Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The property manager is lyingThe only reason I submitted the application in the first place was because he told me I'd be approvedThe only reason I let them run it again is because he told me he can override the denialIt doesn't make since for me to run an app knowing I'd decline and I communicated that on the front end when I first met himThe only communication regarding this claim I received from the company was an email dated March 16th at 1:41pm from Rachel B [redacted] regarding the refundI will accept the checkHi ***!I am Rachel B [redacted] from the corporate officeWe have been working out a resolution for your refund for the application feeI apologize deeply for any inconvenience any of this may have caused you.We are going to refund you a check for $for your application feeI will have that sent out so you should be able to pick that up from the property by next weekPlease let me know if there is anything else I can help you with.Thanks so muchRachel B***Customer Service RepresentativeSouth Commerce Drive, Suite 175Murray, UT Direct: ###-###-####Email: [redacted] @bridgepm.comWebsite: www.bridgepm.comTheir response to the Revdex.com stated that they will overnight it, however I'm not comfortable with them knowing my addressI would prefer to pick it up from the office once I receive communication notifying me it is available Sincerely, [redacted] ***
Unfortunately we are unable to meet the desired settlement due our lease agreement, and the situation as followsThis resident contacted the office on September 7th,concerning her neighbors being loud (loud television, dropping items, etc) that last for minutes after midnightThe resident stated that she is in bed from 10:pm-6amThe leasing office sent a violation "noise" letter to the resident on September 15,The resident contacted the office again on September 14,and we sent another letter to the resident in 225C on September 15,We called the residents in 225C on September 15,and asked if they were able to meet with the office manager that dayThe resident came in and we talked about the noise complaints and he was very apologetic, these residents even sent the original resident two letters apologizing for the noiseWhen meeting with the residents in 225C we asked if they were willing to transfer to a different apartment unit, and they were not as they did not want any one living above themThe original resident contacted the office on October 3, and requested a meeting with the property manager and they met the next day on October 4,At that time the resident was offered to move to a different apartment on the top floor in three different areas of the community and in response said "the resident wants to be let out of her lease"At that time we informed the resident of the lease contract requirement to terminate the lease early which is to pay day early termination fee and to pay for any damages in the apartmentOn October 14,we called the resident again inquiring about a transfer, with no responseOn October 18th,the resident responded about transferring and said she was planning on moving and did not want to transfer because she did not want to be in a similar noise situation with other neighborsOur lease states that if you terminate the lease early that you have to pay a day early termination feeWe are very consistent with enforcing this with each resident that does not fulfill their lease due to "Fair Housing." We truly do feel that we handled the situation as shown and in a timely manner and have offered options on our end as well
The move out statement for this resident is accurateWe have pictures as well seeing that the unit needed a fresh coat of paint and cleaningPer Fair Housing laws- we do have to charge the correct and accurate amount no matter who the resident may beAlso- per move out statement (that is attached) Resident may reach out to the on site staff for payment arrangements.Thank you
This situation has been resolved,The work orders for this situatin were submitted on 06/13/16- and we began working on them on 06/14/We will be completing all that was requsted and the returning of the $will not be necessaryThis resident has also been put on the list for pest control and we will fulfill that next week on the scheduled date.Thank you
[redacted] , came in saying he was on the phone with Equifax and Oak Tree Villas was on his creditHe came in first then his roommate came in and he was on the phone with TransUnionI was confused highly, then [redacted] got off the phone and gave me the run down about what was going onOnce I got the full story we both were in agreement that this happen with SMP, and he in fact was never lateThis was an issue of money being posted after rent was dueThey went and spoke with Cecil, after speaking with meI pulled their ledger to show Mr [redacted] that his payments for June, July, and August were all posted at the time of payment He needed a letter stating that he was on timeReese, was able to provide him with a letter of explanation for the payment historyMr [redacted] and his roommate left satisfiedThank you
Complaint: [redacted] I am rejecting this response because:property management is not telling the truth they have sent me an excessive bill for paint and other charges that are not stated Sincerely, [redacted] ***
We feel that we have taken the steps to resolve this situation accordinglyUnfortunately we offered a transfer to this resident, which is what we do if a resident is not happy in their current homeWe have acted in a responsive mannerThe amount due will stand or we will be in a violation of Fair Housing PolicyWe do have to stand firm to this policy for all residents
This desired settlement has been met with a few communicated compromisesWe have apologized deeply for any miscommunication in our officesWe are working to make sure the miscommunication does not happen again in the futureWe have decided to honor the one month free rent- and have communicated the new rental pricesWe have also given resident a break down of any other monthly fees as well so there is not any confusionThis resident has agreed to all offers and plans to move in on 3/31/
After much research we are not able to locate this previous resident's fileWe believe we did not own the property the time all of the events happened, therefor we are unable to meet any settlements at this time.Thank you
Bridge Property Management no longer manages this property.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The property manager is lyingThe only reason I submitted the application in the first place was because he told me I'd be approvedThe only reason I let them run it again is because he told me he can override the denialIt doesn't make since for me to run an app knowing I'd decline and I communicated that on the front end when I first met himThe only communication regarding this claim I received from the company was an email dated March 16th at 1:41pm from Rachel B [redacted] regarding the refundI will accept the checkHi ***!I am Rachel B [redacted] from the corporate officeWe have been working out a resolution for your refund for the application feeI apologize deeply for any inconvenience any of this may have caused you.We are going to refund you a check for $for your application feeI will have that sent out so you should be able to pick that up from the property by next weekPlease let me know if there is anything else I can help you with.Thanks so muchRachel B***Customer Service RepresentativeSouth Commerce Drive, Suite 175Murray, UT Direct: ###-###-####Email: [redacted] @bridgepm.comWebsite: www.bridgepm.comTheir response to the Revdex.com stated that they will overnight it, however I'm not comfortable with them knowing my addressI would prefer to pick it up from the office once I receive communication notifying me it is available Sincerely, [redacted] ***
Unfortunately we are unable to meet the desired settlement due our lease agreement, and the situation as followsThis resident contacted the office on September 7th,concerning her neighbors being loud (loud television, dropping items, etc) that last for minutes after midnightThe resident stated that she is in bed from 10:pm-6amThe leasing office sent a violation "noise" letter to the resident on September 15,The resident contacted the office again on September 14,and we sent another letter to the resident in 225C on September 15,We called the residents in 225C on September 15,and asked if they were able to meet with the office manager that dayThe resident came in and we talked about the noise complaints and he was very apologetic, these residents even sent the original resident two letters apologizing for the noiseWhen meeting with the residents in 225C we asked if they were willing to transfer to a different apartment unit, and they were not as they did not want any one living above themThe original resident contacted the office on October 3, and requested a meeting with the property manager and they met the next day on October 4,At that time the resident was offered to move to a different apartment on the top floor in three different areas of the community and in response said "the resident wants to be let out of her lease"At that time we informed the resident of the lease contract requirement to terminate the lease early which is to pay day early termination fee and to pay for any damages in the apartmentOn October 14,we called the resident again inquiring about a transfer, with no responseOn October 18th,the resident responded about transferring and said she was planning on moving and did not want to transfer because she did not want to be in a similar noise situation with other neighborsOur lease states that if you terminate the lease early that you have to pay a day early termination feeWe are very consistent with enforcing this with each resident that does not fulfill their lease due to "Fair Housing." We truly do feel that we handled the situation as shown and in a timely manner and have offered options on our end as well
The move out statement for this resident is accurateWe have pictures as well seeing that the unit needed a fresh coat of paint and cleaningPer Fair Housing laws- we do have to charge the correct and accurate amount no matter who the resident may beAlso- per move out statement (that is attached) Resident may reach out to the on site staff for payment arrangements.Thank you
This situation has been resolved,The work orders for this situatin were submitted on 06/13/16- and we began working on them on 06/14/We will be completing all that was requsted and the returning of the $will not be necessaryThis resident has also been put on the list for pest control and we will fulfill that next week on the scheduled date.Thank you
[redacted] , came in saying he was on the phone with Equifax and Oak Tree Villas was on his creditHe came in first then his roommate came in and he was on the phone with TransUnionI was confused highly, then [redacted] got off the phone and gave me the run down about what was going onOnce I got the full story we both were in agreement that this happen with SMP, and he in fact was never lateThis was an issue of money being posted after rent was dueThey went and spoke with Cecil, after speaking with meI pulled their ledger to show Mr [redacted] that his payments for June, July, and August were all posted at the time of payment He needed a letter stating that he was on timeReese, was able to provide him with a letter of explanation for the payment historyMr [redacted] and his roommate left satisfiedThank you
Complaint: [redacted] I am rejecting this response because:property management is not telling the truth they have sent me an excessive bill for paint and other charges that are not stated Sincerely, [redacted] ***
We feel that we have taken the steps to resolve this situation accordinglyUnfortunately we offered a transfer to this resident, which is what we do if a resident is not happy in their current homeWe have acted in a responsive mannerThe amount due will stand or we will be in a violation of Fair Housing PolicyWe do have to stand firm to this policy for all residents
This desired settlement has been met with a few communicated compromisesWe have apologized deeply for any miscommunication in our officesWe are working to make sure the miscommunication does not happen again in the futureWe have decided to honor the one month free rent- and have communicated the new rental pricesWe have also given resident a break down of any other monthly fees as well so there is not any confusionThis resident has agreed to all offers and plans to move in on 3/31/
After much research we are not able to locate this previous resident's fileWe believe we did not own the property the time all of the events happened, therefor we are unable to meet any settlements at this time.Thank you