further. Sincerely, ~Bridgecreek Management & Staff