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Bridge Pointe Hotel & Marina

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Bridge Pointe Hotel & Marina Reviews (1)

Reserved room for my traveling wife on my CC. Merchant told me that CC not present was OK. Merchant lied, refused service 2wife and has lied to[redacted]This merchant took my funds without rendering service. WHEN I MADE THE RESERVATION FOR MY WIFE, I EXPLAINED SHE WAS TRAVELING ALONE AND MY CARD WOULD NOT BE PRESENT UPON ARRIVAL. The receptionist who booked the room (a male, working the shift before 5pm on October 10, 2015) said this was fine and she would be taken care of. When she arrived after midnight SHE WAS REFUSED SERVICE. I called a few days later to request a refund and was told that hotel policy would never allow a check-in without a present credit card and I told them to refund my money or I would dispute it with [redacted] SINCE THAT TIME, MERCHANT HAS FILED TWO PATENTLY FALSE DISPUTE RESPONSES WITH [redacted] falsely claiming that (1) I was never told she could check in without the card and (2) I never requested a refund./////Desired SettlementREFUND OF $101.24/////Business Response I received a notice from Revdex.com on 1/4/16 stating there had been a complaint filed against BridgePointe but that the case was closed unanswered. I didn't receive any previous notices. The letter I did receive today was sent to the attention of [redacted] who has not been the General Manager for almost a year, if the notice was sent to his email address it wouldn't have been received as it is no longer a valid email. I am the new GM and my email is [redacted]@bridgepointe.com. As GM's do change it's probably best to call or mail documents requiring a response. In regards to this specific case, as you know there are laws in place for dealing with credit cards and we have no choice but to follow them. I cannot legally check a guest into a room with a credit card that does not belong to them and/or that does not have legal authorization to use the card. Had I allowed her to check-in Mr. [redacted] could have filed a charge back the next day that he would have won and the hotel would not be compensated for allowing his wife to stay in the room. Actually, the fact that Mr. [redacted] states it's his wife added to our confusion at the time as the last names are different but even if they are married it doesn't change the laws we must abide by. Also any damage that may been done to the room would not be covered. Mr. [redacted] first reported this to [redacted] and when I sent in the documentation they agreed and let the charge stand. After this Mr. [redacted] reports us to Revdex.com. I'm confused how we can be reported for following the law and as revenge because he didn't win with [redacted] In regards to the refund, I can only speak on my conversations and I can say that a request was never sent to me personally by Mr. [redacted] to receive a refund. I hate that Mr. [redacted] misunderstood any information but I have not and will not ever submit any false statements, I have no need to as I was following the law. I hope in light of this information the case can be re-opened. Please contact me at XXX-XXX-XXXX, I look forward to hearing from you.[redacted], General ManagerConsumer Response I would gladly resubmit the amex dispute and you can refund my money, and I won't bring any statements I believe to be false to their attention.

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Description: Hotels, Marinas

Address: 101 Howell Rd, New Bern, North Carolina, United States, 28562-7853

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